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Quadro6L Manual I: Installation Guide

Appendix: Checking the Connections

Appendix: Checking the Connections

If the system doesn’t seem to be working properly, even when all the cables are connected
properly, it may be helpful to Start Network Diagnostics: The WAN link, IP configuration,
gateway, DNS server, and STUN-NAT will all be checked.

To start diagnostics, open the System's menu item Diagnostics and click Start Network
Diagnostics.

Fig. l- 44: System Diagnostics - Network Diagnostics page

If the test passes, the output of the system may look as follows:

Basic Tests:

Checking for physical link: WAN link ok

Checking IP configuration: dynamically via DHCP Client

DHCP Client is running

Checking internet connectivity (ICMP ping):

Gateway: reached

Primary nameserver: reached

Secondary nameserver: not configured

www.epygi.com: reached

STUN Network Address Translation (NAT) Check:

External visibible address: 212.126.210.179

Detected NAT type : Restricted cone

Performing MTU Discovery:

preparing system

Sending UDP Datagram of size 1500 got answer

clean up

Largest usable MTU size is: 1500 Bytes

Test successful.

Depending on where the test is failing, the diagnostic can give some advice on how to
solve the problem. See the example below of a failed test:

Basic Tests:

Checking for physical link: no WAN link

Please check the physical connection of the WAN interface. Cable not
plugged or broken?

Test failed.

Quadro6L; (SW Version 5.1.x)

Содержание Quadro6L

Страница 1: ... ...

Страница 2: ... Computadores SA Av Rio Branco 18 8 andar Rio de Janeiro 20090 001 Notice to Users This Installation Guide in whole or in part may not be reproduced translated or reduced to any machine readable form without prior written approval Epygi provides no warranty with regard to this Installation Guide or other information contained herein and hereby ex pressly disclaims any implied warranties of merchan...

Страница 3: ...the Quadro Refer servicing to qualified personnel only Never install wiring during a lightning storm Never install telephone jacks in wet locations unless the jack is specified for wet locations Never touch uninsulated telephone wire or terminals unless the telephone line has been disconnected at the net work interface Use caution when installing or modifying cable or telephone lines Avoid using y...

Страница 4: ...s 18 Finishing the System Configuration Wizard 19 Step 2 3 Internet Configuration Wizard 21 Uplink Configuration 22 WAN IP Configuration 23 PPP PPTP Configuration 24 WAN Interface Configuration 25 DNS Settings 25 Finishing the Internet Configuration Wizard 26 Step 2 A Using IP Lines 27 Supported SIP Phones 30 Tested SIP phones Error Bookmark not defined Step 2 B Using Key System Emulation 31 Using...

Страница 5: ... the menus available for administrators only Fur thermore it includes all the system s default values at a glance Manual III see Extension User s Guide This guide describes in detail the menus available for extension users Further more it includes all the call codes at a glance Quadro6L SW Version 5 1 x ...

Страница 6: ... the Quadro Step 2 Configuring the Quadro describes the configuration steps necessary to integrate the Quadro into your network environment Step 2 A Using IP Lines explains how to configure IP lines on the Quadro IP PBX and to connect IP phones to become functional in the Quadro s LAN Step 2 B Using Receptionist refers to the document describing Receptionist s configura tion on the Quadro Step 3 R...

Страница 7: ...N port directly or through a hub or switch One CAT 5 Ethernet cable with an RJ45 connector to connect to the Quadro LAN port One PC with a 10 100 Mbps Ethernet card or adapter installed TCP IP network protocol installed on each PC For optimal results Internet Explorer 5 5 or higher or Netscape Navigator 4 7 or higher are recommended Please Note The Quadro6L is shipped with one RJ11 cable and one s...

Страница 8: ...eset This will restore the factory defaults and clear all settings including the IP address and the administration password you entered Please Note A Factory Reset forces the default LAN IP address of 172 30 0 1 and default admin password of 19 4 RJ45 socket to attach to the Local Area Network LAN via an Ethernet CAT 5 cable If a PC is connected directly to this socket a straight cable is used If ...

Страница 9: ...7 LINE 5 green Status of the FXO LINE 5 on line in use off line not in use 8 LINE 6 green Status of the FXO LINE 6 on line in use off line not in use LED Indication during a firmware update A firmware update is indicated by the yellow red green Info Fault LED It will blink red green for about five minutes while the firmware is updated The QuadroFXO will then re boot automatically showing the boot ...

Страница 10: ... statically or dynamically A Static IP address is a fixed manually assigned IP address that remains valid until changed If you plan to use the Quadro as your Internet access router contact your Internet Service Provider ISP to find out if a static IP address is assigned to your account If so you will need this static IP address when configuring the Quadro device A dynamic IP address is a temporary...

Страница 11: ...hrough its WAN port directly to one of the router s LAN ports and will get an IP address from the router By default the Quadro acts as a DHCP client on the WAN port The IP phones are placed on the WAN side of the Quadro6L connected to the company LAN The Admin PC can be connected to the Quadro WAN or LAN port to access the Web Man agement of the Quadro Please Note Since Quadro uses STUN by default...

Страница 12: ...net Fig l 5 Configuration Quadro used as Internet Access Router Please Note The Admin PC is connected to the Quadro s LAN port through a switch hub to access the Web Management of the Quadro see Fig l 4 and Fig l 5 It is recom mended to have Admin PC acting as a DHCP client and obtaining IP address from the Quadro Quadro6L SW Version 5 1 x 12 ...

Страница 13: ...cted to WAN Fig l 6 Installation Quadro6L behind a router with IP phones on WAN Quadro6L behind a router with IP phones connected to LAN Fig l 7 Installation Quadro6L behind a router with IP phones on LAN Quadro6L used as Internet access router Fig l 8 Installation Quadro6L used as an Internet Access Router Quadro6L SW Version 5 1 x 13 ...

Страница 14: ... s LAN or WAN socket Plug your SIP phones to the hub switch with a straight CAT 5 cable with an RJ45 connector The same hub switch can also be used to connect PCs to the Quadro Connect the WAN port of the Quadro to the Internet service via a cable or DSL mo dem Power up the DSL or Cable modem first Connect the power adapter to the POWER port on the Quadro s rear panel and plug the power adapter in...

Страница 15: ... http 172 30 0 1 Quadro s default LAN IP address if the PC is con nected to the Quadro s LAN port The Login page of the Quadro will be displayed see Fig l 9 Fig l 9 Login page Enter admin as the Username and 19 as the password to log in as the administrator Once you log in you will enter into the Quadro Management Menu Please Note If you consecutively enter a wrong password and or username for fiv...

Страница 16: ...he first page of System Configuration Wizard shows all items to be configured Click the Next button to start Enter into the Host Name field the unique name top right corner un der Epygi logo for the Quadro device The Domain Name text field requires the LAN side domain name which the Quadro belongs to For a basic configuration the LAN IP address does not need to be changed but if you must change it...

Страница 17: ... Settings page Regional Settings If your Quadro is located outside of the United States it is important to properly configure your line connections to the PSTN in your location Fig l 13 Regional Settings page Proper configuration of Regional Settings is important for the functionality of the voice subsystem The Regional Settings determine the proper telephony parameters on the LINE ports of the Qu...

Страница 18: ...Programmable Button 1 6 on Snom phones by default Please note If FXO lines are attached to SLAs the emergency code specified on this page will not work if the Blind Transfer to Extension service is activated with an empty access code and three digit extensions are used on the system For more information on the Blind Transfer to Extension Service please see Manual II Administrator s Guide The PSTN ...

Страница 19: ...ick on Finish to complete the System Configuration Wizard The Quadro will then stop in ternal functions and apply the changes made in the Wizard Fig l 16 Wizard Execution Progress page After this is complete the Quadro will reply with the Confirm Settings page requesting confirmation of the changes Press on OK to confirm the settings Quadro6L SW Version 5 1 x 19 ...

Страница 20: ...our LAN and you have changed your LAN set tings make sure that the IP address of the PC connected to Quadro is still within the speci fied IP address range otherwise your PC may not establish a connection to Quadro If you changed the network configuration of the LAN restart your LAN connection to re ceive a new IP address from the new network Then you can access the Web Management of the Quadro on...

Страница 21: ...ch is available upstream and downstream WAN IP Configuration is DHCP supported If yes no more information is needed If DHCP is not supported the following data is needed the WAN IP ad dress the subnet mask the IP address of the standard gateway and the IP ad dress of the Domain Name Server DNS MAC address needed when the ISP requires a specific MAC address for the WAN Additionally for Point to Poi...

Страница 22: ...m service in the United States typical values are 300 for Upstream and 1500 for Downstream The Min Data Rate text field is used to specify the amount of bandwidth reserved for data applications The value entered here needs to be smaller that the value specified for Up stream Bandwidth Specify the WAN Interface Protocol by choosing between available WAN interface proto cols PPPoE Point to Point ove...

Страница 23: ...automatically by the ISP This is common with cable modem and DSL service Assign Manually requires the administrator to enter the external IP Address the corresponding Subnet Mask and the IP address of the Standard Gateway This is common when you have a static IP address with your ISP Fig l 20 WAN IP Configuration page Click on Next to display the WAN Interface Configuration page Quadro6L SW Versio...

Страница 24: ...nected LAN has to connect to Quadro first Always connected Quadro stays in the always connected mode This will allow Quadro always remain online in the network The IP Address Assignment field is used to specify the external IP address given to the Quadro Usually it is a dynamic address but in some cases you may be given a static IP address Fig l 21 PPP PPTP Configuration page If your ISP assigns a...

Страница 25: ...ze on the Ethernet in bytes Click Next to display the DNS Settings page DNS Settings For DNS the selection is set to Dynamically by Provider When using a static IP address fixed values must be entered Fig l 23 DNS Settings page The Quadro will suggest the correct settings If Dynamically by Provider is selected the DNS server settings will be set automatically whenever a connection to the Internet ...

Страница 26: ...ion Wizard The Quadro will then stop internal functions and apply the changes made in the Wizard After this is complete the Quadro will display the Confirm Settings page requesting confirmation of the changes Press the OK button to confirm the settings Please Note the settings should be confirmed within 20 minutes otherwise the device will revert back to the previous configuration and reboot Quadr...

Страница 27: ...n option available for tested SIP phones only The list of these phones is given in below The Auto Configuration option described in de tail below requires specifying some basic parameters on the Quadro and restart ing the phone Please note With the both options IP phones download their configuration from the Quadro s TFTP server Therefore if the phones obtain their network parameters from a DHCP s...

Страница 28: ...the sum of the number of active and held calls For example if this field is set to 1 only one active call is possible to have on the phone and making or ac cepting a second call while the other is on hold will not be allowed Note that this number depends on the phone brand and model and cannot exceed the number of simultaneous calls supported by the phone To simplify the configuration procedure Qu...

Страница 29: ... default IP Dialog SIP Tone II is in non auto provisioning mode therefore the user has to manually enable it on the phone To make sure the IP line is configured properly do the following Go to Quadro Status SIP Registration status Registered IP Lines to see if IP Line registration is successful Dial 74 to get the line information Make outgoing and accept incoming calls Quadro6L SW Version 5 1 x 29...

Страница 30: ...ng in these SIP phones CISCO 7960 Snom M3 IpDialog ST201 Swissvoice IP 10S Polycom SoundPoint IP 300SIP Thomson ST 2030 SIP Polycom SoundPoint IP 330SIP Berkshire ATL 5000 Polycom SoundPoint IP 331SIP Grandstream BT10 Polycom SoundPoint IP 501SIP Grandstream BT200 Polycom SoundPoint IP 550SIP Grandstream GXP2000 Polycom SoundPoint IP 601SIP Linksys SPA921 Polycom SoundPoint IP 650SIP Linksys SPA92...

Страница 31: ...320 Aastra 9133i Snom 360 Aastra 55i Snom 370 Aastra 57i Snom 820 Aastra 480iCT Aastra 57iCT Aastra 9480iCT Aastra 6731i The Key System Emulation feature allows to Have a direct connection to the available PSTN lines and SIP networks behind the Quadro by pushing the programmable keys on the IP phone Monitor the availability and status of all configured external lines via programma ble keys on the ...

Страница 32: ...for the calls on the config ured SLA line The corresponding programmable key will be blinking during incoming calls on that SLA line To make an outgoing call the caller will simply need to push that pro grammable key to get access to the FXO line in default configuration as indicated above The Advanced Configuration link moves to the Advanced Configuration page that is used to enable disable the b...

Страница 33: ...e for calls through Auto Attendant or Call Routing Table SIP used to assign the SLA line to the certain SIP account This selection has two sub selections o Custom Settings used to define a SIP server and SIP registration pa rameters The following parameters are required for this selection Username the registration username on the SIP server Password the registration password on the SIP server SIP ...

Страница 34: ...led user Please Note Quadro can also be configured in a mixed Key System Emulation mode i e having one SLA lines assigned to the SIP servers will still make possible to have others as signed to the available PSTN lines How to disable the Key System Emulation In the default configuration of the Quadro6L the Key System Emulation is activated The 6 FXO lines of the Quadro6L device are correspondingly...

Страница 35: ... page gives you the username and password to login to the Epygi SIP Server To register you need to know the serial number of your Quadro which is located on a label on the bottom of Quadro You will also need the date of purchase Next open the Epygi home page www epygi com select Support and click on Registration Form The online registration page will appear Complete all fields and record the Login...

Страница 36: ...e with the Quadro By default every standard analog tele phone connected to one of Quadro s phone lines functions as an IP phone If you open the Extensions Management page you will see that some SIP Addresses are available one attached to the Auto Attendant and one to each extension These SIP addresses are the IP telephone numbers of these extensions Anyone with a Quadro or any other SIP IP device ...

Страница 37: ...s SIP addresses on the Epygi SIP server and in the Quadro devices With the directory ser vice you can create a private directory accessible from the Internet using a user name password This service is enabled through the Epygi SIP Server Quadro6L SW Version 5 1 x 37 ...

Страница 38: ... Password functional button from the User Right Management page toolbar The Change Password page will be displayed Fig l 32 Change Password page Enter the Old Password 19 and the New Password in both the New Password and Confirm New Password fields Please note that only numeric digits may be entered here Write down the password somewhere and keep it in a secure place If the password is lost a fact...

Страница 39: ...nd are not appro priate for SIP NAT traversal Please Note If you have more than one router in series between the Quadro and the Internet the same port forwarding setup must be configured on each router NAT Traversal Setup Install the Quadro behind the router If the Quadro is configured with its factory default settings it is already configured for DHCP and will obtain an IP address automatically f...

Страница 40: ... RTP Parameters page and select Use Manual NAT Traversal Fig l 35 NAT Traversal Settings RTP Parameters Enter the WAN IP address of the router into the Mapped Host text field Set the Mapped RTP RTCP Port Range according to the values specified on the router in this case to 6000 Min and 6099 Max respectively Click the Save button to save the contents The Quadro will activate the settings and regist...

Страница 41: ...he displayed page now welcomes you and allows you to Subscribe a New Extension Fig l 37 SIP Services Welcome page Selecting Subscribe a New Extension leads you to a page where you can enter the user information as shown below The Extension Nr is the eight digit SIP number assigned to your extension The first five are fixed by the SIP Server and cannot be changed and the last three are user defined...

Страница 42: ...on number for entry into the Quadro later Save will store the entered information and conclude the basic SIP registration The follow ing page then will be displayed Fig l 39 SIP Services Your Extension page This table shows unreg in the Stat column This entry will change to reg when the re quired settings in the Quadro are complete and the Quadro successfully registers on the SIP Server Repeat thi...

Страница 43: ...nto the Quadro and go to Extensions Management Fig l 40 Extensions Management page Select the first extension to change by clicking the appropriate checkbox and press Edit functional button The Extensions Management Edit Entry page will be displayed Go to the General Settings page and adjust the Display Name as needed Fig l 41 Extensions Management Edit Entry General Settings page Go to the SIP Se...

Страница 44: ...Port You may leave the default entry as is Select Registration on SIP Server if you want to establish and receive IP calls Click the Save button to activate the settings Other settings of the extension might be also modified from Extensions Management Edit Entry page refer to the Manual II Administrator s Guide Your settings will be verified then after a few seconds the Extensions Management page ...

Страница 45: ...ing IP configuration dynamically via DHCP Client DHCP Client is running Checking internet connectivity ICMP ping Gateway reached Primary nameserver reached Secondary nameserver not configured www epygi com reached STUN Network Address Translation NAT Check External visibible address 212 126 210 179 Detected NAT type Restricted cone Performing MTU Discovery preparing system Sending UDP Datagram of ...

Страница 46: ...yed Fig l 45 SIP Registration Status page Quadro cannot work behind your router if Detected Connection Type is one of the follow ing Unknown connection unexpected error Symmetric NAT Symmetric Firewall Blocked UDP If you get one of the above mentioned Detected Connection Types either connect the Quadro in front of the router or configure NAT traversal manually as explained in Appendix Configuring ...

Страница 47: ...Quadro6L Manual I Installation Guide Appendix Checking the Connections Quadro6L SW Version 5 1 x 47 QIG QUADRO 08 10 ...

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