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Replace the Side Brushes
The side brushes may become bent or damaged after being used for a period of time.
Follow the instructions below to replace them.
Use a Phillips screwdriver to unscrew the screws on the side brushes.
Pull off the old side brushes and snap the new ones into place.
Screw down the screws to fasten the side brushes.
Troubleshooting
Problems
Solutions
RoboVac cannot be
activated.
• Make sure the main power switch is in the ON position.
• Make sure the battery is fully charged.
• Replace the batteries (2 AAA) in the remote control.
• Make sure the remote control is within range (less than
10 ft/3 m from RoboVac).
• If you still have trouble, turn off the main power switch and then
turn it back on.
The remote control
does not work.
• Replace the batteries in the remote control.
• Make sure RoboVac is turned on and fully charged.
• If RoboVac works properly but does not respond to the remote
control’s commands, it may be because the remote control has
not been paired with RoboVac.
In this case, do not dock RoboVac to the Charging Base. Turn off
the main power switch and then:
(1) press and hold on the remote control for 3 seconds.
(2) turn on the main power switch.
You will hear three beeps after successful pairing.
RoboVac stops
working suddenly.
• Check if RoboVac is trapped or stuck on an obstacle.
• Check if the power level is too low.
• If you still have trouble, turn off the main power switch, wait for
2 seconds, and then turn it back on.
You cannot schedule
cleanings.
• You can set the time and scheduled cleaning time via the
EufyHome app.
• Make sure the scheduled time has been set correctly.
• Check if RoboVac’s power is too low to start cleaning.
Suction power is weak.
• Check if any obstructions are blocking the suction inlet.
• Empty the dust collector.
• Clean the filters with a vacuum cleaner or a cleaning brush.
RoboVac cannot be
charged.
• Check if the Charging Base is plugged into the outlet.
• Dust off the charging contact pins with a dry cloth.
RoboVac cannot
return to the
Charging Base.
• Remove objects within 3 ft/1 m of the left and right side and
within 6 ft/2 m of the front of the Charging Base.
• When RoboVac is in the vicinity of the Charging Base, it will
return more quickly. However, if the Charging Base is located
far away, RoboVac will need more time to return. Please be
patient as it works its way back.
• Clean the charging contact pins.
The rolling brush
does not rotate.
• Clean the rolling brush.
• Check if the rolling brush has been installed properly.