
Problem
Cause
Solution
The device does not switch
ON
AC/DC adaptor is not plugged
in
Connect the AC/DC plug adaptor to a power
outlet with suitable power supply
The device is not connected to
the AC/DC adaptor
Connect the jack of the AC/DC adaptor into the
socket on the device
The tablet does not switch ON
Tablet batteries are not
charged
Connect the tablet's charger and its micro USB
cable to a power outlet with suitable power
supply
Unable to log in on the initial
screen of the tablet
No internet connection
If:
•
the tablet is connected to a Wifi
network, ensure that the network
name and password are correct
•
the tablet is equipped with a SIM card,
verify the remaining credit
Incorrect username and/or
password
Ensure that the username and password are
correct. If they have been forgotten, go to the
Essilor website and follow the password
recovery procedures
The device does not respond
to commands sent via tablet
Wifi connection between tablet
and the device failed
Connect the product to the Wifi network via
tablet
The tablet is too far away
from the device
Move the tablet closer to the device
The device's optical head
continues to rotate without
getting close to the patient
The device is unable to
identify the patient's pupil
Remove the lens cover, if any
Ensure the correct positioning of the patient's
forehead and cheekbones on the appropriate
rests
Ask the patient to keep the eye wide open
during the exam
The environment is too bright; turn OFF the
lights in the room or reduce their brightness
The optical head slowly
approaches the patient, then
stops and turns back
The patient is blinking too
frequently
Ask the patient to keep the eye wide open
during the exam
The optical head quickly
approaches the patient, then
stops and turns back
This behavior is normal if it
only occurs once or twice;
otherwise it is possible that
the patient has moved
Ask the patient to remain still for the duration
of the exam
Retina800 - Fundus camera > V2 - 06-2019
106
U
SER
MANUAL
> VIII. T
ROUBLESHOOTING
Содержание Retina 800
Страница 1: ...User manual...
Страница 4: ...I INTRODUCTION...
Страница 6: ...II SAFETY...
Страница 14: ...III SUPPLY PACKAGE...
Страница 18: ...IV INSTALLATION OF THE DEVICE...
Страница 30: ...V USE OF THE DEVICE...
Страница 58: ...VI SETTINGS...
Страница 101: ...VII MAINTENANCE...
Страница 103: ...VIII TROUBLESHOOTING...
Страница 106: ...IX ASSISTANCE NOTIFICATION ALERT AND LABEL...
Страница 108: ...X GUIDANCE AND MANUFACTURER S DECLARATION...
Страница 112: ...XI QR CODE...