Evend SOLID AS 6x10, Руководство по обслуживанию

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Warranty
VENDING MACHINE
35
5. Warranty
EBA Ltd. company grants a warranty in accordance with the applicable law.
The warranty period begins from VAT invoice issue date.
Damages resulting from improper usage or user fault are not covered with this warranty.
After discovering a defect in a product, contact the service by filling a form on the website or
send it by fax (the form attached to the operation manual).
General warranty conditions:
1. The warranty on a purchased product covers 12 months period from the day of purchase.
2. Signing the Warranty Card and providing the statement on writing on becoming
acquainted with the warranty conditions are required for the warranty validity. The warranty
rights apply to the owner of the original and properly completed Warranty Card. The product
seller shall be responsible for the proper completion of the warranty card.
3. Guarantor undertakes to remove the material defects and/or manufacturing defects
resulted, without any doubts, from the producer fault, revealed within the warranty period,
free of charge.
The defects will be removed by repair or replacement with the product free of defects, at the
discretion of Guarantor.
4. The material defect and/or manufacturing defect are considered as the defects existing in
the product, causing the product operation not in conformity with the specification and
operation manual.
5. None of the rights and obligations under these terms of warranty should be construed
or interpreted as entitling the Buyer to any reimbursing the loss of profit as a result of
product defects. Guarantor shall not be held liable for any loss in property caused by the
defective product.
6. The warranty in relations to consumer goods does not exclude, limit or suspend the Buyer
rights resulting from the product nonconformity with
the contract.
7. The Warranty Card is the only document, on the basis of which the entitled to the warranty
can enforce his warranty rights on Polish territory. The warranty shall prevail any other
warranties, which may be included in other documents attached to the product sold.
Warranty processes:
1. After discovering a defect, the entitled to the warranty shall contact the service by phone,
fax, form on the website or e-mail, for the purpose of the real product defect verification.
Technical assistance will be provided to help solving the problem or you will receive a notice
on necessity to send the product to perform further repair.
2. For the products repair performed by the service, when the necessity confirmed by
Guarantor, the written consent of the entitled to the warranty for the repair is required.
Guarantor is not liable for any damages incurred during product transport to the service
place.
3. Upon faults reporting, the entitled to the warranty should attach in writing the complete
description of the defect, defective operation of the product including the product operational
environment and the way of the defect disclosure. The description in writing should be
attached to the product under complaint.
4. The complaints can be submitted on the seller service point forms or on Guarantor forms.
In case of the seller service points, the service point shall immediately send the complaint
signed by the user by fax or e-mail.
5. Guarantor reserves the right to refuse the complaint acceptance, based on the defect
description, not indicating, without any doubts, the detection of the material defects and/or
manufacturing defects. Guarantor shall send the reasons for refusal in writing to the user
directly or via the seller service point within 3 days from the date of the complaints receipt.