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If you experience difficulties with the appliance, please check the suggestions below
before contacting customer services on 01473 271272:
PROBLEM
POSSIBLE CAUSES
SOLUTIONS/TIPS
The suction is poor.
The airflow adjustment
switch is open.
Close the airflow
adjustment switch.
An object is blocked.
Check the hose, the handle
and the floor head or
attachment for blockages.
Filters are not fitted
properly or are blocked.
Clean or replace the filter.
Device does not work.
The battery is missing.
Insert the battery pack into
the vacuum cleaner.
The dust container
does not attach.
The parts of the dust
container have not been
secured correctly.
Check that the dust
container lid is correctly
attached. Also check if the
dust container base has
been clipped into place.
Danger!
Never try to repair a defective appliance yourself. You can put yourself and/
or future users in danger. Repairs must only be done by a service engineer.
TROUBLESHOOTING
The vacuum cleaner is
not charged.
Charge the vacuum
cleaner.
Battery is not
charging.
Long storage and lack
of use.
Replace the battery.
Damaged battery.
Defective charger.
Replace the battery.
Replace the charger.
Flashing battery
indicator and it won’t
switch on.
The vacuum cleaner is
blocked.
Check the hose, the
handle and the floor
head or attachment for
blockages. Remove the
blockage.
The brush bar is
jammed.
Too much hair is caught
around the brush bar.
Follow ‘CLEANING THE
MOTORISED FLOOR
HEAD’ instructions.
