Eureka Customer Service HELPLINE 1-800-282-2886
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The Eureka two-year limited warranty
Midea America Corp. (“Eureka”), subject to the terms and conditions herein,
warrants this vacuum cleaner to be free from defects in material and workmanship
for a term of two years from the date of original purchase when used in accordance
with the Eureka operating and maintenance instructions and under normal
household usage. This warranty is granted only to the original purchaser and
members of immediate household, and is applicable only to original purchases from
Eureka authorized resellers.
What Eureka will do:
Eureka will, at its option, repair or replace a defective vacuum or vacuum part that
is covered by this warranty. Repairs may be performed using new or refurbished
parts that meet or exceed Eureka specifications for new parts. If Eureka elects to
replace the vacuum, the replacement may be a reconditioned unit. Depending on
availability of products, Eureka reserves the right to provide you with a replacement
product that is the same or similar, or substitute equivalent of the original product.
As a matter of warranty policy, Eureka will not refund the consumer’s purchase
price.
This warranty does not cover:
• Battery module and battery components. The battery module and its components
are covered by a separate one-year limited battery warranty.
• Normal wear and tear of the vacuum and vacuum parts that require replacement
under normal use such as disposable dust bags, filters, drive belts, light bulbs,
brush-roll, bristles, impellers and cleaning.
• Damages or malfunctions resulting from: improper or unreasonable use or
maintenance, abuse, negligence, failure to follow instructions contained in any
written materials that accompany the product, deterioration by reason of excess
moisture, corrosive atmosphere, lightning, power surges, connections to improper
voltage supply, unauthorized alteration, or other external causes such as extremes
in temperature or humidity, modifications, scratches or discoloration, accidents,
misuse, or acts of God. This warranty also does not cover damage resulting from
repair or attempted repair by anyone other than Eureka or an authorized Eureka
Warranty Station. This warranty is not applicable to any product that has been
altered or on which the serial number has been defaced, modified or removed.
Altering, erasing, or forging any proof-of-purchase documents voids any
applicable product warranty.
Obtaining warranty service:
To obtain warranty service you must contact the Eureka Service Team, toll free, at
1-800-282-2886 or email [email protected], to discuss the warranty claim
and procedures to be followed. All warranty claims must include submission of
proof-of-purchase documentation. For additional information, you may also visit
www.eureka.com.
Shipping charges:
You will be responsible for any initial shipping and insurance charges if the
defective product(s) must be shipped for warranty service or warranty evaluation;
however, Eureka or a Eureka Authorized Warranty Station will pay the return
shipping charges if repairs are covered by the warranty. When returning parts for
repair, you must include the model, type and serial number located on the rating
plate on the lower backside of the vacuum. If any product submitted for warranty
service is found to be ineligible, an estimate of repair cost will be furnished and the
repair performed only if requested by the owner and upon receipt of payment or
acceptable arrangements for payment.
Further limitations and exclusions:
Any warranty that may be implied in connection with your purchase or use of the
vacuum, including any warranty of Merchantability or any warranty of Fitness For A
Particular Purpose is limited to the duration of this limited warranty. Some states do
not allow limitations on how long an implied warranty lasts, so the above limitations
may not apply to you.
Your relief for the breach of this warranty is limited to the relief expressly provided
above. In no event shall the manufacturer be liable for any consequential or
incidental damages you may incur in connection with your purchase or use of the
vacuum. Some states do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights. You may also have other rights, which
may vary by state.
Midea America Corp. (“Eureka”), subject to the terms and conditions herein,
warrants this Battery Module to be free from defects in material and
workmanship for a term of one year from the date of original purchase when
used in accordance with the Eureka operating and maintenance instructions
and under normal household usage. This warranty is granted only to the
original purchaser and members of immediate household, and is applicable
only to original purchases from Eureka authorized resellers.
What Eureka will do
:
Eureka will, at its option, repair or replace a defective Battery Module or
battery part that is covered by this warranty. Repairs may be performed using
new or refurbished parts that meet or exceed Eureka specifications for new
parts. If Eureka elects to replace the Battery Module, the replacement may be
a reconditioned unit. Depending on availability of products, Eureka reserves
the right to provide you with a replacement product that is the same or similar,
or substitute equivalent of the original product. As a matter of warranty policy,
Eureka will not refund the consumer’s purchase price.
This warranty does not cover:
• Normal wear and tear of the Battery Module and battery parts that require
replacement under normal use.
• Damages or malfunctions resulting from: improper or unreasonable use or
maintenance, abuse, negligence, failure to follow instructions contained in
any written materials that accompany the product, deterioration by reason of
excess moisture, corrosive atmosphere, lightning, power surges, connections
to improper voltage supply, unauthorized alteration, or other external causes
such as extremes in temperature or humidity, modifications, scratches or
discoloration, accidents, misuse, or acts of God. This warranty also does not
cover damage resulting from repair or attempted repair by anyone other than
Eureka or an authorized Eureka Warranty Station. This warranty is not
applicable to any product that has been altered or on which the serial
number has been defaced, modified or removed. Altering, erasing, or forging
any proof-of-purchase documents voids any applicable product warranty.
Obtaining warranty service:
To obtain warranty service you must contact the Eureka Service Team, toll
free, at 1-800-282-2886 or email [email protected], to discuss the
warranty claim and procedures to be followed. All warranty claims must
include submission of proof-of-purchase documentation. For additional
information, you may also visit www.eureka.com.
Shipping charges:
You will be responsible for any initial shipping and insurance charges if the
defective product(s) must be shipped for warranty service or warranty
evaluation; however, Eureka or a Eureka Authorized Warranty Station will pay
the return shipping charges if repairs are covered by the warranty. When
returning parts for repair, you must include the model, type and serial number
located on the rating plate on the lower backside of the product. If any product
submitted for warranty service is found to be ineligible, an estimate of repair
cost will be furnished and the repair performed only if requested by the owner
and upon receipt of payment or acceptable arrangements for payment.
Further limitations and exclusions:
Any warranty that may be implied in connection with your purchase or use of
the Battery Module, including any warranty of Merchantability or any warranty
of Fitness For A Particular Purpose is limited to the duration of this limited
warranty. Some states do not allow limitations on how long an implied
warranty lasts, so the above limitations may not apply to you.
Your relief for the breach of this warranty is limited to the relief expressly
provided above. In no event shall the manufacturer be liable for any
consequential or incidental damages you may incur in connection with your
purchase or use of the Battery Module. Some states do not allow the exclusion
or limitation of incidental or consequential damages, so the above limitation or
exclusion may not apply to you.
This warranty gives you specific legal rights. You may also have other rights,
which may vary by state.
The Eureka one-year battery warranty
Midea America Corp.• 200 Rivers Edge Drive • Medford, MA. 02155 • USA
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