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Contents

Administrator programming: An introduction ...............A.1

Function 1: System parameters.........................................B.1

Function 13: Administrator password..................................... B.1

Function 14: System clock ..................................................... B.1

Function 16: System feature parameters ............................... B.3

Function 17: System speed-dial............................................. B.4

Function 3: Extension programming................................C.1

Function 30: Station move ..................................................... C.1

Function 32: Extension feature authorization ......................... C.2

Function 37: RFID programming............................................ C.6

Function 5: Voice mail programming...............................D.1

Function 53: Guest/info mailboxes ......................................... D.1

Function 54: Group mailboxes and the broadcast mailbox..... D.2

Function 55: Message notification.......................................... D.3

Function 56: Cascade notification mailboxes ......................... D.4

Function 57: Q & A mailboxes................................................ D.5

Function 6: Recording......................................................... E.1

Function 61: Re-record main greeting .................................... E.1

Function 62: Record directory names..................................... E.2

Function 63: Message-on-hold (MOH) programming..............E.3

Function 7: Reports...............................................................F.1

Report printing........................................................................ F.1

Reporting functions ................................................................ F.1

Feature description: SMDR ................................................G.1

Tabular SMDR format ........................................................... G.1

CSV SMDR format................................................................ G.2

Extended SMDR format ........................................................ G.3

Reporting conventions and rules ........................................... G.4

SMDR format when using account codes.............................. G.5

Index

Note:

Remember to tell your users about

www.esi-estech.com/users

— ESI’s

User’s Guide

on the Web.

Содержание ESI-50L

Страница 1: ... are registered trademarks of Microsoft Corporation Panasonic and DBS are registered trademarks of Matsushita Electric Corporation of America Information contained herein is subject to change without notice Certain features described herein may not be available at initial release ESI products are protected by various U S Patents granted and pending Visit ESI on the Web at www esi estech com ...

Страница 2: ...ion 54 Group mailboxes and the broadcast mailbox D 2 Function 55 Message notification D 3 Function 56 Cascade notification mailboxes D 4 Function 57 Q A mailboxes D 5 Function 6 Recording E 1 Function 61 Re record main greeting E 1 Function 62 Record directory names E 2 Function 63 Message on hold MOH programming E 3 Function 7 Reports F 1 Report printing F 1 Reporting functions F 1 Feature descri...

Страница 3: ...sive help ESI s Verbal User Guide uses spoken and displayed help prompts to help everyone from the Installer through the Administrator down to the least experienced end user Easily accessible with one press of the PROG HELP key 2 One can also visit www esi estech com users for comprehensive help Enhanced Caller ID Allows one touch automatic message return 3 The ESI 50L passes Caller ID data to bot...

Страница 4: ...may build the system to its maximum for call handling without having to balance voice mail needs versus call handling needs Highest grade voice quality 64 kilobit second sampling for voice mail and other storage of voice messages Quick Groups Makes it easy to leave voice mail messages for several users 2 Quick Move Records a conversation into another user s mailbox Virtual Mailbox Key allows easy ...

Страница 5: ... If installing ESI Presence Management on this system refer to the ESI Presence Management Installation Manual ESI 0450 0792 for important information before you program the system Entering programming mode 1 Press PROG HELP at any digital station The normal station programming menu prompts will begin to play 2 Press HOLD The enter password prompt will play 3 Enter the Administrator password 2 The...

Страница 6: ...keys During programming the first line of the display will show the current item being programmed and the second line will be the entry line You can enter values as directed by the combination of the voice prompts and display To enter multiple values such as a list of extension numbers separate each value by to exit the list enter To Press What this does Enter Confirms new or existing entry and ad...

Страница 7: ...oll key Adds a space 5 J K L 5 Enter 6 M N O 6 Ends the name Example To enter a B press 2 twice the possible options to scroll through are A B C and 2 When B is displayed press to confirm the cursor will move to the next character to be entered To complete the name press Selectable numbering plan The ESI 50L s selectable numbering plan offers three preconfigured three digit plans When an extension...

Страница 8: ...00 From To Used for From To Used for From To Used for 100 139 Extensions 200 239 Extensions 300 339 Extensions 280 289 Departments 380 389 Departments 470 479 Departments 300 489 Guest info mboxes 100 199 Guest info mboxes 100 289 Guest info mboxes 400 489 Guest info mboxes Common to all ESI 50L numbering plan selections From To Used for From To Used for 0 Operator 71 76 CO line grps 490 499 Q A m...

Страница 9: ... 5 6 or the new password to enter remote programming mode 2 You ll hear prompts that will allow you to change the answer mode day night day2 night2 holiday or auto and or to re record the holiday greeting and the main greeting ID 1 Follow the prompts to perform the desired operation Note To access these options for branch IDs 1 8 you must call in on the phone number of the tenant that uses those b...

Страница 10: ... and operate within it as if he were the user From the user s station enter the Administrator password when the system prompts for the user password Example From station 105 entering 7 8 9 or 4 5 6 instead of the user password 1 0 5 will enter the station s user programming Default passwords shown for this example Function 14 System clock Function 141 Set time date 1 Enter a new time in a twelve h...

Страница 11: ...time clock to adjust itself automatically for Daylight Saving Time DST Select AUTO or DISABLE for DST by pressing a scroll key either or Choosing DISABLE is best for those areas that don t observe DST Default Disabled Note If this function is enabled and it causes an automatic time change the system won t update the real time clock from Caller ID messages Function 1421 above for 25 hours before an...

Страница 12: ...nds free mode If enabled the group listen feature is available system wide If disabled it is no longer available Default Disabled Field 2 Privacy release enable disable With this feature enabled if a station user presses a CO line key that is in use lit red the user will be immediately conferenced with the call in progress on that line With this feature disabled pressing an in use CO line key has ...

Страница 13: ...or digit entered in error Here s an example 1 Speed dial 2 Name 3 Number 601 AUTO RENTL 915552221212 The number dialed in Step 3 can be up to 30 digits long including special characters Code What it produces DTMF tone DTMF tone F Flash hook P 2 second pause Use the scroll key to enter special characters use the scroll key to backspace Press to confirm the inserted character and continue Press to c...

Страница 14: ... assignments including of the Operator to extension 0 from Functions 31 and 32 Mailbox information personal greeting notification schedules Programmable feature keys Personal Dex Function 30 has the following limitations Mailboxes cannot be exchanged Instead your Installer must perform flexible number assignment Both extensions must be of the same type i e analog to analog digital to digital as sh...

Страница 15: ... extension number to program 2 Extension name Name the extension if not previously named by your Installer For each of the following features press a scroll key or to select YES or NO 3 Call waiting Allows the user to turn call waiting on or off for his station 1 4 Do not disturb Allows the user to activate DND from his station 5 Auto attendant block Blocks calls from being transferred to the stat...

Страница 16: ... Allows the station user to use the call forwarding off premises and off premises reach me features See the User s Guide for more information about these features Default Enabled Note After the system dials the external forwarding number it will play a prompt saying You are receiving a forwarded call Press any key to accept This prompt will play continuously for 30 seconds If the forwarded call is...

Страница 17: ...35 This field is not available for an extension using an ESI Cordless Handset Example Here is a portion of a completed programming worksheet for extension feature authorization Note that Extension 100 cannot record calls but can make toll calls except those listed in the deny table and can access the system speed dial numbers By comparison extension 102 cannot make general toll calls but also can ...

Страница 18: ...fer to the VIP Setup and User s Guide ESI 0450 0513 3 VIP Scroll to enable YES or disable NO the extension to use VIP VIP Professional or VIP PC Attendant Console 4 Type Scroll to select which type of VIP application the extension can use Choices VIP regular VIP PRO VIP Professional and ATTEND VIP PC Attendant Console 5 Auto record Scroll to enable YES or disable NO the extension for auto record T...

Страница 19: ...n days a week Note Access schedules don t take effect until the current time has passed the next schedule time For example if you program a schedule time to deny access Wednesdays at 5 30 PM but it s already 5 45 PM on Wednesday when this programming occurs the change won t take effect until the following Wednesday 1 Using the scroll keys select the access schedule to be programmed Press to confir...

Страница 20: ... 900 AM If you haven t yet assigned a deny time next step for this schedule the display will show something like ACC SCHED1 MON NO DENY TIME 6 Now enter the deny time the time when an electronic key user begins to be denied door lock control in 12 hour format To delete an entry press HOLD Press to confirm when done ACC SCHED1 MON DENY 700 7 Select AM or PM by pressing a scroll key Press to confirm...

Страница 21: ...appear on the display Therefore you must either delete one or more unassigned tag numbers or purchase additional licenses to add new tag numbers For the system s total number of RFID licenses consult your ESI Reseller 2 Enter the extension or mailbox number to which you wish to assign the tag number If no extension or mailbox is to be assigned this tag number press 0 To delete an entry press HOLD ...

Страница 22: ...able playing of the prompt Default YES a prompt will play EPM RFID READER PROMPTS YES When this function is set to NO no prompts will play through the ESI Presence Management RFID Reader When EPM RFID Reader prompts is set to YES prompts will play as shown below These prompts can t be customized When the RFID Reader displays It plays this prompt WELCOME Welcome GOODBYE Goodbye ACCESS DENIED Invali...

Страница 23: ...RFID Reader parameters This function is used to adjust the doorphone speaker volume of each RFID Reader 1 Enter the extension number of the RFID Reader EPM READER SET EXT 2 Select the volume level by using the scroll keys X211 FRONT DOOR VOLUME 6 Range 1 8 with 8 as the highest Default 4 ...

Страница 24: ... info mailbox 2 Enter the mailbox number and select Guest or Info by pressing a scroll or key Guest mailboxes are designed to be used by personnel such as in outside sales or manufacturing who don t have an extension assigned to them Notes A guest mailbox can be handled like a regular extension i e listed in the directory assigned a station key etc and is password protected by default Guest mailbo...

Страница 25: ...ts Anyone who knows the password can leave messages for all users listed as members of that group and who have recorded a personal greeting If no member has a personal greeting recorded the group mailbox won t save any messages The Administrator or group mailbox owner s may set or change the list of group mailbox members To record a greeting press PROG HELP and the mailbox number then press to con...

Страница 26: ...week Function 551 Station delivery options Programming of the station options as shown below can be performed by the Installer or Administrator In addition the user can change his her phone number and pager number but not phone or pager delay time The phone number s maximum length is 24 digits 1 Number 2 Delay 3 Attempts 4 Interval 5 Quiet on 6 Quiet off 1 Phone 2145556789 30 6 60 10 30PM 7 15AM 2...

Страница 27: ...lbox number The maximum recording length is controlled by Function 51 the default is 10 minutes Cascade mailbox options The user can program up to three external numbers of up to 24 digits each to be called or paged whenever the mailbox takes a new or urgent message The system will dial the first number for the number of times listed then dial the second paging number for the number of times liste...

Страница 28: ...pressing of 1 e g Record your name at the tone and press 1 when finished Record your address at the tone and press 1 when finished If the caller fails to respond to two questions in a row the system disconnects the call Important This programming creates or deletes Q A mailboxes but these mailboxes are turned on only when the mailbox owner has recorded questions Similarly deleting all questions tu...

Страница 29: ... to the caller if in a directory branch the first letter he she selected has no names associated with it or if he she has listened to all of the names played and has made no selection After playing the prompt the ESI system forwards the call to the extension branch or mailbox as programmed in call forward no response Default No names matched one moment please End of message 537 Plays after a calle...

Страница 30: ...y selecting his her namefrom a directory The alpha directory has two prompts the first instructs the caller to enter the first three letters of the individual s first or last name the second instructs the caller to press when he she hears the desired individual s name The system then plays the matched names to the caller in alphabetical order according to the extension names programmed by your Ins...

Страница 31: ...message on hold 600 Customer recorded message on hold 601 Customer recorded message on hold 602 Customer recorded message on hold Dialing off hold doesn t work can still dial off greetings and announcements Default 592 generic message on hold Function 632 MOH recording 1 Connect the message music source to the MOH port on the side of the cabinet Note The connector is monophonic only if you use a s...

Страница 32: ...l audio source such as a radio is used for MOH adjust the volume at the source To turn live MOH volume completely off turn off volume at the source To turn recorded MOH volume completely off select in Function 631 one of the prompts in the range of 594 598 but make sure it s blank These prompts are blank by default if you have recorded some audio on all of them just select one and record a few sec...

Страница 33: ...des statistics indicating the message activity in each mailbox since the data was last cleared Function 75 System speed dial list Lists the current system speed dial numbers Distribute a copy to those who are authorized to use them Function 72 ESI Presence Management access door report The ESI Presence Management access door report is available to the Installer and System Administrator and is base...

Страница 34: ... PM for the end time and press ENTER AM OR PM 7 The eight digit end date for this report is composed of two digits for the month two digits for the day and four digits for the year The end date should be no earlier than the start date Enter the end date in MMDDYYYY format and press ENTER END DATE 8 To print the report press 1 and then PRESS 1 TO PRINT REPORT Here s an example of an access door rep...

Страница 35: ... DD HH MM SS HH MM SS NNNN XXXXXXXXXXXXXXXXXXXXXXXXXXX AAAAAAAAAA EE RR LLL Three digit dial plan 1 2 3 4 5 6 7 8 12345678901234567890123456789012345678901234567890123456789012345678901234567890 T MM DD HH MM SS HH MM SS NNN XXXXXXXXXXXXXXXXXXXXXXXXXXX AAAAAAAAAA EE RR LL The columns are Call type Outbound O inbound I or transferred T at column 1 Date MM DD Begins at column 3 Start time HH MM SS B...

Страница 36: ...aracters zero filled Start time HHMMSS Six characters zero filled 24 hour clock Duration HHMMSS Six characters zero filled Extension number NNN Four characters space filled right justified Digits dialed Caller ID XXXXXXXX XXX Up to 28 characters null filled Caller ID name CCCCCCCCC CCC Up to 24 characters null filled Esi Link home location number EE 1 Two characters two digit suffix Esi Link remot...

Страница 37: ...d until the call was retrieved from hold or the transfer was completed or the call was released disconnected Extension number NNNN Begins at column 26 Includes the number of the resource that answered or originated the trunk call Trunk numbers are prefixed with T trunk to trunk calls only If an incoming call isn t answered and subsequently disconnects this field will be blank CO trunk number VTTT ...

Страница 38: ...a call on hold Transfers a call A single CO call could be included in multiple records if it is transferred from station to station Periods when calls are placed on hold or attempts at supervised transfers are unsuccessful are included in the station s record Periods when calls are on hold in the auto attendant leaving retrieving voice mail or in an ACD queue are not included in call records A new...

Страница 39: ...0 00 56 22 104 2145552324 AAA FINANCIAL 1234500050 EE RR 07 A user should be able to tell from this SMDR report that the following charges should apply Account 1234500001 for a 10 minute 15 second call between 9 22 45 and 9 33 00 Account 1234500010 for a 27 minute call between 9 33 00 and 10 00 00 Account 1234500050 for a 56 minute 22 second call between 10 00 00 and 10 56 22 There s no indication...

Страница 40: ...taller and Administrator B 1 Personal Call Routing C 8 Programming Accessing user station programming B 1 Entering programming mode A 3 Keys A 4 Selectable numbering plan A 5 Prompts re recording E 1 Recording C 2 E 1 E 4 MOH programming E 2 E 4 Recording directory names E 2 Re recording system prompts E 1 Tone B 3 Reports F 1 G 5 G 1 ACD department detail report F 1 F 2 ESI Presence Management ac...

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