13
Slow baking or roasting
■
Was the oven preheated?
Wait for oven to preheat before placing food in oven.
■
Is there proper air circulation around bakeware?
See “Positioning Racks and Bakeware” section.
■
Is the proper length of time being used?
Increase baking or roasting time.
■
Is the proper temperature set?
Increase temperature 25°F (15°C).
■
Has the oven door been opened while cooking?
Peeking into the oven while cooking releases oven heat and
can result in longer cooking times.
Broiler burner fails to light
■
Is the ignition system broken?
Contact a designated service technician to replace it.
■
Is the oven pilot light lit?
See “Pilot Lights” section.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory-authorized replacement parts. These
replacement parts will fit right and work right because they are
made with the same precision used to build every new appliance.
To locate factory-authorized replacement parts in your area, call
our Customer eXperience Center or your nearest designated
service center.
Call the Customer eXperience Center toll free:
1-800-253-1301.
Our consultants provide assistance with:
■
Features and specifications on our full line of appliances.
■
Installation information.
■
Use and maintenance procedures.
■
Accessory and repair parts sales.
■
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■
Referrals to local dealers, repair parts distributors, and
service companies. Our service technicians are trained to
fulfill the product warranty and provide after-warranty service,
anywhere in the United States.
To locate the authorized service company in your area, you
can also look in your telephone directory Yellow Pages.
For further assistance
If you need further assistance, you can write with any questions
or concerns at:
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
