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Customer Service
When issues remain despite guidance provided, please connect to evolis.com for further information
or contact your Evolis reseller.
The Evolis website
For extra technical help on operating and troubleshooting the Evolis printers, go to the Support &
Services menu on the Evolis website.
You will be able to download updated versions of the firmware, drivers and user’s guides, videos for
operating and maintaining Evolis printers, as well as a FAQ* that provides answers to frequently asked
questions.
*FAQ :: Frequently Asked Questions
Contacting an Evolis reseller
Please contact an Evolis reseller when you cannot solve a problem on your own. If you do not know
any Evolis Reseller, connect to
www.evolis.com
and send us your request.
Evolis will provide you with the contact details of your nearest reseller.
Stay near your computer when calling an Evolis reseller and make sure you have the following data
handy.
■
Type and serial number of your printer
■
Your configuration and Operating System
■
An explanation of your problem
■
Details of what has been done to solve the problem