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300-5577-00 rev. J • 10/16
© 2016 Ergotron, Inc. All rights reserved.
All trademarks are the property of their respective companies. Anthro is a registered trademark and brand of Ergotron Inc.
Anthro-DNA is a trademark of Ergotron Inc.
For local customer care phone numbers visit: http://contact.ergotron.com
For Service visit: www.ergotron.com
For Warranty visit: www.ergotron.com/warranty
T R O U B L E S H O OT I N G G U I D E
Is the table giving you trouble? Try these steps fi rst. Still need help? Contact Anthro at 800.325.3841.
Table won't go up, but it will go down.
Inspect the leg cables, control box cable, and power cable to be sure they are connected properly and not
damaged. Need replacements? Contact Anthro at 800.325.3841.
Lower the table to its lowest position, release the button, the press the DOWN button again for 5 seconds to
home the legs. The table will bump a few times, then rest.
Table won't move at all: no up, no down.
Has the table exceeded its duty cycle, moving more than 6 minutes per hour or 2 minutes continuously? If so,
rest the table for 20 minutes and try again.
Inspect the leg cables, control box cable, and power cable to be sure they are connected properly and not
damaged. Contact Anthro for replacements.
Test the cables:
•
Unplug the Leg Cable that is plugged into Port 1 of the control box.
•
Push the DOWN button for 3 seconds and then the UP button for 3 seconds.
•
Unplug the Power Cord from the Control Box.
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Plug the Leg Cable back into Port 1.
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Plug the Power Cord back into the Control Box.
•
Push the DOWN button and hold until the table reaches its lowest position and stops, then release.
•
Push the DOWN button again and hold for 5 seconds.
•
Push the UP button to verify the that the table goes up.
Desk will only go up a few inches...then stop...then up another few inches...then stop again.
Verify that the load on the table does not exceed its 150 lbs lift capacity.
Cleaning instructions?
Clean the table with a mild detergent and a soft cloth.
