7
Pre-Filter Maintenance
• Clean the pre-filter regularly to maintain air purifier performance.
• The pre-filter can be gently vacuumed using hand tool attachments (no rotating brushes).
• Do not use any solutions, brushes or sharp objects to clean the pre-filter, as this can damage the filter.
HEPA / Activated Carbon Filter Maintenance
• The HEPA / Activated Carbon filter is not washable.
• A vacuum cleaner may be used to gently clean the HEPA filter periodically.
• Replace with new filters when the filter replacement light comes on.
Troubleshooting Guide
Problem
Probable Cause
Solution
Unit not operating
Power cable not plugged in
Plug in power cable
Power cable not plugged in properly
Plug in power cable correctly
Front cover not attached properly
Reattach the front cover
Loud noise
Filters not unpacked
Unpack the filter packaging
(see Filter Replacement
Instructions)
Too much dust on pre-filter
Clean the pre-filter
HEPA and Activated Carbon filters
dirty
Replace HEPA and Activated
Carbon filters
Abnormal noise
Loose parts inside the unit
Contact customer service centre
Motor broken
Indicator lights not switched on
Product circuit control failure
Contact customer service centre
UV-C indicator light is off
UV-C is switched off
Press the UV-C button
UV-C light broken or needs
replacement
Contact customer service centre
Reduced airflow
Filters are dirty
Replace filters
Filters not unpacked
Unpack filters
