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72

PRiMAcy 2

TEcHNicAL SUPPORT

If you are having difficulties in configuring and using your printer, read this manual carefully.

if you do not manage to solve your problem, you can obtain further information and help from the Evolis partner network.

Evolis partner network

For unresolved technical problems, contact your Evolis dealer. 
if you do not know any Evolis dealers, 

contact us

 to have the contact information of the nearest Evolis dealer. When calling an Evolis dealer, make sure 

to be close to a computer and to provide the following information:
•  Printer model and serial number
•  The version of your mobile operating system.
•  A description of the incident
•  A description of what was performed to try and resolve the incident

In addition, to enable you to find answers to your questions 24/7, 

myplace.evolis.com

 includes a number of aspects related to day-to-day use of the 

printer.

Finding information on myplace.evolis.com

if additional technical help is needed, information on using and troubleshooting Evolis printers is available on 

myplace.evolis.com.

• 

Latest versions of firmware,

•  Print drivers
•  User manuals
•  Videos about using and maintaining Evolis printers
• 

A knowledge base to find answers to your questions

Содержание PRIMACY 2

Страница 1: ...Evolis 2022 All rights reserved User Guide_PRM2_20220119_ENG_A0 Primacy 2 USER GUIDE...

Страница 2: ...Power Supply Cable 11 Installing Evolis Premium Suite 12 Connecting to a network 13 Ribbons 14 Inserting Cards 15 Removing printed cards 16 Adjusting card thickness 17 Managing the reject box rear ou...

Страница 3: ...inter 33 Rewrite option 33 Lamination module 34 Description of the lamination module 34 Installation of the lamination module 36 Inserting cards and ribbon 37 Inserting lamination film 38 Removing lam...

Страница 4: ...g 60 Using the leveler 61 6 HELP 62 Diagnostic help 62 Printing a technical test card 62 Printing a graphical test card 62 Identifying installed software versions 62 Troubleshooting 63 Printing proble...

Страница 5: ...neral information ENVIRONMENTAL INFORMATION Evolis is committed to helping the environment by reducing the energy consumption of its products RECYCLING OF END OF LIFE PRODUCTS The manufacture of the e...

Страница 6: ...ating condition applied for the equipment There may be some potential safety hazard if the equipment is used at altitude above 2000m Evaluation for apparatus only based on temperate climate condition...

Страница 7: ...If the printer is returned without its original packaging and components are damaged in transit these components are no longer covered by the warranty You will be charged for new packaging for shippin...

Страница 8: ...retailer installer or to experienced users Always disconnect the machine from the power supply unplugged before performing work on it A B C D E A Card input feeder 100 cards B Internal output hopper...

Страница 9: ...the reject box rear output hopper page 18 G Location for security locking option HPower cable socket I Ethernet connector J USB socket type A K USB socket type B L Cleaning Roller M Side panel opening...

Страница 10: ...10 Primacy 2 P Q R S P Printer serial number label QDust filter R Location for double sided printing activation key option S Side panel opening mechanism...

Страница 11: ...r socket The printer is powered on the control panel lights up showing the printer is working properly If the control panel does not light up please check the installation Before attempting maintenanc...

Страница 12: ...you through cleaning and encoding operations etc An encoding station magnetic encoding etc A diagnostic tool To install the print driver 1 Go to the link dedicated to the driver start evolis com prima...

Страница 13: ...r connected to a subnet in fixed IP address mode without WINS resolution The Ethernet connection wizard available in Evolis Premium Suite automatically detects all installed Evolis printers The user c...

Страница 14: ...r the printer For optimum print quality Evolis recommends that the printer is fully cleaned every time the ribbon is changed See Printer cleaning page 51 Fitting the ribbon NOTE The printer automatica...

Страница 15: ...ch the printable surface of the cards to preserve print quality Do not use cards that are damaged folded embossed or dropped on the floor Keep your cards protected from dust 100 x0 76mm 1 Open the car...

Страница 16: ...into the output hopper below the card feeder This output hopper is designed to collect printed and or encoded cards The output hopper has a maximum capacity of 100 x 0 76mm cards 100 x0 76mm NOTE If...

Страница 17: ...open The printer accepts cards between 0 25mm and 1 25mm thick 10 to 50mil The factory setting is 0 76mm To adjust card thickness 1 Open the card feeder and remove cards if necessary 2 Adjust the thi...

Страница 18: ...ox and remove the cards in it It is recommended to empty the reject box regularly NOTE The reject box can be used as a hopper to optimise the production flow of cards when continuous ribbons are used...

Страница 19: ...e making any change of setting To access this application 1 Double click on Evolis Premium Suite shortcut or from the Start button on the bottom left of your screen in the Windows task bar select All...

Страница 20: ...use the double side printing feature Go to Card tab and select the orientation Landscape or Portrait Click on Display advanced settings on the right part of the window to make more precise parameters...

Страница 21: ...e etc 3 Click on File and then on Print On Cardpresso 1 Open Cardpresso application and select CR80 card type 2 The card design window is displayed You are ready to customise your card by adding the v...

Страница 22: ...ou have a print job in progress this restarts with a new card CARDS No cards in the card feeder Put cards back into the feeder the process starts again Card loading error Check cards have been loaded...

Страница 23: ...rds have been inserted The printer must be cleaned to avoid the risk of the warranty being voided COOLING MODE The cooling system has been activated The printer pauses for a few seconds and restarts o...

Страница 24: ...he printer processes are displayed They enable you to take actions and perform a good supervision of the printing jobs There are various types of statuses Green the printer is ready to print or in the...

Страница 25: ...yplace evolis com to solve the issue Red processes cannot be performed due to a serious issue The user action is needed Scan the flash code to access help Launch the process again Cancel the process N...

Страница 26: ...lor of the icon varies according to the status of the printer Green Printer ready Orange Information message issued printing stopped Red Warning message issued printing stopped Grey Printer in hiberna...

Страница 27: ...ly In this case their shipped kits contain all instructions for installation Refer to the driver User Guides for all settings linked to these two possibilities Basic internal locking Encoding stations...

Страница 28: ...plug the printer before performing the installation Keep the feeder weight It is needed to go back to the standard version 1 Fully open the feeder 2 Open the cover Insert the block to hold the upper f...

Страница 29: ...K The frequency of Wi Fi network must be compatible with the printer Wi Fi card Connect1 2 4 GHz UBox 2 5 GHz 5 GHz 1 To configure the printer in Wi Fi contact the Support team 2 Check the availabilit...

Страница 30: ...ation required The UV effect settings are only activated when the adequate ribbon is inserted into the printer To insert UV light reflective element on your card 1 From Evolis Premium Suite go to Prin...

Страница 31: ...he YMCKOO ribbons NOTE Two layers of overlay increase protection against wear and tear The abrasion resistance is 3 times better with the YMCKOO ribbon compared to standard YMCKO ribbon protection DOU...

Страница 32: ...process The LED or LCD panel gives information about the process The printer restarts at the end of the update 7 Open the cover and remove the activation key 8 Insert the ribbon 9 Close the cover If n...

Страница 33: ...re already inserted remove them from the feeder 3 From Evolis Premium Suite go to Printer Settings Printing Rewrite 4 Select Rewrite Rewrite option then the type of card PVC body that may be blank or...

Страница 34: ...Always disconnect the machine from the power supply unplugged before performing any work on it Description of the lamination module F Output Hopper A Lamination Module B Primacy 2 Printer C Control P...

Страница 35: ...E F G L M N H I J K E Location for security locking F Platform for lamination module installation G Heating head HAxles I Jam clearing wheel J Card leveler K Dust filter L Power cable socket M Serial...

Страница 36: ...m Printer side 2 Connect the printer power supply and USB cable See Connecting the Printer Power Supply Cable page 11 and See Installing page 12 3 Connect the lamination module power supply cable 4 Pl...

Страница 37: ...energy the printer and the lamination module automatically switch to standby mode after 10 minutes of inactivity They switch to hibernation mode after 30 minutes in standby mode The standby settings...

Страница 38: ...38 Primacy 2 Inserting lamination film 1 Push the door button to open the lamination module door 2 Insert the lamination film until you hear a click on each roll 3 Close the lamination module door...

Страница 39: ...ut hopper is 100 cards maximum with 0 76mm 30mil thickness Interacting with the lamination module Although the lamination module was designed to operate independently and keep user involvement to a mi...

Страница 40: ...starts again Error loading cards Check the cards are loaded For any other problems contact your Evolis dealer PRINTER COVER OPEN The printer cover is open Close the cover again The printer restarts ME...

Страница 41: ...the card from the manual feeder COOLING MODE The cooling system has been activated The printer pauses for a few seconds and restarts once it is back at its normal operating temperature FIRMWARE UPDATE...

Страница 42: ...either in the factory or on site by your Evolis dealer The read and write head is located under the path taken by the cards and before the print head The encoding sequence for a card is always carrie...

Страница 43: ...ic encoder head requires regular maintenance in order to ensure the integrity of the data encoded onto cards Cleaning of the magnetic encoder is performed when the printer runs an advanced cleaning se...

Страница 44: ...laced in the card feeder with the contact chip facing upwards Contact station interface Printers fitted only with a smartcard contact station without integrated encoder are fitted with a female DB 9 c...

Страница 45: ...O 8 C8 reserved 9 Card present signal NOTE Refer to the Programming Guide for the Evolis printer to get more information on programming a smartcard and the Option installation manual for configuration...

Страница 46: ...always carried out before the card is printed Card positioning There are no restrictions on card positioning when programming in contactless mode except for cards comprising other encoding technologie...

Страница 47: ...overlay panels of the ribbon 1 Before launching a printing job go to Evolis Premium Suite Printer Settings and activate Hide the data printed on the ribbon 2 Launch the printing job Internal basic lo...

Страница 48: ...capacity to extract textual data e g a barcode and perform associated actions automatic creation of user accounts comparison and check of data and or identity of the card owner adding of security ele...

Страница 49: ...profile is embarked in Evolis Premium Suite To deactivate Evolis color profile go to Evolis Premium Suite Printer settings Printing Colors Color settings and click on Do not apply On a Macintosh comp...

Страница 50: ...essary precautions to insert only clean cards free of dust deposits or foreign bodies into the printer The frequency and quality of cleaning are decisive factors enabling users to extend the print hea...

Страница 51: ...lar cleaning is not performed and if the warning light remains ON the print head warranty is automatically voided due to a failure to comply with contractual maintenance obligations Printer Cleaning r...

Страница 52: ...acy 2 1 Open the printer cover 2 Remove the ribbon 3 Close the cover and press until a click is heard 4 Open the card feeder 5 Remove the cards and using the lever set the card thickness to the MAX po...

Страница 53: ...e card into the feeder adhesive side up 2 The cleaning starts NOTE When the cleaning is over the used adhesive card is ejected into the output hopper Before using the printer remember to reset the gau...

Страница 54: ...t head Follow the cleaning cycles Avoid any contact between the print head and any metal or sharp objects This could permanently damage the print head Avoid touching the print head directly with your...

Страница 55: ...ed properly follow the instructions Printer cleaning NOTE Recommended cleaning cycle every 5 regular cleaning cycles When the cleaning is over the used adhesive card is ejected into the output hopper...

Страница 56: ...he cleaning button on the control panel before inserting the cleaning card 7 Take the T card and insert it into the feeder as shown Cleaning starts 8 Remove the T card 9 Remove the film from the adhes...

Страница 57: ...r sharp objects It could damage the print head Avoid touching the print head directly with your fingers as this could affect print quality or permanently damage the print head 1 Remove the cap of the...

Страница 58: ...ter cover Locate the dust filter 2 Locate the dust filter Remove the filter by pulling it upwards and slide it out to release it fully 3 Take a cleaning wipe supplied by Evolis 4 Clean the filter by r...

Страница 59: ...aunch the lamination module cleaning wizard on the Evolis Premium Suite 3 Remove the two protective films on both sides of the special adhsive card 4 Insert the adhesive card into the opening above th...

Страница 60: ...the printer 2 The dust filter is located below the lamination unit 3 Remove the filter by pulling it and slide it out to release it fully 4 Take a cleaning wipe supplied by Evolis 5 Clean the filter b...

Страница 61: ...2 Loosen the two wheels as shown 3 Depending on the type of card and film used place the block support on position A or B see the table below 4 Tighten the two wheels and close the door of the lamina...

Страница 62: ...light comes on 6 Release the power button once the light flashes 7 The test card is printed in color if a color ribbon is fitted in the printer in monochrome if a monochrome ribbon is fitted and on b...

Страница 63: ...the printer is being used 3 Check the USB cable Make sure that the USB cable is well plugged on both ports of the printer 4 Check the ribbon Make sure that the ribbon is fitted correctly and that the...

Страница 64: ...fitted Check that there are no wrinkles on the ribbon surface The print head is dirty or damaged Clean or replace the print head Blurred image The ribbon is not correctly fitted Check that the ribbon...

Страница 65: ...ore the cards protected from dust 4 Check the ribbon Make sure that the ribbon is fitted correctly Make sure that the ribbon moves correctly 5 Check the print head If horizontal straight lines appear...

Страница 66: ...utton to activate the card feed rollers If the card is still stuck inside the printer slide it manually towards the printer output If there is more than one card always push the top one first 3 Replac...

Страница 67: ...e advise and supply a new print head if necessary NOTE For more information on print head warranties refer to the Evolis warranty available on myplace evolis com Unplug the printer before replacing th...

Страница 68: ...g it in the two guides so as to trap the lugs of the fork in their slots 1 Then lower it by pressing on the two forks 2 a click will be heard 9 Connect the cable into its socket making sure it is the...

Страница 69: ...number of the print head kit in Enter PKN No noted in step 7 Then Validate PKN If the PKN number is not entered correctly printer malfunctions may occur and the warranty may be voided Cleaning the pr...

Страница 70: ...e and the printer is ready for use 5 If the printer is not showing a Ready status this means that the update was not performed correctly or that the printer is not working properly Check the connectio...

Страница 71: ...e on performing the update 1 Download the file from myplace evolis com 2 Then click on the file for the corresponding print driver 3 Accept the download then save the file in a directory on your hard...

Страница 72: ...ter and to provide the following information Printer model and serial number The version of your mobile operating system A description of the incident A description of what was performed to try and re...

Страница 73: ...information This equipment has been tested and finds to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protect...

Страница 74: ...tested and finds to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in...

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