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NAV SD 501 and NAV SD 101 Scaling Decoders • Troubleshooting

Alarm

Cause

Remedy

Stream

Conflict

Multiple NAV endpoints are configured
to use the same video, audio, AES67, or
USB multicast IP address.

Reconfigure endpoint stream settings for
a unique stream address.

Stream

error

The decoder has lost reception of the
data stream for 2 seconds or more.

Check all network switches and routers
that support your NAV system for proper
multicast (IGMP) configuration.

Temperature

Interna

The NAV device is overheating.

Check the ambient temperature of the
NAV device installation location.

•

If greater than 140 °F, (60 ºC) use
HVAC system to lower ambient
temperature.

•

If ambient temperature is
140 °F, (60 °C) or less, check
the mounting location for nearby
equipment emitting excessive heat.
Ensure there is an air gap around
NAVigator to allow adequate airflow.

Tie

Failure

The decoder failed to establish a tie with
the specified endpoint.

Debug the network connectivity between
the encoder and decoder.

Содержание NAV SD 101

Страница 1: ...User Guide Pro AV Over IP 68 2980 01 Rev Ax1 07 21 NAV SD 501 and NAV SD 101 Streaming HDMI Scaling Decoders PRELIMINARY...

Страница 2: ...utiliza en el producto avisa al usuario de la presencia de importantes instrucciones de uso y mantenimiento recogidas en la documentaci n proporcionada con el equipo Para obtener informaci n sobre dir...

Страница 3: ...Vault PowerCage PURE3 Quantum ShareLink Show Me SoundField SpeedMount SpeedSwitch StudioStation System INTEGRATOR TeamWork TouchLink V Lock VideoLounge VN Matrix VoiceLift WallVault WindoWall XPA XTP...

Страница 4: ...EMI EMF compatibility accessibility and related topics see the Extron Safety and Regulatory Compliance Guide on the Extron website Battery CAUTION Risk of explosion Do not replace the battery with an...

Страница 5: ...r zero and O is the capital letter o Computer responses and directory paths that do not have variables are written in the font shown here Reply from 208 132 180 48 bytes 32 times 2ms TTL 32 C Program...

Страница 6: ...PRELIMINARY...

Страница 7: ...tput Configuration Page 22 Video pane 23 Audio pane 24 On Screen Display OSD pane 26 Ties Page 34 Current Output pane 35 Available Inputs pane 35 Tools Pages 36 Device Tools page 36 Diagnostic Tools p...

Страница 8: ...NAV SD 501 and NAV SD 101 Scaling Decoders Contents viii PRELIMINARY...

Страница 9: ...decoders and one or more compatible encoders form an AV distribution and switching matrix on an Internet Group Management Protocol IGMP Managed IP Network The encoders are configured for low latency m...

Страница 10: ...n Extron NAV SD 101 1 Extron NAV SD 101 2 Extron NAV SD 101 3 Extron NAV SD 101 n Figure 1 Typical NAV Application The streamed NAV signal can also be routed using a managed network switch and can be...

Страница 11: ...mpatibility with Extron and third party DSP processors HDCP 2 3 compliant Ensures display of content protected media and interoperability with other HDCP compliant devices USB 2 0 extension NAV SD 501...

Страница 12: ...viewed on that display Supports analog and embedded HDMI audio signals Directly interfaces with common AV source signals for compatibility with most audio devices Integrates with Pro Series control sy...

Страница 13: ...oder on page 72 Rear Panel Connections and Features HDMI POWER 12V 1 5 A MAX L Tx Rx G S G RS 232 IR R AUDIO CONTROL OUTPUT NAV SD 101 RESET NAV 1G PoE LAN HDMI POWER 12V 2 0 A MAX L Tx Rx G S G RS 23...

Страница 14: ...l RS 232 IR port Connect a serial RS 232 signal a modulated RS 232 Tx Rx G S G IR IR signal or both to this 3 5 mm 5 pole captive screw connector for bidirectional RS 232 and IR communication see Cont...

Страница 15: ...ors Ethernet cables are limited to a length of 328 feet 100 meters NOTES A CAT 5e cabling infrastructure is the minimum acceptable to support a NAV system Anything less is insufficient Do not stretch...

Страница 16: ...ug the HDMI cable into the panel connection see figure 4 1 3 1 1 1 3 3 3 2 2 2 5 5 5 4 4 4 Figure 4 Installing the LockIt Lacing Bracket 2 Loosen the HDMI connection mounting screw from the panel enou...

Страница 17: ...If the stripped section of wire is shorter than 3 16 inch wires can be easily pulled out even if tightly fastened by the captive screws Do not tin the power supply leads before installing them in the...

Страница 18: ...u plus longs les c bles expos s pourraient se toucher et provoquer un court circuit S ils sont un peu plus courts ils pourraient sortir m me s ils sont attach s par les vis captives Do not tin the pow...

Страница 19: ...he ridges on the side of the cord see figure 7 on page 10 identify the power cord negative lead La polarit de la source d alimentation est primordiale Une polarit incorrecte pourrait endommager la sou...

Страница 20: ...page 6 Unlit HDMI audio is muted E USB LEDs NAV SD 501 only Indicates the status of the USB stream as follows Host LED Lit steadily The decoder is in USB host mode Unlit The decoder is in USB device m...

Страница 21: ...her small screwdriver to press and hold the NAV SD 101 ID NA A A A AV V V V V encoder front panel ID button for approximately 3 seconds until the ID LED blinks The encoder enters pairing mode 2 One at...

Страница 22: ...but if a LinkLicense is installed support can be expanded to up to 240 endpoints depending on the LinkLicense See the NAVigator User Guide available at https www extron com for details Configuration...

Страница 23: ...re or you performed a mode 1 reset by mistake cycle power to the unit to return to the firmware version that was running before the mode 1 reset see About Page on page 58 to find the firmware version...

Страница 24: ...hree times for an absolute factory reset Release then immediately press and release again RESET RESET Release then immediately press and release again 6 seconds 9 seconds Press and hold the Reset butt...

Страница 25: ...ages as follows 1 Start the web browser NOTE Extron recommends the following browsers to fully support the NAV system Google Chrome All screen images in this guide use Chrome Mozilla Firefox Microsoft...

Страница 26: ...ment can provide an uploadable SSL Certificate see Toolbelt on page 59 Once the certificate is loaded the notification does not occur The browser opens to the Login dialog box see figure 11 1 1 1 1 1...

Страница 27: ...lected 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 5 5 5 5 5 5 5...

Страница 28: ...e status information See Monitoring Page on page 43 8 Settings link Opens a page that provides access to many device settings See Settings Page on page 48 9 Information indicator Pops up a dialog box...

Страница 29: ...ccessible to change from the Audio pane by clicking the Edit link 4 in the appropriate pane The Audio pane opens see Audio pane below Audio pane See figure 14 If you change either setting in the Audio...

Страница 30: ...4 4 4 4 4 4 5 5 5 5 5 5 5 5 5 5 5 5 5 5 6 6 6 6 6 6 6 6 6 6 6 6 6 6 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 Figure 15 Output Configuration Page The Output C...

Страница 31: ...ow Input the decoder follows the streamed HDCP encryption status Always Encrypt the decoder outputs HDCP encryption regardless of the content NOTE Follow Input mimics the HDCP encryption state of the...

Страница 32: ...ed Audio pane See figure 17 If you change any of the settings in the Audio dialog box 1 and 2 the Save button 3 becomes selectable Click Save to take changes or Cancel 4 to abandon them Clicking eithe...

Страница 33: ...button closes the dialog box 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Figure 18 Test Pattern Dialog Box 1 Test Pattern Click the drop...

Страница 34: ...Duration appears below OSD Type Click or to increment or decrement the duration from 1 to 500 in seconds of how long the OSD stays active 501 is always on See figure 21 on page 27 for typical on scree...

Страница 35: ...e OSD was activated Default Image Extron displays the Extron logo Custom Image displays an image of your choosing NOTES To be available for selection the custom image must be manually uploaded into th...

Страница 36: ...ton 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 Figure 22 Upload a Custom Image Steps 1 and 2 2 Click Select File 2 An Open dialog box opens see figure 23 1 1 1 1 1 1 1 1...

Страница 37: ...7 7 7 7 7 7 7 7 7 5 5 5 5 5 5 5 5 5 5 5 5 5 5 2 2 2 2 2 2 2 2 2 2 2 2 2 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Figure 24 Scaler Settings Page The Scaler Settings page consists of two panes Scaler 3 which show...

Страница 38: ...ee below 9 Contrast 2 Output Rate Detail 3 Aspect Ratio Auto Memory Enable 4 Horizontal Position see page 32 Image Reset 5 Vertical Position Reset All 6 Horizontal Size Save as Preset button 7 Vertica...

Страница 39: ...29 97 30 50 59 94 60 Follow input 640x480 800x600 1024x768 1280x768 1280x800 1280x1024 1360x768 1366x768 1400x1050 1440x900 1600x900 1680x1050 1600x1200 1920x1200 480p 720x480 576p 720x576 720p 1280x...

Страница 40: ...ough 19200 The default setting is the vertical resolution 8 Brightness The range for this adjustment is 0 to 127 The default setting is 64 9 Contrast The range for this adjustment is 0 to 127 The defa...

Страница 41: ...e This enables presets to be used as aspect ratio or other quick sizing shortcuts Because the size and position is saved as a percent of the raster the preset can be recalled to any scaled output and...

Страница 42: ...ke changes to the preset as described starting on page 30 Delete Click the menu icon Click Delete Ties Page Access the Ties page see figure 27 by clicking the link on the left side of the browser 1 Th...

Страница 43: ...d audio tie is indicated in amber audio only in red and video only in green Click in an existing tie to untie it Figure 27 shows audio and video A V from input 3322 tied to the decoder NOTES Also on t...

Страница 44: ...29 Device Tools Page The Tools page see figure 29 consists of four tabs 1 Backup see Backup tab below Restore see Restore tab on page 37 Firmware see Firmware tab on page 39 and Reset see Reset tab on...

Страница 45: ...lick Select File 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Figure 30 Device Tools Restore Function An Open dialog box opens see figure 31 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1...

Страница 46: ...on Output Config Video Settings Network connection Settings Date and time Output Config Audio Settings Ports Settings USB NAV SD 501 only Output Config Test pattern Settings Ports Output Config OSD Se...

Страница 47: ...ware update 1 Click Firmware see figure 33 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 Figure 33 Device Tools Firmware Function 2 Click Select File 2 An Open dialog box o...

Страница 48: ...3 3 3 3 3 Figure 36 Firmware Upload Progress When the decoder reboots the connection to it is momentarily lost and after a few seconds the browser displays the home page Login dialog box see figure 11...

Страница 49: ...uration settings except the communication settings which are maintained Resets the password to the default which is extron See the table of communication and configuration settings Reset All Settings...

Страница 50: ...4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 Figure 38 Diagnostic Tools Page Ping Results Shown 2 Click in the Address field and type in the IP address of another unit on th...

Страница 51: ...5 5 5 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 4 4 4 4 4 4 4...

Страница 52: ...nfigured on the NAV network It manages the multicast traffic If there is no IGMP querier on the network there is no effective multicast traffic management and the multicast traffic saturates the netwo...

Страница 53: ...USB devices are present Figure 43 USB Devices Pane with no USB Devices Connected Primary Controller pane The Primary Controller pane see figure 40 8 shows whether or not an Extron control processor s...

Страница 54: ...arm remains until the decoder cools down 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 1 1 1 1 1 1 1 1...

Страница 55: ...1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 at right to download a history of errors in a comma delimited csv file that can be opened in Microsoft Excel The figure at right shows the results of downloading an ala...

Страница 56: ...3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 NAV SD 501 only Figure 47 Settings Page Device Details The Device Details selection on the...

Страница 57: ...e Device Details Selection 1 Device Name Click in this field and type in a device name of your choice 2 Output Number Click the and buttons or type a number into the field to overwrite the factory def...

Страница 58: ...gs is disabled and the Edit button is unavailable for selection when the decoder is assigned to a NAVigator 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2...

Страница 59: ...picker and Timepicker Tools Sync time with server 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 3 3 3...

Страница 60: ...ure 54 DHCP IP Address Subnet Gateway DNS Server DNS Suffix and Ethernet Extension can be edited by clicking the Edit button 1 An editable version of the selection opens see figure 55 on page 53 NOTES...

Страница 61: ...oggle DHCP on and off When off the decoder defaults to the Link Local address see A 2 IP Address Subnet and Gateway Click in these fields and type in values to enter the appropriate connection values...

Страница 62: ...port off the port does not appear on the Ties page 2 Mode Click the drop down list to select between Device and Host NOTES Host mode allows a host device such as a PC to be connected or accepted to th...

Страница 63: ...A A A A A A A A 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Figure 59 Editable Username Password Selection 1 Password and Confirm Password Click in these fields and type in a valid password values to enter th...

Страница 64: ...ts Selection 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Figure 61 Editable Ports Selection 1 HTTPS and RTP Start Click in these fields...

Страница 65: ...Figure 63 Editable Advanced Networking Selection 1 Reset to Default Click to restore the advanced networking settings of the decoder to their default values 2 Link Layer Discovery Protocol LLDP LLDP a...

Страница 66: ...About see figure 64 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 B B B B B B B B B B B B B B B B B B A A A A A A A A A A A A A A A A A A Figure 64 About Pane The About pane provides the following useful inf...

Страница 67: ...uch as Extron IPCP Pro and IPL Pro series control products over a secure encrypted channel The decoder hosts multiple Secure Platform Interfaces exposing control of the entire NAV system to connected...

Страница 68: ...pem Privacy enhanced Electronic Mail and der Distinguished Encoding Rules file types PEM file types are ASCII encoded and are the required format for uploading to the device DER file types are binary...

Страница 69: ...iguration Access to Global Configurator Professional requires ECP Certification In a NAV system with an Extron controller such as an IPCP Pro 250 you can perform actions such as Load device drivers fo...

Страница 70: ...systems than Global Configurator Global Scripter uses the easy to learn Python scripting language and includes the Extron exclusive Python library ControlScript ControlScript increases the productivi...

Страница 71: ...via a string of commands and lists the SIS commands including Secure Platform Device Host to Decoder Instructions Decoder Initiated Messages Decoder Error Responses Using the Command and Response Tab...

Страница 72: ...d 60 nnnn nn is the part number Decoder Error Responses When the decoder receives a valid SIS command it executes the command and sends a response to the host device If the decoder is unable to execut...

Страница 73: ...tal or analog audio X 1Z AmtX 1 Example 1 1Z Amt1 1 Digital audio embedded on HDMI output is muted analog audio is unaffected Unmute digital or analog audio X 0Z AmtX 0 Example 2 0Z Amt2 0 Analog audi...

Страница 74: ...USBC X1 USB tie valid in device mode only NOTE If the decoder is in host mode or off it returns an E14 error in response to the tie untie and view tie commands Tie decoder to USB host EX1 o InX1 o Usb...

Страница 75: ...9I Conf Rm 1 192 168 254 254 239 199 188 175 View connected audio streams 40I X1 Show the connected audio stream View average bandwidth 41I X1 View current total bandwidth 42I X1 View current video ba...

Страница 76: ...s E1 X3 CISG Cisg 1 X3 IP and subnet mask Set IP address and subnet mask E1 X3 IP X3 Subnet CISG Cisg 1 X3 IP X3 Subnet X3 Gateway Set IP address and subnet mask E1 X3 IP X3 Subnet CSIG Cisg 1 X3 IP X...

Страница 77: ...ed to login unsuccessfully 10 or more times Check whether login attempts were from internal personnel If not take action to strengthen security measures Backup Restore Failure A problem occurred while...

Страница 78: ...he display that is connected to the decoder for HDCP version support IGMP Failure The NAV device failed to receive three consecutive IGMP queries from an IGMP querier Debug network connectivity betwee...

Страница 79: ...at support your NAV system for proper multicast IGMP configuration Temperature Internal The NAV device is overheating Check the ambient temperature of the NAV device installation location If greater t...

Страница 80: ...er furniture mount the device upside down to ensure proper ventilation Si vous installez le decoder sous un mobilier veillez installer l unit l envers pour assurer une bonne ventilation For rack mount...

Страница 81: ...loading of the circuits might have on overcurrent protection and supply wiring Appropriate consideration of equipment nameplate ratings should be used when addressing this concern Reliable earthing gr...

Страница 82: ...3rd Floor South Tower 160 Jan Smuts Avenue Rosebank 2196 South Africa This Limited Warranty does not apply if the fault has been caused by misuse improper handling care electrical or mechanical abuse...

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