Executone Systems MEDLEY, Руководство администратора

Страница: 10 / 34

1997
6
Message on hold Message on hold (MOH) allows for traditional
announcements or music to be played to callers
who are on hold. Three generic hold messages
are stored on disk. Up to five custom recordings
can be downloaded.
On-hold dialing If the MOH source is being generated by the
system, DTMF receivers continuously monitor
the line, allowing callers on hold or in ACD
queue to dial other options such as extensions or
the operator.
ACD Calls are presented to the longest idle ACD
agent or, if all agents are busy, callers are held
in queue and presented as agents become
available. Possibilities include up to 10 agent
groups with up to 32 agents in a group.
Caller ID With caller ID service activated, the name and
number of the calling party is displayed on
incoming calls and during call waiting. Addi-
tionally, the caller ID can be used for automatic
callback. Some limitation based on the service
provider and the local dialing patterns may exist.
Call waiting A second call to a station is indicated by an
audible tone and a display message.
Call pickup A user can answer another ringing station or a
common bell.
Call transferring You can perform both supervised and blind
transfers.
Call forwarding A call can be forwarded to another extension or
mailbox when the intended extension is busy or
not answered.
Conference calling Up to 12 parties can be in conferences at the
same time; up to four parties in a single confer-
ence. The originating extension must remain in
the conference.
Do not disturb A user can activate the feature with the single
press of the DND key while the phone is idle.