46
X-Cite
®
120PC Q User Guide
035-00328R rev. 4
19 Warranty
Excelitas Technologies warrants the original purchaser for a period of one (1) full year,
calculated from the date of purchase, that the equipment sold is free from defects in
material and workmanship.
In the event of a claim under this guarantee, the equipment is to be sent postage and
carriage paid, including a description of the fault, to the Excelitas Technologies Service
Center. Returned equipment will not be received without a Return Authorization (RA)
Number, issued by the appropriate Service Center.
In the case of damage caused by wear and tear, careless handling, neglect, by the use
of force or in the case of interventions and repairs not carried out by an Excelitas
Technologies Service Center, the guarantee ceases to be valid. This guarantee may not
form the basis for any claims for damages, in particular not for compensation of
consequential damages.
The warranty is not transferable. No warranty is extended to perishable items, such
fuses, air filters and light guides. Any claims for units received with defects in material or
workmanship must be reported to an authorized Excelitas Technologies Service Center
within 30 days from the original date of receipt.
Replacement Bulb Warranty
If the X-Cite
®
120PC Q bulb fails to strike during the warranty period of 2000 hours, the
bulb will be replaced under warranty
, or a credit will be applied to the purchaser’s
account. In the event of a claim under this guarantee, the lamp is to be sent postage
and carriage paid, including a description of the fault, to the Excelitas Technologies
Service Center. Returned equipment will not be received without a Return Authorization
(RA) Number, issued by the appropriate Service Center. Lamps must be purchased
from an authorized Excelitas Technologies Representative or Distributor to be eligible for
the warranty replacement. This warranty is non-transferable.
In the case of damage caused by careless handling, neglect, by the use of force or in the
case of interventions and repairs not carried out by an Excelitas Technologies Service
Center to the X-Cite
®
120 system, the guarantee ceases to be valid.
Returning equipment to Excelitas Technologies
1. Please make a note of the problem encountered, the steps followed to isolate the
problem and the result of any trouble shooting steps taken.
2. Contact the nearest Excelitas Technologies Service Centre to obtain a Return
Authorization Number. For your convenience, RA numbers can also be requested
on-line at:
http://www.excelitas.com/Pages/Support/Service-Request-Form.aspx
3. Follow shipping instructions provided by the service technician. The unit should be
returned in its original packaging if possible. Please do not ship the unit with the lamp
installed.
