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HelpDesk Software, cont’d

IPI 100 and IPI 200 Series • HelpDesk Software

5-4

The main program window can now be seen:

The following section provides step by step procedures for some of the IP Intercom

system’s most common operations. For details about operations not shown here,

the user should refer to the HelpDesk help file, which can be accessed by clicking

Help

in the Help menu or by pressing the F1 key from within the HelpDesk

program.

Содержание IPI 101 AAP

Страница 1: ...C ON LEVEL HIGH MED LOW IPI 101 PUSH TO TALK HELP DESK INTERCOM MIC ON LEVEL HIGH MED LOW IPI 104 PUSH TO TALK 1 2 3 4 SECURITY LAB ADMIN OFFICE HELP DESK INTERCOM MIC ON IPI 201 PUSH TO TALK HELP DES...

Страница 2: ...m machen da im Inneren des Geh uses dieses Produktes gef hrliche Spannungen die nicht isoliert sind und die einen elektrischen Schock verursachen k nnen herrschen Achtung Lesen der Anleitungen Bevor S...

Страница 3: ...ction against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in acco...

Страница 4: ......

Страница 5: ...ions 2 5 Single PC to panel 2 5 Multiple PCs to panel 2 6 Panel to panel mode 2 7 Server mode 2 8 Intercom with amplifier 2 9 Chapter Three Operation 3 1 Front Panel Features and Operation 3 2 Button...

Страница 6: ...ents 5 12 Call forwarding 5 13 Setting up a peer to peer network 5 13 Setting up one PC as a server 5 14 Appendix A Specifications Part Numbers Accessories A 1 Specifications IPI 100 Series A 2 Includ...

Страница 7: ...respective owners Appendix C Mounting C 1 Mounting the IPI 100 Series C 2 Mounting the IPI 200 Series C 3 Appendix D Button Labels D 1 Installing or Replacing Button Labels D 2 Button Label Generator...

Страница 8: ...Table of Contents cont d IPI 100 and IPI 200 Series Table of Contents iv...

Страница 9: ...IPI 100 and IPI 200 Series 1 Chapter One Before you get Started About This Manual About the IP Intercom Modules Features System Requirements UL Requirements...

Страница 10: ...and is connected to one or more IPI Intercom Systems MLC 226 IP with IPI 104 101 AAP or stand alone IPI 201 204 AAP or 2 gang models via a local area network MLC refers to an MLC 226 IP MediaLink Con...

Страница 11: ...AP N The IPI 201 and IPI 204 are stand alone units that do not require a connection to a MediaLink controller Connections between the IPI 101 AAP and IPI 104 AAP intercoms with MLC 226 IP and the netw...

Страница 12: ...quipment for each room GlobalViewer software can be configured to automatically notify a help desk operator or security personnel via e mail Help desk operators or other authorized personnel can then...

Страница 13: ...B ADMIN OFFICE HELP DESK CONFIG IPI 204 Extron INTERCOM MIC ON IPI 204 PUSH TO TALK 1 2 3 4 ROOM 101 LAB ADMIN OFFICE HELP DESK CONFIG INTERCOM MIC ON IPI 201 PUSH TO TALK HELP DESK CONFIG IPI 201 Ext...

Страница 14: ...Preface cont d IPI 100 and IPI 200 Series Preface 1 6...

Страница 15: ...IPI 100 and IPI 200 Series 2 Chapter Two Installation IPI Rear Panel Features and Cabling MLC Audio Connection Sample Applications...

Страница 16: ...45 connectors into this port Plug the other end of the cable into the Intercom connector on the MLC 226 IP s rear panel as shown in the following figure HOST CONTROL R 1 DIGITAL I O 2 Tx 3 Rx 5 GND 3...

Страница 17: ...apply only to the IPI 201 and IPI 204 models c Power Connect a cable between the 2 pole 3 5 mm captive screw connector and a 12 VDC 1 A power supply included C The power supply shall not be permanentl...

Страница 18: ...can be connected to local powered speakers or to any audio or paging system See the wiring guide in the illustration below MLC 226 IP Rear Panel MLC 226 IP Rear Panel R INTERCOM AUDIO OUT To from the...

Страница 19: ...ME CONFIG IR ON OFF AUTO IMAGE MUTE LAPTOP VCR DVD AUX VIDEO PC MLC 226 IP Help Desk Console IP 10 XX XX 01 Audio Card INTERCOM MIC ON LEVEL HIGH MED LOW IPI 104 PUSH TO TALK 1 2 3 4 SECURITY LAB ADMI...

Страница 20: ...rding is used Extron recommends that no more than six PCs should be set up for call forwarding See chapter 5 for instructions on how to install and use the software 2 Connect up to a maximum of 250 in...

Страница 21: ...VIDEO PC MLC 226 IP INTERCOM MIC ON LEVEL HIGH MED LOW IPI 101 PUSH TO TALK HELP DESK Lab IP 10 XX XX 03 Straight through Network Cable MLC 226 IP AAP IPI 101 AAP PROJECTOR 1 2 3 4 5 6 VOLUME CONFIG I...

Страница 22: ...VCR DVD AUX VIDEO PC Classroom IP 10 XX XX 05 MLC 226 IP AAP IPI 101 AAP PROJECTOR 1 2 3 4 5 6 VOLUME CONFIG IR ON OFF AUTO IMAGE MUTE LAPTOP VCR DVD AUX VIDEO PC MLC 226 IP INTERCOM MONITOR LEVEL HIG...

Страница 23: ...NOT GROUND OR SHORT SPEAKER OUTPUTS INPUTS L R L R REMOTE VOL MUTE 10V 50mA L MPA 152 R C US LISTED 17TT AUDIO VIDEO APPARATUS SI 3CT LP Ceiling Speakers POWER RELAY C NO AUDIO OUT LAN 2 Power on the...

Страница 24: ...Installation cont d IPI 100 and IPI 200 Series Installation 2 10...

Страница 25: ...IPI 100 and IPI 200 Series 3 Chapter Three Operation Front Panel Features and Operation Button Operation...

Страница 26: ...hat room c Microphone Push one of the butttons and talk The microphone is behind this opening d Level switch This three position switch lets you change the speaker s loudness level IPI 100 series only...

Страница 27: ...of amber Once a call is successfully connected press and hold the button when you speak and release it to allow the other party to speak N You must press and hold an IPI s button to speak and to call...

Страница 28: ...IPI 100 and IPI 200 Series Operation 3 4 Operation...

Страница 29: ...d IPI 200 Series 4 Chapter Four Initial Configuration Before you Begin Setting the IP Address by Global Configurator Setting the IP Address Using Embedded Web Pages Setting the IP Address Using the AR...

Страница 30: ...IP address for your IPI 200 Series device from your A V system s network administrator 2 Write down the unit s MAC address a 12 digit number found on a label on the rear panel of the unit ex 00 05 A6...

Страница 31: ...panel Config port at its factory default IP address To set an IP address with a GC project file open 1 From the Edit menu select Add Device The Add Device dialog box opens see the figure below 2 Selec...

Страница 32: ...ox On Windows XP the TCP IP Properties dialog box is found at Start My Network Places right click to Properties Local Area Connection right click to Properties Internet Protocol TCP IP Properties 3 Re...

Страница 33: ...er connection is immediately lost The device with its new IP address and subnet mask is now ready to be connected to your A V network To return the local PC to its original TCP IP settings 1 Close the...

Страница 34: ...prompt window on a local PC On Windows XP a command prompt window can be found at Start All Programs Accessories Command Prompt 2 At the command prompt type arp s IP address MAC address example C arp...

Страница 35: ...IPI 100 and IPI 200 Series 5 Chapter Five HelpDesk Software Introduction to the Software System Requirements Installing the Software Starting the Program Configuring the IPI Intercom System...

Страница 36: ...subnets it is best to set up a dedicated VLAN If a firewall is required the following ports need to be open UDP port 3121 audio traffic TCP telnet port 23 control and status UDP port 3122 inter helpd...

Страница 37: ...er or the Start menu to navigate to the IPI folder The program opens with the Getting Started pop up screen displayed Use the scrollbar to find basic information about Log in as User Log in as a HelpD...

Страница 38: ...following section provides step by step procedures for some of the IP Intercom system s most common operations For details about operations not shown here the user should refer to the HelpDesk help fi...

Страница 39: ...elp menu or press F1 from within the HelpDesk program Basic Configuration Using the Configuration Utility 1 In the Tools menu select Configuration Utility The first time the utility is used after open...

Страница 40: ...updated using devices from the Global Configurator file 5 Go to Configuring an IP device with the configuration utility see page 5 8 Entering an IP address manually 1 2 3 4 1 Select Manually by IP Add...

Страница 41: ...scans the local subnet for available intercoms 3 A Scan Progress dialog box opens indicating the progress of the scan 4 The scan detects only intercoms that are on the same local subnet and adds them...

Страница 42: ...ct one of the IP devices in the Intercom List 2 When it is highlighted its information is displayed in the Selected Intercom pane 3 In the Selected Intercom pane the unit s Administrator Password and...

Страница 43: ...alk button by clicking the Talk button and holding down the mouse button or by pressing and holding down the keyboard spacebar 3 Speak into the headset s microphone The Local Mic VU meter will oscilla...

Страница 44: ...the Help Desk Preferences dialog box 2 If necessary select one of the IP devices on the Active Intercom List 3 Activate the Listen button The intercom button turns from low amber to high amber color t...

Страница 45: ...cement button 3 The Group Selection pane becomes visible Groups that are available are listed in black text groups that are not available are grayed out Select an available group or All Intercoms 4 Th...

Страница 46: ...ols menu select the Manage Sound Bites option 2 Click on the file button and go to C Program Files Extron IPI wav folder Select the wav files that you wish to be available 3 Click OK to close the Mana...

Страница 47: ...desk PC 2 All intercoms must be linked to the IP address of one of the available help desks a Open the Configuration Utility and select an intercom in the intercom list b In the Button IP assignments...

Страница 48: ...d is step 1b onto the help desk PC 2 All intercoms must be linked to the server s IP address a Select an intercom in the intercom list b In the Button IP assignments pane enter the server PC s IP addr...

Страница 49: ...ies HelpDesk Software 5 The server PC must be set to Server Mode a Under the Tools menu click on Preferences The Preferences box opens b Click the Forwarding tab c Check the Mode box d An OK button ap...

Страница 50: ...HelpDesk Software cont d IPI 100 and IPI 200 Series HelpDesk Software 5 16 e Exit and restart the program When the program restarts the window will have changed...

Страница 51: ...A Appendix A Specifications Part Numbers Accessories Specifications IPI 100 Series Included Parts IPI 100 Series Accessories IPI 100 Series Specifications IPI 200 Series Included Parts IPI 200 Series...

Страница 52: ...5 mm captive screw connector 2 pole Amplified speaker IPI 300 mW continuous 1 THD Ethernet control interface via MLC 226 IP Ethernet control communications port 1 female RJ 45 connector Ethernet data...

Страница 53: ...out notice Included Parts IPI 100 Series These items are included in each order for an IPI intercom module Included parts Replacement part number IPI 104 AAP black white 70 502 0x IPI 101 AAP black wh...

Страница 54: ...output port 1 via IPI speaker Line level output 10 dBV 316 mVrms balanced unbalanced via 3 5 mm captive screw connector 3 pole Amplified speaker output 300 mW continuous 1 THD Ethernet control interfa...

Страница 55: ...nt Yes furniture and wall mountable with optional faceplate and mounting kits Enclosure type Metal faceplate Enclosure dimensions IPI 201 IPI 204 faceplate 4 5 H x 4 6 W x 0 1 D 11 4 cm H x 11 7 cm W...

Страница 56: ...04 Rear IPI 204 AAP Rear Product weight 0 5 lbs 0 2 kg Shipping weight 3 lbs 1 kg Vibration ISTA 1A in carton International Safe Transit Association Regulatory compliance Safety CE c UL UL EMI EMC CE...

Страница 57: ...white 60 809 0x IPI 204 AAP black white 60 810 1x IPI 204 2 gang black white 60 810 0x 12 V 1 A power supply 70 055 01 Button labels 33 1344 01 IPI 200 Series Installation Instructions Accessories IPI...

Страница 58: ...Specifications Part Numbers Accessories cont d IPI 100 and IPI 200 Series Specifications Part Numbers Accessories A 8...

Страница 59: ...IPI 100 and IPI 200 Series B Appendix B SIS Programming and Control Introduction to SIS Symbols used in this manual Error messages Command Response table for SIS commands...

Страница 60: ...one or more characters per field No special characters are required to begin or end a command sequence When the IPI determines that a command is valid it executes the command and sends a response to...

Страница 61: ...sponse to the host device If the IPI is unable to execute the command because the command is invalid or it contains invalid parameters it returns an error response to the host The error response codes...

Страница 62: ...or Telnet or RS 232 command codes the corresponding URL uniform resource locator encoded for Web browsers command codes the IPI s responses to the host and a description of the command s function or t...

Страница 63: ...s CR LF carriage return line feed hex 0D 0A Carriage return no line feed hex 0D use the pipe character instead for URL encoded commands Space character Pipe vertical bar character E Escape key hex 1B...

Страница 64: ...me as for setting a value For example for E CN the response is Ipn X1 rather than just the data X3 Password minimum length 4 characters maximum length 12 characters no special characters are allowed N...

Страница 65: ...s converted into single 16 bit decimal number X7 Hardware MAC address 8 least significant hex nibbles converted into single 32 bit decimal number N This could be as large as 10 digits X20 Voltage in v...

Страница 66: ...nit because the relay is pulsed During a pulse the relay is toggled to its opposite state and then back to the original state View the relay state 1O 1O Rly 1 X Front panel security lockout modes exec...

Страница 67: ...d and current versions of firmware Example 0Q 0Q 1 03 1 00 1 18 IPI 201 IPI 204 Thu 20 Jan 2005 09 41 47 GMT 1 01 1 31 IPI 201 IPI 204 Tue 14 Jun 2005 00 54 58 GMT Query bootstrap firmware version 2Q...

Страница 68: ...characters and the minus sign The first character must be a letter the last character cannot be a minus sign hyphen Case does not matter Set unit name to factory default24 E CN W 20CN Ipn X4 X4 the fa...

Страница 69: ...ns responses are not echoed to the host 1 verbose mode is on default for RS 232 host control responses are echoed to the host and displayed to the user 2 send tagged responses for queries 3 verbose mo...

Страница 70: ...me effective in kernel versions 1 53 or higher Get connections listing ECC WCC verbose modes 0 1 of connections verbose modes 0 1 Icc of connections Password and security settings Set administrator pa...

Страница 71: ...er Setting two ports to the same number could cause networking conflicts and will also result in an E13 invalid parameter error N If you remap a port you must set the port number to 1024 or higher unl...

Страница 72: ...nside the custompages directory In example 3 the user moved to a directory called oak Change back to the root directory E CJ W 2F CJ Dir Moves to the system s root directory Go up one directory level...

Страница 73: ...by the delimited data to be written to the flash file memory Retreive file from user flash memory Send a page GET on port 80 followed by WSF e g http 192 168 254 254 mypage html cmd WSF Responds with...

Страница 74: ...f upload GMT file size 2 in bytes file 3 filename 3 day date time3 of upload GMT file size 3 in bytes file n filename n day date timen of upload GMT file size n in bytes file n 1 space remaining to 7...

Страница 75: ...ser files in flash memory will not be deleted Reset all device settings and delete files EZY WZY Zpy N This is an absolute system reset but excludes IP settings such as IP address subnet mask gateway...

Страница 76: ...SIS Programming and Control cont d IPI 100 and IPI 200 Series SIS Programming and Control B 18...

Страница 77: ...IPI 100 and IPI 200 Series C Appendix C Mounting Mounting the IPI 100 Series Mounting the IPI 200 Series...

Страница 78: ...nuts as shown below Extron PROJECTOR MLC 226 IP AAP 1 2 3 4 5 6 VOLUME CONFIG IR PC AUX VIDEO DVD VCR DOC CAM LAPTOP AUTO IMAGE MUTE ON OFF Extron MLC 226 IP AAP MediaLink Controller Extron IPI 104 A...

Страница 79: ...f the intercom after it has been inserted through the front of the AAP plate Extron IPI 204 AAP Intercom rear view Clamp Bracket included 1 Before cables are attached insert the IPI through the front...

Страница 80: ...Mounting cont d IPI 100 and IPI 200 Series Mounting C 4...

Страница 81: ...IPI 100 and IPI 200 Series D Appendix D Button Labels Installing or Replacing Button Labels...

Страница 82: ...e the buttons You can create labels with names alphanumeric characters or color graphics for easy and intuitive input and output selection Installing the Button Label Generator software The Extron But...

Страница 83: ...ndow opens 2 In the Systems selection box choose the IPI 101 201 or the IPI 104 204 option to match the button label size and quantities for your TouchLink panel 3 Using standard Windows controls you...

Страница 84: ...cap and the diffuser as shown in the figure at right Using a rotating motion of the screwdriver see the figure at right carefully pry the two pieces apart 3 Replace the label with the new button labe...

Страница 85: ...mirates Dubai This Limited Warranty does not apply if the fault has been caused by misuse improper handling care electrical or mechanical abuse abnormal operating conditions or non Extron authorized m...

Страница 86: ...226 IP into the wall box es or furniture see page C 2 Ensure the HelpDesk PC s is connected to the network and power it on Configure the MLC s as described in the MLC 226 IP User s Manual and the Glo...

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