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ETAS Troubleshooting Problems
ES523.1 - User Guide 32
7 Troubleshooting Problems
This chapter gives some information of what you can do when problems arise
with the ES523.1 and problems that are not specific to an individual software or
hardware product.
7.1 Error LEDs
Please observe the LED which provides information on the functions of the
interface and the ES523.1 (see the chapter “LEDs” on page
17) to be able to
judge the operational state of the ES523.1 as well as troubleshooting mea -
sures.
7.2 Troubleshooting ES523.1 Problems
The following table lists some of the possible problems with a remedy.
If you have any further questions, please contact our Customer Support (see
chapter 11 on
page 64).
Problem Diagnostic Questions Possible Solutions
The ES523.1 is not
found with "Search
for Hardware" in
INCA.
Did you install the
INCA version
required?
Check that the INCA software
installed on your PC corresponds
to the requirements listed in sec -
tion 8.9.2 on page 45.
Did you install the
INCA ES5xx Add-On
version required?
Check that the INCA ES5xx Add-
On installed on your PC corre -
sponds to the requirements listed
in section 8.9.2 on page 45.
Did you configure the
network card cor -
rectly?
INCA, Config Tool and HSP opera -
tion:
Check that your network card has
been configured in accordance
with section 8.9.1 on page 44.
Is the hardware on the
PC connected?
Check that the connection is
undamaged.