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WARRANTY INFORMATION
FULL ONE-YEAR WARRANTY
Equator Advanced Appliances undertakes to the
consumer-owner to repair or, at Equator Advanced
Appliances’ option, to replace any part of this
product which proves to be defective in
workmanship or material under normal personal,
family or household use, in the U.S.A., for a period
of one year from the date of original purchase.
During this one year, Equator Advanced Appliances
will provide all labor and parts necessary to correct
such defect, free of charge, if the appliance has
been installed and operated in accordance with
Equator Advanced Appliances written instructions
furnished with the appliance. Ready access to the
appliance, for service, is the responsibility of the
consumer-owner.
Geographic Exception:
If the product is installed
at a location more than 50 miles from an urban
area (minimum population 25,000), Equator
Advanced Appliances may, at its option, offer a
2-year parts only Warranty, if a service agent
cannot be found. Responsibility for labor, in such
instances will be that of the consumer-owner.
Equator Advanced Appliances will, however provide
free technical assistance for repairs.
WARRANTY SERVICE
This warranty is given by Equator Advanced
Appliances, Equator Plaza, 2801 W Sam Houston
Pkwy N, Houston, Texas 77043-1611. Service under
this warranty must be obtained by the following
steps, in order:
1. Call an Equator Advanced Appliances Authorized
Service Agent (obtain number of nearest one from
your dealer or telephone directory). Under normal
circumstances, service will be provided during
regular business hours (9:00 a.m. to 5:00 p.m.
weekdays).
2. If service cannot be obtained, call the toll-free
line
800-776-3538
for assistance.
GENERAL
Since it is the responsibility of the consumer-owner
to establish the warranty period by verifying the
original purchase date, Equator Advanced
Appliances recommends that a bill of sale, delivery
slip or some other appropriate payment record be
kept for that purpose. This warranty gives you
specific legal rights, and you may also have other
rights which vary from state to state.
EXCLUSIONS
In no event shall Equator Advanced Appliances be
liable for incidental or consequential damages or for
damages resulting from external causes such as abuse,
misuse, incorrect voltage or acts of God.
This
warranty does not cover service calls which
do not involve defective workmanship or
materials covered by this warranty. Accordingly,
diagnosis and repair costs for a service call
which does not involve defective workmanship
or materials will be the responsibility of the
consumer-owner.
In addition, the following work is not covered under
warranty and does not constitute warranty work:
• Installation - improper hook-up or leveling
• Maintenance - cleaning of air and/or water filter.
• Damage - replacing broken door handle Most work is
covered. The defining factor is, has the machine
malfunctioned (Equator is responsible) or has the
customer omitted or done something to cause
machine to malfunction (customer is responsible.)
Some states do not allow the exclusion or limitation of
incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
Please Note : The warranty service for Equator
units is provided by Appliance Desk and hence for
service on any Equator units please contact
Appliance Desk.
CONTACT INFORMATION
APPLIANCE DESK
2801 W Sam Houston Pkwy N, Suite 120,
Houston, TX 77043-1611
Phone:
800-490-8018
Fax : 832-201-0854
Service:
Parts:
Tech :
