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Problems and Solutions

Paper Feeding Problems

If paper doesn’t feed correctly, remove the paper and fan the sheets, then reload
them as shown on page 6. Don’t load paper above the tabs on the edge guides.

If paper has jammed, follow the steps on the LCD screen. If necessary, check the
following areas:

1. Lift the scanner and carefully remove any paper trapped inside.

2. Remove the duplexer from the back of the printer and check for jammed

paper.

3. Remove any paper stuck in the duplexer.

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Содержание WorkForce 840

Страница 1: ...WorkForce 840 Series Quick Guide Basic Copying Printing Scanning and Faxing Maintenance Network Setup Solving Problems ...

Страница 2: ...ocument Feeder 11 Copying 13 Copying a Document 13 Printing From a Memory Card 15 Inserting the Card 15 Printing Photos From the LCD Screen 16 Printing From Your Computer 17 Printing in Windows 17 Printing With a Macintosh 18 Selecting the Correct Paper Type 20 Faxing a Document 21 Connecting a Phone or Answering Machine 21 Setting Up Fax Features 22 Sending a Fax From the Control Panel 24 Receivi...

Страница 3: ...taining Your Product 29 Checking the Print Head Nozzles 29 Cleaning the Print Head 30 Checking Ink Levels 31 Purchasing Epson Ink Cartridges 31 Replacing Ink Cartridges 32 Network Setup 35 Wireless Network Setup 35 Wired Ethernet Network Setup 43 Solving Problems 47 Checking for Software Updates 47 Problems and Solutions 47 Where to Get Help 53 Notices 54 ...

Страница 4: ...he screen goes dark after several minutes of inactivity Touch the screen to wake it up Caution Press the touch screen gently with the tip of your finger don t press too hard or use sharp objects Note To turn off the beep heard when you press a button on the screen or to reduce its volume press Setup select Printer Setup select Sound and adjust one of the settings If you turn off the sound the dial...

Страница 5: ... y Cancel current operation and return to previous screen x Display a menu for special settings The touch screen retains the settings from the last time it was used l or r Access more options or view more photos Select a photo to print or increase the number of copies Decrease the number of copies C Cancel printing or clear settings for the mode you re using Copy Fax etc x Start printing copying f...

Страница 6: ... 356 mm For details on special paper available from Epson see page 9 Cassette 2 holds letter A4 or legal size plain paper up to 250 sheets or Epson Bright White paper up to 200 sheets For instructions on loading envelopes and legal size paper see your online User s Guide 1 To load paper pull out either paper cassette For cassette 2 remove the clear plastic cover before loading paper Cassette 1 Cas...

Страница 7: ...e with the glossy or printable side face down Load letterhead or pre printed paper with the top edge at the back of the paper cassette Note Make sure the paper is loaded against the edge guide and not sticking out from the end of the cassette LTR Letter or A4 size 4 6 inch 10 15 cm in cassette 1 only 4 6 inch 10 15 cm in cassette 1 only Letter or A4 size ...

Страница 8: ...nline User s Guide for details 5 Slide the edge guides against the paper but not too tight Make sure the paper is under the tabs on the edge guides 6 Gently insert the paper cassette all the way into the printer Then extend the output tray as shown Note Keep the cassettes flat as you insert them The paper may slide forward slightly as you insert the cassette This is normal Do not remove or insert ...

Страница 9: ...9 mm S041062 100 Legal 8 5 14 inches 216 356 mm S041067 100 Epson Premium Presentation Paper Matte Borderless 8 10 inches 203 254 mm S041467 50 Letter 8 5 11 inches 216 279 mm S041257 S042180 50 100 Epson Premium Presentation Paper Matte Double sided Letter 8 5 11 inches 216 279 mm S041568 50 Epson Brochure Flyer Paper Matte Double sided Letter 8 5 11 inches 216 279 mm S042384 150 Epson Ultra Prem...

Страница 10: ...2183 S041667 25 50 Epson Photo Paper Glossy Borderless 4 6 inches 102 152 mm S041809 S042038 50 100 Letter 8 5 11 inches 216 279 mm S041141 S041649 S041271 20 50 100 Epson Bright White Paper Letter 8 5 11 inches 216 279 mm S041586 500 Epson Photo Quality Self adhesive Sheets A4 8 3 11 7 inches 210 297 mm S041106 10 Epson Iron on Cool Peel Transfer paper Letter 8 5 11 inches 216 279 mm S041153 10 P...

Страница 11: ...r size or A4 size on the scanner glass 1 Open the document cover 2 Place your original face down on the scanner glass with the top against the back left corner 3 Close the cover gently to keep your original in place Using the Automatic Document Feeder You can place up to 30 letter or A4 size sheets single or double sided or 10 legal size sheets single sided only in the Automatic Document Feeder AD...

Страница 12: ...m on a flat surface to even the edges 3 Insert the originals face up top edge first The ADF icon appears on the screen Note If you re using the 2 up Copy layout make sure the originals are loaded as shown below 4 Slide the edge guide against the originals but not too tight ...

Страница 13: ... 7 inch 8 10 inch letter or A4 size Epson photo paper various types available for instant photo reprints See the online User s Guide for details Copying a Document 1 Make sure your paper is loaded in one of the paper cassettes see page 6 2 Place your original document on the scanner glass or load your documents in the Automatic Document Feeder see page 11 3 Press if necessary and select Copy You s...

Страница 14: ... your paper or one of the specific sizes listed For the Paper Type setting select Plain Paper For the Paper Source setting select the cassette you want to use To make a large number of copies and use paper from both cassettes select Cassette 1 then 2 To change the copy quality select Quality then choose Draft Standard Quality or Best Note To clear previously used copy settings press C For more inf...

Страница 15: ...sert your card as shown Note Do not force the card into the slot it won t go in all the way The memory card access light flashes then stays lit Now you can view your photos on the LCD screen and print them see page 16 When you want to remove the card make sure the memory card access light is not flashing then pull the card straight out of its slot If your printer is connected to a Macintosh drag t...

Страница 16: ...tos and display one that you want to print 5 Press to select a photo for printing 6 To print more than one copy press or to select the number of copies you want of that photo To crop the photo press Press or to frame the image use the arrows to move the frame Press OK twice when done 7 Repeat steps 4 to 6 to select more photos 8 Press x then select Print Settings 9 Select the Paper Size and Paper ...

Страница 17: ...t then click the Preferences or Properties button 3 On the Main tab select basic print settings Make sure you choose the correct paper Source and Type setting for your paper see page 20 To use plain paper from both cassettes select Cassette 1 then 2 Tip For more information about print settings click Help 4 For automatic duplex printing select Auto in the 2 sided printing box 5 To resize your prin...

Страница 18: ...nting With a Macintosh Follow the steps below to print from Mac OS X 10 5 to 10 6 Note If you re printing from Mac OS X 10 4 see your online User s Guide for instructions 1 Open a photo or document in a printing program open the File menu and select Print 2 Select your product as the Printer setting 3 Click the arrow to expand the Print window if necessary Cancel printing Click to expand Select yo...

Страница 19: ...t Settings from the pop up menu and select these print settings 6 For automatic duplex printing choose Output Settings from the pop up menu and select the Two sided Printing option you want 7 Choose any other printing options you may need from the pop up menu See the online User s Guide for details or click when it appears on the screen Copy and page settings Application settings Choose Print Sett...

Страница 20: ...son Photo Quality Self adhesive Sheets Epson Iron on Cool Peel Transfer paper Plain Paper Bright White Paper Epson Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Glossy Premium Photo Paper Glossy Epson Photo Paper Glossy Photo Paper Glossy Epson Premium Photo Paper Semi gloss Premium Photo Paper Semi Gloss Epson Premium Presentation Paper Matte Epson Pr...

Страница 21: ...We recommend that you make your own backup or print out your fax data and settings Connecting a Phone or Answering Machine 1 Connect the phone cable from the wall jack to the LINE port on the back of the product Note If you re connecting the product to a DSL phone line you must plug a DSL filter into the wall jack or you won t be able to use the fax or telephone equipment Contact your DSL provider...

Страница 22: ...d select the number of rings before the fax answers Note To select other settings or use the Epson FAX Utility see the online User s Guide Entering Fax Header Information You should enter your name and phone number in the fax header before sending faxes so that recipients can identify the origin of the fax Note If you leave your product unplugged for a long period of time the date and time setting...

Страница 23: ...between uppercase lowercase or numbers Press 1 Symb to enter these characters To move the cursor add a space or delete a character Selecting the Number of Rings to Answer If you connected an answering machine and it is set to pick up on the fourth ring you should set the product to pick up on the fifth ring or later 1 Press if necessary then select Setup 2 Press l or r and select Fax Settings 3 Se...

Страница 24: ...recipient s fax machine prints only in black and white your fax is automatically sent in black and white even if you select Color 5 Press OK if desired to see a summary of your fax transmission settings 6 Press x to begin scanning and faxing your document To cancel press C If you are scanning with the Automatic Document Feeder see page 11 your document is automatically scanned and faxed If you pla...

Страница 25: ... screen If the light is off press Note To change the number of rings before the product answers see page 23 If you run out of paper during printing you see an error message Load more paper and press x to continue Manually Receive a Fax If you use a voicemail service provided by the phone company instead of an answering machine you should set the product to receive faxes manually Then you can check...

Страница 26: ...ge or PDF and saves it to an inserted memory card Scan to PC automatically creates a JPG image and saves it to your computer ideal for scanning photos Scan to PC PDF automatically creates a PDF file and saves it to your computer ideal for scanning documents Scan to PC Email automatically scans a photo resizes it launches your email application and attaches a JPG image to a new outgoing message 4 I...

Страница 27: ...nt or photo as shown on page 11 2 Do one of the following to start Epson Scan Windows Double click the EPSON Scan icon on your desktop Mac OS X 10 4 and 10 5 Double click EPSON Scan in Applications Epson Software To scan from an application start your application Then open the File menu choose Import or Acquire and select your product 3 Epson Scan opens in Office Mode the first time you use it You...

Страница 28: ...application such as Preview and select Import From Scanner from the File menu then select your product For network scanning select Import From Scanner Include Networked Devices Then select Import From Scanner again and select your product 2 If you would like to select scan settings such as Color Restoration and file save settings click Show Details 3 Click the Scan button to begin scanning Your im...

Страница 29: ...clogged or ink may be running low in one or more of the ink cartridges Follow the steps below to check the print head nozzles 1 Load a few sheets of plain paper in cassette 1 2 Press if necessary and select Setup 3 Select Maintenance then Nozzle Check 4 Press x 5 Check the nozzle check pattern that prints to see if there are gaps in the lines 6 If there are no gaps the print head is clean Select F...

Страница 30: ... which colors need cleaning You can save ink by cleaning only selected colors Cleaning takes a few minutes When it s finished you see a message on the LCD screen Caution Never turn off the product during head cleaning or you may damage it 4 Select Nozzle Check Then press x to run a nozzle check and confirm that the print head is clean Note If you don t see any improvement after cleaning the print ...

Страница 31: ...ssary and select Setup 2 Select Ink Levels The ink cartridge status is displayed See page 32 to replace a cartridge if necessary 3 Press OK to exit In Windows a window may appear on your computer screen if you try to print when ink is low This window can optionally display ink offers and other updates from Epson Note To disable checking for ink offers or updates from Epson see the instructions in ...

Страница 32: ...six months of opening the package and before the expiration date on the cartridge box Store ink cartridges in a cool dark place If cartridges have been exposed to cold temperatures allow them to warm up to room temperature for at least 3 hours before using them Replacing Ink Cartridges Make sure you have a new ink cartridge before you begin Caution Do not open ink cartridge packages until you are ...

Страница 33: ...fill it Warning If ink gets on your hands wash them thoroughly with soap and water If ink gets into your eyes flush them immediately with water Keep ink cartridges out of the reach of children and don t drink the ink 5 Before you open the new cartridge package shake it gently four or five times Then remove it from the package 6 Remove the yellow tape from the bottom of the ink cartridge Caution Do...

Страница 34: ...ce 8 Lower the scanner to begin charging the ink This takes a few minutes When you see a completion message on the LCD screen ink charging is finished Caution Never turn off the product while ink is charging or you ll waste ink If you see an ink replacement message on the LCD screen press OK and press down all the cartridges securely Then press OK again If you remove a low or expended ink cartridg...

Страница 35: ...ch you want to print For the first installation we recommend using a USB cable not included to simplify wireless setup After the printer is connected to the network you will be prompted to remove the cable If you re using Mac OS X 10 6 or don t have a USB cable you ll need to use the printer s control panel to select wireless settings instead Note If you have trouble setting up your product see Ne...

Страница 36: ...rcase abc letters be sure to note them correctly If you don t know your network name SSID or network password contact the person who set up your wireless network 1 Make sure your product is turned on 2 Insert the product software CD 3 Windows 7 and Windows Vista If you see the AutoPlay window click Run Setup exe When you see the User Account Control screen click Yes or Continue Windows XP When you...

Страница 37: ... this screen select Wireless connection and click Next 6 When you see this screen select Set up printer for the first time then click Next 7 Mac OS X 10 6 At the next screen click Next Then skip to Setting Up With the Touch Screen on page 39 ...

Страница 38: ...g If you selected Using Temporary USB cable connection continue following the instructions on the screen If you selected Using printer buttons continue with Setting Up With the Touch Screen on page 39 Note If you see a firewall alert message click Unblock or Allow to let EpsonNet Setup continue Do not select Ask Me Later Keep Blocking or Block After completing network setup see page 41 if you want...

Страница 39: ...see this screen use the product s touch screen to select the name of your wireless network then press OK When you re finished click Next If your network name isn t listed try the following Make sure that your wireless router or access point is turned on and working correctly Press y to return to the previous screen select Setup Wizard then repeat step 2 If you still can t find the network name in ...

Страница 40: ...k password click Watch video overview to watch a short video tutorial on how to enter your network password 4 Follow the on screen instructions to finish selecting network settings Note If you see a firewall alert message click Unblock or Allow to let EpsonNet Setup continue Do not select Ask Me Later Keep Blocking or Block If you see a network setup failed message the network password may have be...

Страница 41: ... uppercase ABC lowercase abc or numbers and special characters 123 Press u or d until you see the character you want Press l or r to move to the cursor Press to delete a character 3 When you re done entering your network name press OK 4 Continue with step 3 on page 40 to enter your network password Setting Up Additional Computers 1 Make sure your product is turned on 2 Insert the product software ...

Страница 42: ...up 4 When you see this screen click Install 5 When you see this screen select Wireless connection and click Next 6 When you see this screen select The printer is already on my wireless network then click Next Windows Mac OS X ...

Страница 43: ...Network Problems on page 47 1 Make sure your product is turned on Note If you previously set up the product on a wireless network you must disable the wireless connection before you can connect to a wired network Press if necessary then select Setup Network Settings Wireless LAN Setup Disable Wireless LAN Select Yes then press OK 2 Insert the product software CD 3 Windows 7 and Windows Vista If yo...

Страница 44: ...he Network Setup screen do one of the following For a first time installation choose Set up printer for the first time then click Next If the printer has already been set up for network printing and you want to be able to print from an additional computer choose The printer is already on my Ethernet network then click Next ...

Страница 45: ...s installed then click Next to start network installation 10 When you see the Firewall Warning screen click Next Note If you see a firewall alert message click Unblock or Allow to let EpsonNet Setup continue Do not select Ask Me Later Keep Blocking or Block 11 If you see a screen asking you to select a printer select the product you would like to set up then click Next 12 Wait while EpsonNet Setup...

Страница 46: ...lation Complete screen that includes a Print Test Page button click it to print a test page 14 Click Finish then follow the instructions on the screen to install the rest of your software When installation is complete remove the CD and restart your computer ...

Страница 47: ...site at epson com support U S or epson ca support Canada With Windows you can select Driver Update on the Maintenance tab in the printer settings window You can also click Start or select Programs or All Programs select EPSON select your product and click Driver Update Problems and Solutions Check the solutions below if you re having trouble using your Epson product You can often solve problems by...

Страница 48: ...ng IP addresses automatically using DHCP If it isn t you will need to set the product s IP address manually Make sure it is set correctly for your network Make sure your firewall or security software is not set to block port 3629 TCP UDP Contact your firewall manufacturer for assistance Cannot scan over the network Epson Scan is not available in Mac OS X 10 6 see page 28 for scanning instructions ...

Страница 49: ... press x select Paper and Copy Settings select Reduce Enlarge then select Legal Letter To select two sided printing in Mac OS X choose Output Settings from the pop up menu Do not select Layout from the pop up menu Position your original against the back left corner of the scanner glass If the edges are cropped move your original away from the edges slightly Place the document flat against the scan...

Страница 50: ...wn on page 6 Don t load paper above the tabs on the edge guides If paper has jammed follow the steps on the LCD screen If necessary check the following areas 1 Lift the scanner and carefully remove any paper trapped inside 2 Remove the duplexer from the back of the printer and check for jammed paper 3 Remove any paper stuck in the duplexer ...

Страница 51: ...cassettes are removed Carefully stand the printer on its side then remove any paper ADF Document Feeding Problems If documents don t feed correctly in the Automatic Document Feeder ADF make sure the paper is not bent folded or curled If documents have jammed open the ADF cover and remove any jammed pages Then lift the scanner cover and remove any pages caught beneath it Caution Do not try to remov...

Страница 52: ...chine make sure it is connected to the EXT port Print Quality Problems Make sure your paper is loaded printable side down usually the whiter brighter or glossy side For the best print quality use Epson papers see page 9 and genuine Epson ink cartridges see page 32 Make sure the type of paper you loaded matches the paper type setting on the control panel or in your printer software see page 20 If y...

Страница 53: ...h as a store receipt and date of purchase Computer configuration and description of the problem Then call U S 562 276 4382 6 AM 8 PM Pacific Time Monday through Friday and 7 AM 4 PM Saturday Canada 905 709 3839 6 AM 6 PM Pacific Time Monday through Friday Days and hours of support are subject to change without notice Toll or long distance charges may apply Purchase Supplies and Accessories You can...

Страница 54: ...maged or frayed Place it to avoid abrasions cuts fraying crimping and kinking Do not place objects on top of it and do not allow it to be stepped on or run over Be careful to keep the cord straight at each end If damage occurs to the plug replace the cord or consult a qualified electrician If you use an extension cord with the product make sure the total ampere rating of the devices plugged into t...

Страница 55: ...fied service personnel under the following conditions if the power cord or plug is damaged if liquid has entered the product if the product has been dropped or the case damaged if the product does not operate normally or exhibits a distinct change in performance Adjust only those controls that are covered by the operating instructions Except as specifically explained in your documentation do not a...

Страница 56: ...ure the print head is in the home far right position and the ink cartridges are in place Install a new ink cartridge immediately after removing a used one Leaving cartridges uninstalled can dry out the print head and may prevent the product from printing Do not shake ink cartridges after opening their packages and do not remove the label from the cartridge itself this can cause leakage If you remo...

Страница 57: ...ived including interference that may cause undesired operation Trade Name Epson Type of Product Multifunction printer Model C423A FCC Compliance Statement For United States Users This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the back side is a label that contains among other information the FCC registration number and the ringer equivalence numbe...

Страница 58: ...t from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connect...

Страница 59: ...ion between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help WARNING The connection of a non shielded equipment interface cable to this equipment will invalidate the FCC Certification of this device and may cause interference levels which exceed the l...

Страница 60: ...use an address in the United States Canada or Puerto Rico Shipments to other locations will be made freight collect You are responsible for securely packaging the defective unit and returning it to Epson within five 5 working days of receipt of the replacement Epson requires a debit or a credit card number to secure the cost of the replacement printer in the event that you fail to return the defec...

Страница 61: ...OF IMPLIED WARRANTIES IF THESE LAWS APPLY THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED TO THE WARRANTY PERIOD IDENTIFIED ABOVE UNLESS STATED HEREIN ANY STATEMENTS OR REPRESENTATIONS MADE BY ANY OTHER PERSON OR FIRM ARE VOID IN NO EVENT SHALL EPSON OR ITS AFFILIATES BE LIABLE FOR ANY SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR INABILITY TO USE THE EPSON PRODUCT WHET...

Страница 62: ...gnated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation In addition to software program rights owned by Seiko Epson Corporation this product also includes open source software Refer to OSS pdf on your product software CD ROM for a list of open source software and software license terms applied to this printer Responsible Use of Copyrighted Materials Epson encourages...

Страница 63: ...Notices 63 ...

Страница 64: ...CPD 28101 Printed in XXXXXX ...

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