● Do not use a metal faceplate with Smart Switch to avoid Wi-Fi signal interference.
● If your smart device uses a 3G or 4G mobile network, check whether the network
signal is abnormal. Try again when the signal becomes stable.
● If you still have trouble, reset Smart Switch to factory settings.
Cannot control Smart Switch with Alexa voice control.
●
Check whether there are any Internet connection problems.
●
Check whether you have installed the Alexa app onto your smart device and
enabled the “EufyHome” Skill in the Alexa app. For details, refer to the
Controlling Your Devices with Amazon Alexa (Optional)
section of this
manual
.
●
Check whether you are using the proper commands when talking to Alexa. When
making your request, first say the wake word “Alexa”.
●
Repeat your question. Speak naturally and clearly to Alexa.
● Check whether you have modified the name of Smart Switch in the EufyHome
app. If yes, you need to rediscover the device through the Alexa app or via Alexa
voice control.
Customer Service
18-month Limited Warranty
Lifetime Technical Support
For FAQs and more information, please visit www.eufylife.com.
+1 (800) 988 7973 (US) Mon-Fri 9:00 - 17:00 (PT)
+44 (0) 1604 936200 (UK) Mon-Fri 6:00 - 11:00 (GMT)
+49 (0) 69 9579 7960 (DE) Mon-Fri 6:00 - 11:00
+81 03 4455 7823 (日本) 月-金 9:00 - 17:00
+86 400 0550 036 (中国) 周一至周五 9:00 - 17:30
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