25
EVERFLO STAINLESS uV
uNVENTEd HOT WATER CyLINdERS
GuARANTEE TERMS ANd CONdITIONS
This guarantee applies only to the product & parts supplied by the
cylinder manufacturer and its associated brands (hereafter the
term ‘product’ refers to Everflo Stainless uV).
The manufacturer guarantees to the homeowner that for a period
of 2 years from the date of commissioning or legal completion if
new build, that the products and associated components installed
will - Conform to manufacturers specification; and be free from
defects in materials and workmanship, subject to the conditions
set out below.
Please note: this guarantee excludes all pipework and connections
and excludes any ancillary equipment as may be connected to the
product. (Example: descaling equipment, water softeners)
The guarantee is extended to a total of 25 years for the stainless
steel inner vessel in domestic properties.
This guarantee means that the manufacturer will take
responsibility for the cost of guarantee repair of a product by a
Service Engineer approved by the Everflo services team, so that
the product shall conform to the manufacturers specification.
The manufacturer reserves the right, at it’s discretion to replace a
product or major component where it considers it to be beyond
economical repair.
In the event of a breakdown during the guarantee period please
call our Customer Service department on:
0330 999 0035 - uK
Guarantee repair is free of charge to you for any parts and labour,
providing all the guarantee conditions have been met.
GuARANTEE TERMS & CONdITIONS
Please read the following conditions before registering your
product and before seeking any guarantee service support
IMPORTANT: The Manufacturer guarantee is subject to the home
owner registering with the Everflo Customer Service department
within 30 days of commissioning / occupation if new build to
confirm:
• Product Make / Model
• Details installation (can be found in Benchmark Log Book left by
installer)
Please complete the registration card provided and return to:
Customer Service department, Everflo Cylinders, Tadman Street,
Wakefield, WF1 5Qu, uK
or register the product on-line at
www.everflocylinders.co.uk
If you do not register the Product then the manufacturers
Guarantee is limited to twelve months from the date of
commissioning.
The product must be maintained by a competent person* within
12 months after commissioning, and thereafter at 12 monthly
intervals. The manufacturer reserves the right to seek evidence of
this maintenance to our reasonable satisfaction before approving
any guarantee servicing / repairs. This may include evidence of
completed BenchmarkTM log book and service agreement /
invoice.
Annual Services are available from the Customer Service/
Technical Support team.
*A competent person is a business that has been adjudged by
an accredited body** to be sufficiently competent to self-certify
that its work complies with document (G) Part 3 of the Building
Regulations of England and Wales
*May Include SEI registered installers and/or FAS trained plumbers
who have completed the renewables technology module
** An example of which is BPEC
Any exchanged component will become the legal property of the
manufacturer.
This guarantee is valid provided that:
• The product has been installed by a competent installer and as
per the instructions contained in the installation manual and all
relevant Codes of Practice and Regulations in force at the time of
installation.
• Any disinfection has been carried out in accordance with BS
6700.
• The product has not been modified in any way.
• The system is fed from domestic mains water supply complience
with water regulations 2000
• The product has only been used for the storage of wholesome
water (max. 250mg/l chloride – for hard water areas, the
manufacturer recommend the use of an electrolytic scale reducer)
• Any 3rd party labour charges associated with replacing the unit
or any of its components have been authorised in advance by the
Customer Service/ Technical Support team.
• It has only been used for the storage of potable water.
• The product has not been subjected to frost, nor has it been
tampered with or been subjected to misuse or neglect.
• No factory fitted parts have been removed for unauthorised
repair or replacement.
• The BenchmarkTM Commissioning Checklist and Service
Record included with this product Installation Manual have been
completed.
• Regular maintenance has been carried out by a competent
person in accordance with the requirements set out in the
maintenance section of the installation manual.
• The owner or installer has registered the product on-line at
www.everflocylinders.co.uk within 30 days of purchase. Failure to
do so may result in a reduced warranty period.
• Evidence of purchase and date of supply must be submitted
upon making a claim.
• Any replacement parts used should be authorised Everflo
Cylinders spare parts.
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