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www.factorelectronics.com
HDBaseT-4x4Matrix
Factor Electronics
The warranty excludes any responsibility by Factor Electronics for incidental or consequential
damages arising from the use of the equipment or products, or for any inability to use them
either separate from or in combination with any other equipment or products.
Exclusive Remedies
Factor Electronics warranty, as stated is in lieu of all other warranties, expressed, implied, or
statutory, including those of merchantability and fitness for a particular purpose. The buyer
shall pass on to any purchaser, lessee, or other user of Factor Electronics products, the
aforementioned warranty, and shall indemnify and hold harmless Factor Electronics from any
claims or liability of such purchaser, lessee, or user based upon allegations that the buyer, its
agents, or employees have made additional warranties or representations as to product
preference or use.
The remedies provided herein are the buyer’s sole and exclusive remedies. Factor
Electronics shall not be liable for any direct, indirect, special, incidental, or consequential
damages, whether based on contract, tort, or any other legal theory.
RMA Policy
When returning product to Factor Electronics for any reason, the customer should fill out the
official RMA form to obtain a RMA number. Without the permission or approval, Factor
Electronics will be no responsible for any return.
This can be initiated by emailing or calling your related sales.
All requests are processed within 48 hours.
Standard Replacement
For customers that agree to return defective product to Factor Electronics first, a Standard
Replacement option is available.
An RMA number must first be issued by sales. This RMA number will need to be referenced on
the outside of the return shipment.
Upon receipt of the defective product, Factor Electronics will, at its discretion, either repair or
replace the product and ship it out in the most expeditious manner possible. Subject to
