16
PROBLEM
CAUSE
SOLUTION
Heater
Heater is not turning on, but flame
effect is still functioning
Improper operation
Refer to Operation Section
Loose wiring
Trace wiring in unit
Defective main control board
Replace the main control board
Defective Heating Element
Replace Heating Element
Heater is turning off after a couple
of minutes of operation
Improper operation
Refer to Operation Section
Build up of dirt/dust in Heater Assembly
Ensure that exterior intake louvers and firebox cavity
are free of dirt/dust.
Defective Blower/Fan
Replace Blower/Fan
Defective Heating Element
Replace Heating Element
Er1 appears on the display
Wiring for Thermistor is loose
Ensure Thermistor is securely plugged into the circuit
board
Defective Thermistor
Replace Thermistor
Er2 appears on the display
Build up of dirt/dust in Heater Assembly
Ensure that exterior intake louvers and firebox cavity
are free of dirt/dust.
Defective Blower/Fan
Replace Blower/Fan
Defective Heating Element
Replace Heating Element
Heater emits an odor
Normal Operation
Normal operation is when the heater emits an odor
for a brief period after the heater is initially turned on.
The heater is burning off any dust accumulated dur-
ing manufacturing or operation.
Defective Heating Element
Replace Heating Element
Heater fan turns On but heater
lacks heat
Improper operation
Refer to Operation Section
Heater turned off too early
If the heater is turned off before it has run for 2 min-
utes the fan will continue to run for 2 minutes to fully
cirulate air
Loose wiring
Trace wiring in unit
Defective Heating Element
Replace Heating Element
Heating element is glowing red
Normal Operation
Small glowing sections of the element are consid-
ered normal.
Defective Heating Element
If larger glowing sections are causing the heater to
trip the thermal cutout, unplug unit, discontinue use
and replace the heating element
Heater fan runs continuously
Loose wiring
Trace wiring in unit
Defective main control board
Replace the main control board
Defective Blower/Fan
Replace Blower/Fan
Noise
Excessive noise with the heater on Dirty Heater Assembly
Ensure that exterior intake louvers and firebox cavity
are free of dirt/dust.
Defective Blower/Fan
Replace Blower/Fan
Grinding or excessive noise with
the heater off
Flicker rod hitting or rubbing against inter-
nal components
Ensure rod is straight and mounted properly in the
bracket, spinning freely away from other components.
Replace if necessary.
Defective Flicker Motor
Replace Flicker Motor
