Warranty terms and conditions
Duration and validity of warranty
The specified product is under warranty for 24 months beginning from the
date of delivery by eyevis , valid for the European Union. 12 months applies to
products that were purchased outside the European Union. Warranty services
during the warranty period do not extend the validity period of the warranty.
Proof of purchase
The sales agreement or the invoice (original invoice with serial number) of the
first purchaser must be presented as proof of purchase to claim warranty
services. If the customer cannot provide this evidence of purchase, the
warranty period is dated back to the date of purchase at the distributor (first
supplier) plus one month.
Warranty service or exchange during warranty period
If the product shows any faults or defects during the warranty period, eyevis
provides the following services in compliance with the warranty:
Defective On Arrival (DOA)
The customer has to inspect each delivery immediately upon receipt. If any
packaging is damaged, the customer has to notify his carrier immediately at
goods receiving. If a defect is detected at first unpacking (packaging is not
damaged), the customer has to notify his specialist supplier (point of purchase)
immediately about the defect. Otherwise the product will be treated under
usual terms of warranty.
Return-to-Base-Warranty (Bring-In Warranty)
Defective parts or products must be sent back carriage free to eyevis. In certain
circumstances, the product can sent back to the specialist supplier (place of
purchase) or to eyevis service center (country of purchase).
If the product requires repair under warranty, the customer is responsible for
the cost of transportation to eyevis. Eyevis bears only the one-way costs for the
reshipment of repaired or exchanged products to the customer. During transit,
the goods are at the owner’s risk.
Repair and return
The defective product has to be sent to eyevis by the customer and is repaired
within 21 days. In this case, eyevis bears the costs for required components
that may be required or the arising working time, as well as for the costs for
reshipment to the customer.
Temporary exchange equipment during repair time
(only products under warranty)
Bring-in warranty. The customer can request a temporary exchange product
during the repair time if the product under warranty cannot be repaired within
30 days. Depending on availability, eyevis decides whether the equipment can
be replaced. Any costs of a return delivery for the exchange equipment are
borne by the customer.
EYE-LCD-4600/5500/6500-OPS
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User Manual
