Escient FireBall SE-80, Руководство для стартапов

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FireBall SE Advanced Users Guide WD049-1-1
9/23/2005
Page 45 of 46
6640 Intech Blvd. Suite 250 Indianapolis, IN 46278 317.616.6789 phone 317.616.6790 fax www.escient.com
Troubleshooting
Network Problems
If you experience problems registering a FireBall or connecting to the Internet to lookup disc
information, try these possible fixes before calling Escient Tech Support:
x Make sure that your FireBall is properly connected to your home network and that all
cables are in working order.
x
FireBall communicates using TCP/IP and UDP over Ethernet networks using ports 80,
443, and 1755. If you have a router installed on your network, make sure that these
ports are open for TCP and UDP.
x
If Dynamic TCP/IP addressing fails, check your router to make sure that it is configured
to assign dynamic IP addresses via DHCP and try rebooting your router.
x
If DHCP addressing still isn’t working, try using static IP addresses. The Internet
Assigned Numbers Authority (IANA) has reserved the following three blocks of the IP
address space for private networks: 10.0.0.0 - 10.255.255.255, 172.16.0.0 -
172.31.255.255, and 192.168.0.0 - 192.168.255.255. Note that the first block is nothing
but a single class A network number, while the second block is a set of 16 contiguous
class B network numbers, and the third block is a set of 255 contiguous class C network
numbers. The complete RFC 1918 can be found via FTP on
http://nic.ddn.mil
x
Crestron, AMX, or other third party controllers capable of controlling the FireBall over
Ethernet use port 251. Make sure your router has port 251 open if you plan on using
two-way control over Ethernet.
Software Update Problems
Manual Software Update Checks
Software Updates are automatically checked once a week starting on the day of the week your
FireBall was first registered. You can manually check for a software update by accessing the
Software Update menu found under the Setup/Utilities Menu.
Recording Problems
Audio vs. Data CDs
FireBall requires Royalty paid blank media when recording audio CDs. Blank CDs marked with
“Data” can not be used when creating Red Book audio CDs. You must purchase and use blank
media marked as “Audio” or Music” CDs.
Repeated Lockup or Crash Problems
Obtaining FireBall Core and Log files.
If you are experiencing difficulties with your FireBall, you may be instructed by a Technical
Support engineer to retrieve and email the FireBall “Core” and “Log” files to Escient.
Follow these steps to retrieve the core and log files from your FireBall: