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Appendix G Elite 2 User's Manual
Page G-4
Ergo's World Wide Support Service
With Offices in the USA your warranty automatically extends free of charge to the USA
for the first 12 months. Elsewhere we operate a flexible support service involving an
appropriate combination of extended technical support, DHL airfreight of replacement
equipment, third party repair and as a last resort replacement equipment hire. For clients
with reasonable numbers of our systems in particular overseas offices we also provide
free swap out machines. In practice these approaches combined with our 3.9% failure
rate in the first 12 months including dead on arrival gives you the assurance that you are
supported where ever you are. If you travel extensively and would like a quotation for a
comprehensive cover please contact your sales representative.
G.3 What Is Not Covered?
With Ergo what we don't do for free is also up front. We are not able to offer extended
warranty on batteries as these are a consumable item nor does our warranty extend to
accidental damage, theft, or any consequential damages. Given that a large proportion
of system failures result from software configuration or corruption errors Ergo offers a
chargeable software reconfiguration and data recovery service. For those clients with
adequate backup we charge a fixed £50 plus carriage to reinstall the operating system
and any application software originally purchased from us. Note that for this fixed fee
you will lose all your data and other application software. Beyond this we can offer
alternative bespoke solutions ensuring as far as possible that your machine is returned
with all of its data intact and fully working.
Clients with our 3 year Corporate warranty or clients purchasing any of our fast
response services must appreciate that any repairs are chargeable after the first year.
(This is avoidable with our Extended Warranty Option at £160 for 3 years).