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Elite 2 User's Manual Appendix G
Page G-1
Appendix G - Warranty and Support
Warranty and Support, is for Ergo, a central part of all our notebook sales. Because of
this philosophy we offer, as standard, the most comprehensive warranty package in the
industry.
G.1 Standard Warranty and Support
Ergo’s 12 Month Free Warranty on All Notebooks
Should your machine fail within the first year, we provide a free collect and return
repair service. We also guarantee to either return the computer back to you within 6
working days from the date of collection, or should this not be possible, at your request,
supply you with a free loan computer with our compliments.
Ergo’s Free Lifetime Technical Support Desk
Less than a tenth of our technical support calls result in returned equipment, as the
majority of faults tend to be configuration problems that our Technical Help Desk can
resolve. Contrary to the modern trend, our Help Desk is free and extends for the full life
of the Notebook.
Ergo’s 5 Years Spares Availability Guarantee
We are the first manufacturer to offer, as standard, a 5 year spare parts availability
guarantee. So, if you are like one of our customers and you drop your Notebook out of a
Taxi window we will have the parts to rebuild it from the remains (Yes the Taxi was
moving at the time). To convince you of our commitment, if we are unable to repair
your machine you will be given a free notebook from our current range.