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20
Troubleshooting
Steam is coming from the oven
When cooking foods with a high water content (e.g.
oven chips) there may be some steam visible at the
rear grille. Take care when opening the oven door,
as there may be a momentary puff of steam when
the oven door is opened. Stand well back and allow
any steam to disperse.
The oven fan is noisy
The note of the oven fan may change as the oven
heats up - this is perfectly normal.
The knobs get hot when I use the oven or the grill,
can I avoid this?
Yes, this is caused by heat rising from the oven or
the grill, and heating them up. Don’t leave the oven
door open. Make sure that the grill pan is pushed
right back to the ‘backstop’ when grilling.
If there is an installation problem and I don’t get
my original installer to come back to fix it who
pays?
You do. Service organisations will charge for their
call outs if they are correcting work carried out by
your original installer. It’s in your interest to track
down your original installer.
Food is cooking too slowly, too quickly, or burning
Cooking times may differ from your previous oven.
Individual tastes may require the temperature to be
altered either way, to get the results you want. Try
cooking at a different temperature setting.
The oven is not cooking evenly
Do not use a tin or baking tray larger than 340mm x
340mm.
If you are cooking a large item, be prepared to turn
it round during cooking.
If two shelves are used, check that space has been
left for the heat to circulate. When a baking tray is
put into the oven, make sure it is placed centrally
on the shelf.
Check that the door seal is not damaged and that
the door catch is adjusted so that the door is held
firmly against the seal.
A dish of water when placed on the shelf should be
the same depth all over. (For example, if it is deeper
at the back, then the back of the cooker should be
raised up or the front lowered). If the cooker is not
level arrange for your supplier to level it for you.
Oven temperature getting hotter as the cooker gets
older
If turning the knob down has not worked or only
worked for a short time then you may need a
new thermostat. This should be fitted by a service
person.
Grill not cooking properly
Are you using the pan and trivet supplied with
the cooker? Is the pan being used on the runner,
not the floor of the compartment? Is the grill tray
pushed fully back to the stop?
Hotplate ignition or hotplate burners faulty
Is the power on?
Are the sparker (ignition electrode) or burner slots
blocked by debris?
Are the burner caps correctly located?
Hotplate burners will not light
If only one or all the hotplate burners will not
light, make sure that the parts have been replaced
correctly after wiping or removing for cleaning.
Check that there is not a problem with your gas
supply. You can do this by making sure that other
gas appliances you may have are working.
Do the burners spark when you push in the control
knob? If not, check the power is on.
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