12
TROUBLESHOOTING
Q
: The device does not power on.
A
: Ensure the power is turned on at the source. Check the power
connector is secured at the base of the router. Test an alternative
power source.
Q
: Cannot find “FALCON 4G” Wifi network.
A
: Ensure the device is turned on and in range. Turn the device off for
60 seconds and turn it back on. Disable 5GHz on the device if using a
laptop and try again. Do not “reset” at this point.
Q
: Connected to the internet but unable to browse.
A
: Ensure you have loaded data on the SIM-card. Contact your provider
to ensure you have data available.
Q
: I have changed the password and forgotten it.
A
: When resetting your device the factory default SSID and password
will be as follows:
SSID: OPT-216E
Wifi Key: XXXXXXXX (available on the device)
Admin portal-> PASSWORD: password
Q
: Can the wireless name of the device be customized.
A
: The wireless name can be customized under general settings.
Q
: How do you install the SIM-card?
A
: Ensure you have a SIM adaptor if you are using a micro or nano SIM
card. Once the SIM is secure you will notice it fits in line with the frame
of the SIM-card slot.
Q
: What is the maximum speed the router can produce?
A
: 450 Mbps
