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6.
Miscellaneous
– This warranty does not extend to any
incidental or consequential costs or damages to the purchaser. This
warranty gives you specific legal rights. You may also have other rights
which vary from country to country.
Instructions for Obtaining Repair Service
1.
Complete the Return Authorization Request Form – available
online at estelon.com/support.
2.
Upon clicking the ‘Submit’ button on the Return
Authorization Form, the ESTELON factory will review it for
completeness and return an e-mail to you with an RA number when
required (please allow 2-5 days for a return e-mail).
3.
Crate and/or package the product in its ORIGINAL FLIGHT
CASE CONTAINERS ONLY
, according to the instructions included in
the return e-mail, and ship the product to the shipping address
included in the e-mail. The owner is responsible for paying the shipping
and insurance charges (Alfred & Partners OÜ will cover return shipping
and insurance charges on warranty repairs).
4.
In the case of non-warranty repairs
, Alfred & Partners OÜ will
physically inspect the product and contact the customer for repair
approval. Upon approval and completion of the repair, the product
owner will be informed of the final charges (including return shipping).
Payment may be made by bank/wire transfer prior to the final
shipment). Payments not received within 30 days of initial contact may
incur storage fees.
We strongly recommend that all product repairs should be
conducted through the ESTELON factory or an authorized ESTELON
repair facility. ESTELON products are designed and manufactured to
the highest tolerances with numerous hand-picked components; for
this reason, we HIGHLY RECOMMEND that components not be
