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1.4 Frequently asked Questions

1.4.1 How do I configure the router to use my SIM?

Section

3.5.4

of this manual details how to configure a cellular connection with your SIM.

Complete the following steps:

Up to three SIMs can be set up simultaneously.

1.  Ensure the router is powered off
2.  Insert your SIM card(s) noting which SIM is in which SIM slot
3.  Power the router on
4.  Using the GUI navigate to Basic Settings > Mobile Network > Connection
5.  Enable the mobile connection
6.  If required enable the diversity antenna
7.  Unless you are planning to configure multiple WAN connections ie Ethernet, Metric can be left

at default

8. For each SIM card, add and complete a cellular profile table row, ensuring the SIM slot noted

earlier is selected, and the relevant APN, username and password are set according to the
requirements of the cellular provider

9. Press Save

It is advisable to check the configuration of the Health Monitor (see

3.8.1

) to avoid the Health Monitor

failing its ping test following configuration changes.

1.4.2 How do I manually swap between two SIMs?

Section

3.5.4

of this manual details how to manually manage your cellular connections.

1.  Using the GUI navigate to Basic Settings > Mobile Network > Connection
2.  Use the Active column to select the desired SIM profile
3.  Press Save

1.4.3 How do I set up the Health Monitor to monitor my cellular

connection?

Section

3.8.1

of this manual details how to configure the Health Monitor application.

1. Using the GUI navigate to Diagnostics & Maintenance > Health Monitor > General Settings
2. Using section

3.8.1.1

as a guide complete the form

3.  Press Save
4.  Navigate to Diagnostics & Maintenance > Health Monitor > Settings for each WAN interface
5.  Ensure that the Health monitoring switch is enabled
6.  Press Save

The ping address must be accessible via the monitored cellular path. The standard Eseye
configuration pings a server within the Eseye private network, this cannot be used if using another
providers SIM card connectivity.

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Содержание Dataflex HERA 600 Series

Страница 1: ...HERA 600 Series User Guide Document Reference 8193 February 2017 Version 2 ...

Страница 2: ...Net and Eseye Logos are registered trademarks of Eseye Ltd Eseye 2017 Limited All Rights Reserved enquiries eseye com eseye com Version Number Date Author Changes 1 Apr 2015 Bettina Rubek Slater 2 Feb 2017 Sam Smith Updated branding Updated to GUI release 1 0 1GA Updated from Hera 600 601 to Hera 604 ...

Страница 3: ...and Wi Fi router products and of the requirements for their specific application This document is a companion to the Quick Start guide which came with your product and describes its features Specifically it will provide you with more information on how to configure your Hera600 Series device to work with your existing network infrastructure Eseye Dataflex Hera600 Series products are available in a...

Страница 4: ...tor my cellular connection 6 2 Interfaces 7 2 1 Wired Interfaces 7 2 2 Wireless Interfaces 7 2 2 1 Hera 604 Wireless Interfaces 7 2 3 Mobile Interfaces 7 2 4 Physical Ports Connections 7 2 4 1 Power Connector 8 2 4 2 Cellular SIM card slots 8 2 4 3 Service connection 8 2 4 4 Data Connections 9 2 4 5 Wi FI Connection 9 2 4 6 HERA604 LTE Models EU ROW 9 2 4 7 HERA604 LTE Models USA 9 2 5 Other Inter...

Страница 5: ...ghts Reserved enquiries eseye com eseye com 3 5 2 Local Area Network LAN 21 3 5 3 Wireless Network 23 3 5 4 Mobile Network 25 3 5 5 Ethernet WAN 28 3 5 6 IP Forwarding 29 3 5 7 Firewall 31 3 6 Advanced Settings 32 3 7 Hosted Applications 32 3 8 Diagnostics Maintenance 32 3 8 1 Health Monitor 33 3 8 2 File Management 36 3 8 3 User Management 38 3 8 4 Restart 38 4 Technical Support 40 ...

Страница 6: ...pon location 3 RJ45 Ethernet cable 4 GSM antennae sizes are dependent upon specification at purchase 5 Wi Fi Antennae Wi Fi units only 6 SIM slot cover 7 Quick start guide The package can be modified upon customer request 1 2 What you need to configure your Hera600 Series router All Hera600 Series routers are shipped preconfigured unless requested otherwise by the customer However should you wish ...

Страница 7: ...assword are set according to the requirements of the cellular provider 9 Press Save It is advisable to check the configuration of the Health Monitor see 3 8 1 to avoid the Health Monitor failing its ping test following configuration changes 1 4 2 How do I manually swap between two SIMs Section 3 5 4 of this manual details how to manually manage your cellular connections 1 Using the GUI navigate to...

Страница 8: ...bre etc Some Hera600 Series products may support serial connections for connection to industrial equipment and legacy devices Further use cases and how to implement this function are found in other documents 2 2 Wireless Interfaces Hera600 Series products can be specified with a Wireless LAN WLAN capability to allow computers and telemetry devices to be wirelessly connected The wireless capability...

Страница 9: ...nternal MFF AnyNet CHIP SIM SIM Slot 1 this fits a 2FF plastic SIM SIM Slot 2 this fits a 2FF plastic SIM 2 4 3 Service connection On all router products there is a FCC 68 8p8c socket V 28 used for service and diagnostics The connector is specific to the product and it can be obtained from your supplier It is recommended that only an approved connector adapter is used The Serial Console port suppo...

Страница 10: ...alled on each computer 2 4 6 HERA604 LTE Models EU ROW LTE 800 B20 900 B8 1800 B3 2100 B1 2600 B7 Up to 100 Mbps Down Up to 50 Mbps Up UMTS HSPA 850 B5 900 B8 1900 B2 2100 B1 Up to 42 Mbps Down Up to 5 72 Mbps Up GSM GPRS EDGE 850 900 1800 1900 Up to 236 Kbps 2 4 7 HERA604 LTE Models USA LTE 700 B13 700 B17 AWS 850 B5 900 B8 1900 B2 2100 B1 Up to 100 Mbps Down Up to 50 Mbps Up UMTS HSPA AWS B4 850...

Страница 11: ...ions and connections on the router 3 4 Basic Settings contains links to configure a router and its basic settings 3 5 Advanced Settings contains access to the configuration files 3 6 Hosted Applications contains configuration for any additional apps 3 7 Diagnostics Maintenance contains links to the Health Monitor and file and user management 3 8 The homepage displays following read only informatio...

Страница 12: ... click Reset if you have made unsaved changes and wish to revert to the last saved version Help displayed on all pages click Help to show possible actions on the page and relevant definitions The following button may appear on some pages Refresh displayed on all pages click refresh to get the information displayed updated from the Hera Input areas can turn different colours Blue this input has bee...

Страница 13: ...rent firmware Kernel Version displays the Eseye code for the current kernel Local time the time at the device Uptime the amount of time elapsed since the router was last powered on Load average 0 1 o during the past minute this displays how busy the CPU was in the last minute o during the past five minutes this displays how busy the CPU was in the last five minutes o during the past 15 minutes thi...

Страница 14: ...rved enquiries eseye com eseye com 3 3 2 Local Area Network LAN This page displays the following read only information LAN IP address IPv4 address configuration is supported at 3 5 2 2 Netmask IPv4 netmask Address assignment this displays how the address was assigned static denotes manual configuration and DHCP denotes automatic configuration from a DHCP server on the LAN editable at 3 5 2 2 ...

Страница 15: ...P SIM 1 or SIM 2 IMSI of active SIM the International Mobile Subscriber Identity and includes identifiers for the country and network currently used by the router it is a 14 or 15 digit string ICCID of active SIM the Integrated Circuit Card Identifier a unique code for the SIM card it is a string of about 20 digits Mobile network provider the network currently being used by the router Mobile netwo...

Страница 16: ... 2017 Limited All Rights Reserved enquiries eseye com eseye com 3 3 4 Connected Devices This page displays the following read only information IP address this is the IPv4 address of the router on the mobile network MAC address this is the Media Access Control address of the connection Device this is the internal device name through which the connection is provided ...

Страница 17: ...seye com eseye com 3 4 Setup Wizards This page displays links to pages for the following sections Network Connection 3 4 1 3 4 1 Network Connection For simple step by step instructions for configuring the network types listed below follow the on screen wizard Cellular connection Ethernet connection Cellular connection protected by an Ethernet connection Ethernet connection protected by a cellular ...

Страница 18: ...of Eseye Ltd Eseye 2017 Limited All Rights Reserved enquiries eseye com eseye com 3 5 Basic Settings This provides manual configuration options for commonly used settings The page displays links to pages for the following sections Router 3 5 1 Local Area Network 3 5 2 Wireless Network 3 5 3 Mobile Network 3 5 4 IP Forwarding 3 5 5 Firewall 3 5 6 ...

Страница 19: ...uter Firmware version displays the Eseye code for the current firmware Kernel Version displays the Eseye code for the current kernel Local time time at the device Uptime amount of time elapsed since the router was last powered on Load average 0 1 o during the past minute displays how busy the CPU was in the last minute o during the past five minutes displays how busy the CPU was in the last five m...

Страница 20: ... 2 Name and Location This page displays the following editable and read only information Site name text box use for easy identification of the router Site location text box use for easy identification of the router GPS switch enabled or disabled GPS location read only if fitted and enabled will display Latitude and Longitude Configuration description text box use for easy identification of the con...

Страница 21: ... 44 1483 802501 1 512 813 0599 27 87 551 8200 33 9 87 67 53 36 61 8 9551 5200 Eseye AnyNet and Eseye Logos are registered trademarks of Eseye Ltd Eseye 2017 Limited All Rights Reserved enquiries eseye com eseye com ...

Страница 22: ...read only This page displays the following read only information Address assignment displays how the address was assigned static denotes manual configuration and DHCP denotes automatic configuration from a DHCP server on the LAN LAN IP address IPv4 address configuration is supported at 3 5 2 2 Netmask IPv4 netmask 3 5 2 2 LAN IP address This page displays the following editable information Address...

Страница 23: ...sign After editing click Save 3 5 2 4 DHCP Fixed Hosts This page displays the following editable and read only information about every address saved for a specific device when using the DHCP server Name read only use for easy identification of the connection IP address text box the IPv4 address to be assigned to device with the specified MAC address MAC address text box the MAC address of the devi...

Страница 24: ...s Hostname this is the friendly name of the device IP Address this is the IPv4 Address assigned to the device MAC Address this is the MAC address of the device Expires this is how long the address remains assigned to the device before it is released for use by another device an extension to the address lease may be requested prior to expiry This will not list devices which use static addresses to ...

Страница 25: ...o After editing click Save 3 5 3 2 Access Points This page displays the following editable and read only information Name read only this is used for easy identification of the access point Status switch enabled or disabled Network name SSID text box this is the Wi Fi network name that other devices connect to SSID visibility switch broadcast or hidden Security dropdown menu options are none WEP op...

Страница 26: ... 4 1 Connection 3 5 4 2 3 5 4 1 Status This page displays the following read only information Mobile connection enabled or disabled IMEI this is the International Mobile Equipment Identity of the router it is a 15 or 17 digit string Active SIM this displays which SIM card slot is active CHIP SIM 1 or SIM 2 IMSI of active SIM this is the International Mobile Subscriber Identity and includes identif...

Страница 27: ...e for the SIM card used within this profile default is eseye com as this is correct for Eseye SIM cards User name text box this is the username if required for the APN this should be completed with any username when using Eseye SIM cards Password text box this is the password if required for the APN this should be completed with any username when using Eseye SIM cards PIN text box this is the PIN ...

Страница 28: ...501 1 512 813 0599 27 87 551 8200 33 9 87 67 53 36 61 8 9551 5200 Eseye AnyNet and Eseye Logos are registered trademarks of Eseye Ltd Eseye 2017 Limited All Rights Reserved enquiries eseye com eseye com After editing click Save ...

Страница 29: ...n the cellular connection is used to protect an Ethernet WAN connection If LAN port is not set to None and Address assignment is set to DHCP WAN IP address read only this is an automatically configured IPv4 address Net mask read only this is an automatically configured Net mask DNS addresses text box ensure each DNS is a separate line item the IPv4 addresses of the DNS servers provided by this lin...

Страница 30: ...sed for easy identification of the routing rule Destination text box this is the IPv4 address that the route will end Netmask text box this is the netmask that the route will end Interface dropdown menu options are loopback lan or cellpri Gateway text box this is the IPv4 address to which packets in the route will be forwarded Cost text box this defines the preferred route path Remove button use t...

Страница 31: ...ts External port end number blank or in the range 1 to 65535 it must be greater than or equal to the external port start it is the last port in the range of receiving ports Internal port start number blank or in the range 1 to 65535 it is the first port in the range of target ports on the LAN of the device Internal port end number blank or in the range 1 to 65535 it must be greater than or equal t...

Страница 32: ...c is filtered at the WAN interface of the device Source port Start number blank or in the range 1 to 65535 it is the first port in the range of permitted source ports from which traffic is filtered at the WAN interface of the device Source port End number blank or in the range 1 to 65535 it must be greater than or equal to the source port start it is the last port in the range of permitted source ...

Страница 33: ...in letters numbers and underscores After editing click Save 3 6 Advanced Settings The advanced settings tab provides access to the configuration files to understand how to edit these information is found in other documents Many of the standard features use adaptations of openWRT services further advice and guidance may be sourced from https openwrt org These files should be treated with care as ma...

Страница 34: ... for each WAN interface 3 8 1 2 Overrides for each WAN interface 3 8 1 3 3 8 1 1 General Settings This page displays the following editable information Metric shift text box this is the granularity of the adjustment made by the Health Monitor to the route cost when automatically adjusting due to a change in performance of the connection Time in seconds between system polls by the Health Monitor nu...

Страница 35: ... interface is restarted with a new profile number Number of interface tests that receive zero packets before interface is reset number Ping requests Timeout in seconds number Ping requests Number unanswered before failure number DNS requests Timeout in seconds number DNS requests Number unanswered before failure number After editing click Save 3 8 1 2 Settings for Each WAN Interface This page disp...

Страница 36: ...only contain letters numbers and underscores After editing click Save 3 8 1 3 Overrides for Each WAN Interface This page displays the following editable and read only information Interface read only this is the interface to which these overrides apply Number of failed interface tests before interface is restarted number Number of failed interface tests before interface is restarted with a new prof...

Страница 37: ...ted All Rights Reserved enquiries eseye com eseye com 3 8 2 File Management There are three linked pages under the File Management heading Configuration backup 3 8 2 1 Configuration upload 3 8 2 2 Software upload 3 8 2 3 3 8 2 1 Configuration Backup This page displays the following option Backup button press to download a file of the current configuration used by the router ...

Страница 38: ...ries eseye com eseye com 3 8 2 2 Configuration Upload This page displays the following option Upload button press to upload a configuration file to be used by the router browse to the file and click OK 3 8 2 3 Software Upload This page displays the following options Upload button to overwrite existing configuration files Upload keeping existing configuration button to keep existing configuration f...

Страница 39: ...istrator Password This page displays the following editable and read only information Username read only username of the login to the router New password text box must be over four characters in length it is advised that this is changed to a secure unique password at first install Confirm new password text box must be identical to the New password entry 3 8 4 Restart There are two linked pages und...

Страница 40: ...8 9551 5200 Eseye AnyNet and Eseye Logos are registered trademarks of Eseye Ltd Eseye 2017 Limited All Rights Reserved enquiries eseye com eseye com 3 8 4 2 Factory Reset This page displays the following option Reset button press to reset the router to its initial factory settings ...

Страница 41: ...ns below Email support eseye com Telephone Australia 61 8 9551 5200 France 33 9 87 67 53 37 UK 44 1483 802 503 USA 1 484 935 3130 Raise a Ticket https eseye zendesk com hc en us requests new The support team will most likely ask you for the following information Serial number the ESN code on the back of the router Product part number Current configuration If possible please have a saved version of...

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