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Rev. A

Maintenance & Troubleshooting

4-1

TM-H6000II Technical Reference Guide

Chapter 4

Maintenance & Troubleshooting

This section describes maintenance and general troubleshooting.

4.1 Maintenance

4.1.1 Cleaning the Thermal Print Head

CAUTION:

After printing, the print head can be very hot. Be careful not to touch it. Also let it cool
before you clean it.
Do not damage the print head by touching it with your fingers or any hard object.

1. Open the paper roll cover.

2. Clean the thermal element (the green part) of the print head with a cotton swab moistened

with an alcohol solvent (ethanol, methanol, or IPA)

Clean the thermal head periodically (generally every three months) to maintain receipt print
quality.

4.1.2 Cleaning the MICR Mechanism

Use a moistened cleaning sheet for the MICR head.

Note:

Be sure not to use an adhesive cleaning sheet.

4.1.2.1 Cleaning frequency

Clean the MICR head every three months or 6000 passes.

Print head

Содержание TM-H6000II

Страница 1: ...TM H6000II Technical Reference guide EPSON English 404367000 ...

Страница 2: ......

Страница 3: ...product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as Original EPSON Products or EPSON Ap...

Страница 4: ...features plus specifications Chapter 2 System Planning Contains introduction of control methods and each connection form Chapter 3 Setup Contains information on such matters as DIP switches memory switches error processing for using TM H60000II Chapter 4 Maintenance Troubleshooting Contains useful information for using Chapter 5 Application Development Information for OPOS Contains useful informat...

Страница 5: ...g with sample programs and other information about the printers TM H6000II User s Manual This provides basic handling procedures for the end user of the printer EPSON OPOS ADK This is an OCX driver EPSON OPOS ADK Manual This provides information for anyone who is programming using OPOS EPSON Advanced Printer Driver This is a Window driver EPSON Advanced Printer Driver Manual This provides informat...

Страница 6: ...iv Rev A ...

Страница 7: ... The connection of a non shielded printer interface cable to this printer will invalidate the EMC standards of this device You are cautioned that changes or modifications not expressly approved by Seiko Epson could void your authority to operate the equipment CE Marking The printer conforms to the following Directives and Norms Directive 89 336 EEC EN 55022 M147B Class B M147C Class A EN 55024 IEC...

Страница 8: ...equired to correct the interference at his own expense For Canadian Users This Class A digital apparatus complies with Canadian ICES 003 Cet appareil numérique de la classe A est conforme à la norme NMB 003 du Canada GEREÄUSCHPEGEL Gemäß der Dritten Verordnung zum Gerätesicherheitsgesetz Maschinenlärminformations Verordnung 3 GSGV ist der arbeitsplatzbezogene Geräusch Emissionswert kleiner als 70 ...

Страница 9: ...r disconnect the power plug with wet hands Doing so may result in severe shock Do not allow foreign matter to fall into the equipment Penetration of foreign objects may lead to fire or shock If water or other liquid spills into this equipment unplug the power cord immediately and then contact your dealer or a Seiko Epson service center for advice Continued usage may lead to fire or shock Do not pl...

Страница 10: ...midity and dust may cause equipment damage fire or shock Do not place heavy objects on top of this product Never stand or lean on this product Equipment may fall or collapse causing breakage and possible injury To ensure safety please unplug this product prior to leaving it unused for an extended period Do not touch either the thermal or the dot matrix print head or the paper feed motor Wait for t...

Страница 11: ...der 1 12 1 5 3 1 Reading method 1 12 1 5 3 2 Recognition rating 1 12 1 5 3 3 Inserting direction and endorsement printing 1 12 1 5 3 4 Notes on using the MICR reader 1 14 1 5 4 Receipt Section 1 15 1 5 4 1 Autocutter 1 16 1 5 4 2 Paper Roll Supply Device Section 1 17 1 5 4 3 Paper Specifications 1 18 1 5 4 4 Printable Area 1 19 1 5 4 5 Printing and Cutting Positions 1 19 1 6 Sensors 1 20 1 6 1 Pap...

Страница 12: ... setup 3 5 3 3 1 Installing or Replacing the Ribbon Cassette 3 6 3 3 2 Installing or Replacing the Optional Endorsement Ribbon Cassette 3 9 3 3 3 Installing or Replacing the Paper Roll 3 10 3 3 4 Connecting the Printer to the Host PC POS Terminal 3 12 3 3 4 1 Serial interface model 3 12 3 3 4 2 Parallel Interface Models 3 13 3 3 4 3 USB Interface Models 3 13 3 3 4 4 Connecting a Drawer 3 15 3 3 5 ...

Страница 13: ... Thermal Paper NTP080 80 4 8 4 3 2 Other Qualified Suppliers for Thermal Paper 4 8 4 3 3 Specified Two color Thermal Paper ENTPB080080 4 9 Chapter 5 Application Development Information for OPOS 5 1 Bitmap Printing 5 1 5 1 1 Explanation of Bitmap Printing 5 1 5 1 2 Supplementary Explanation of Function 5 2 5 1 2 1 LetterQuality 5 2 5 1 2 2 Setting of printing position by escape sequence 5 2 5 1 2 3...

Страница 14: ...lingual A 3 A 4 Page 3 PC860 Portuguese A 4 A 5 Page 4 PC863 Canadian French A 5 A 6 Page 5 PC865 Nordic A 6 A 7 Page 16 WPC1252 A 7 A 8 Page 17 PC866 Cyrillic2 A 8 A 9 Page 18 PC852 Latin2 A 9 A 10 Page 19 PC858 Euro A 10 A 11 Page 254 Space Page A 11 A 12 Page 255 Space Page A 12 A 13 International Character Sets A 13 ...

Страница 15: ...need to reverse the check paper for printing an endorsement High throughput using bidirectional minimum distance printing Mechanical form stopper for stable slip printing Page mode for flexibility in printing formats 1 1 2 Receipt Section High speed printing with batch processing High speed graphic printing Autocutter provides easy user operation Easy drop in paper roll loading PDF417 symbols 2 di...

Страница 16: ... 40 mm 1 57 1 roll I F fixing screws hexagonal millimeter screws Power switch cover using this cover enables you to prevent accidental turning off of the power Exclusive ribbon cassette ERC 32 Endorsement ribbon cassette only for printers equipped with the optional endorsement print mechanism 1 2 2 Options The options for this printer are provided as below EPSON power supply unit PS 170 PS 180 MIC...

Страница 17: ...RC 32 P Life 6 000 000 characters Color Purple EPSON ribbon cassette ERC 32 B Life 4 000 000 characters Color Black EPSON ribbon cassette ERC 41 P Life 1 000 000 characters for the optional endorsement print mechanism EPSON ribbon cassette ERC 41 B Life 800 000 characters for the optional endorsement print mechanism 1 3 2 Roll paper We provide roll paper for this printer The widths are 80 mm 60 mm...

Страница 18: ...haracters graphics 128 11 pages including a space page Multilingual character model supports printing with one of the following character sets Simplified Chinese GB2312 7580 Traditional Chinese Big 5 13494 E P 95 alphanumeric 37 international characters graphics 128 11 pages including a space page Interface compatible RS 232C Bidirectional parallel Dealer options RS 485 USB 10Base T I F Buffer Rec...

Страница 19: ...Alphanumeric characters 95 International characters 37 Extended graphics 128 12 pages including two space pages Multilingual character model supports printing with one of the following character sets Simplified Chinese GB2312 7580 Traditional Chinese Big 5 13494 Character structure Font A 5 9 total 270 dots horizontally Font B 7 9 total 540 half dots horizontally Kanji 16 16 two pass printing font...

Страница 20: ...heets maximum original 2 copies Example one original 2 copies Ambient temperature and copy capability Copy capability is greatly influenced by the ambient temperature so printing must be performed under the conditions described in the table below Backing paper 0 07 to 0 12 mm 0 0028 to 0 0047 in Copy and original 0 04 to 0 07 mm 0 0016 to 0 0028 in Carbon paper Approximately 0 035 mm 0 0014 in Tot...

Страница 21: ... slip paper is wide and has the glue on the left edge since skew may occur Slip paper glued area Since the slip BOF sensor uses a photo sensor do not use paper that has holes at the sensor position or is translucent Since the slip TOF sensor uses a reflective photo sensor and it detects from the back of slip paper do not use paper that has holes or dark portions with low reflection less than 40 re...

Страница 22: ...bited area for paper holes and low reflection 15 30 20 10 Paper feed direction Paper holes and translucence prohibited in this area Area where paper holes are prohibited and reflection rate for the surface on paper should be 40 or more Area where paper holes are prohibited and reflection rate for the back on paper should be 40 or more Units mm All the numeric values are typical ...

Страница 23: ...r to the tip of the paper 3 The length from the tip of the paper to the first printing line position 4 The printable area after the slip BOF sensor detects the end of the paper The bottom margin must be considered for a real printable area 5 Bottom margin calculated value 5 6 70 Min 85 4 Max 18 4 Min 5 Form stopper Paper inserting direction 4 8 86 2 Max ...

Страница 24: ... Shuttle impact dot matrix Head wire configuration 8 print solenoids in a horizontal line Characters per line 40 columns Print speed Approximately 1 9 LPS Number of characters Alphanumeric characters 95 International characters 37 Extended graphics 128 11 pages including one space page Character structure 5 7 total 240 dots horizontally Character size 1 1 2 42 mm W H Paper type Normal paper Paper ...

Страница 25: ...gized so that one dot line is formed The total number of dots per dot line is 240 30 positions 8 solenoids E P printable area for endorsement printing 1 5 2 3 Ribbon Cassette Exclusive ribbon cassette for E P Type ERC 41 P Color Purple Ribbon life 1 000 000 characters at 25 C 77 F continuous printing BOF sensor position Form stopper position MIN 70 Forward paper feed direction Reverse paper feed d...

Страница 26: ...print mechanism is installed That is when the E P is installed once the printing exceeds the E P printable area and the slip paper is fed forward reverse paper feeding must be prohibited Consider this when developing application programs The E P printing must be not performed on copy paper Otherwise a paper jam may occur or the E P may be broken Because E P printing feeds the paper in a reverse pa...

Страница 27: ...o print endorsements in the specified area within 38 1 mm 1 5 from the top set the print position for the last line so that it is printed at least 3 mm 0 118 above the bottom of the printable area Especially when the printer is used near the display device the user is required to check the recognition rate of the MICR Inserting direction 49 0 1 93 Area where recognition is impossible ...

Страница 28: ...he MICR reader only when the printer is used with MICR The personal checks must be flat without curls folds or wrinkles especially at the edges Otherwise the check may rub against the ribbon and become ink stained Do not insert checks that have clips or staples These may cause paper jams MICR reading errors and damage to the MICR head Let go of the check immediately as soon as the printer starts f...

Страница 29: ...ots font B Programmable by control command Print speed Normal 54 lps maximum computed value for 1 8 feed 170 mm s maximum Approximately 6 7 s at 24 V density level 2 For the model with paper width 58 mm 2 28 150 mm s 5 9 s maximum Ladder barcode 2 dimensional code printing 114 mm s maximum Two color print mode 56 4 mm s maximum at 24V density level 2 Paper feed speed Approximately 170 mm second ap...

Страница 30: ...t feed paper over 40 mm 1 58 in before cutting Character structure Font A 12 24 including 2 dot spacing in horizontal Font B 9 17 including 2 dot spacing in horizontal Kanji 24 24 Font A is the default Character size characters per line Standard Double height Double width Double width Double height W x H in mm inches CPL W x H in mm inches CPL W x H in mm inches CPL W x H in mm inches CPL Font A 1...

Страница 31: ...er near end Supply method Drop in paper roll Near end sensor Detection method Microswitch Paper roll spool diameter Inside 12 mm 47 Outside 18 mm 71 Near end adjustment Adjusting screw Remaining amount Fixed position 1 approximately 23 mm 0 9 2 approximately 27 mm 1 06 The adjusting screw has two positions See Chapter 5 Paper roll end detection Detection method Reflective photo sensor ...

Страница 32: ...0 0 0 1 0 mm 3 15 0 02 0 04 in Specified paper see Chapter 1 more details Specified thermal roll paper NTP080 80 In Japan Nakagawa Seisakujo In USA Nakagawa Mfg USA Inc In Europe Nakagawa Mfg Europe GmbH In Southeast Asia N A K Mfg Malaysia SDN BHD Original paper TF50KS E Nippon Paper Industries Co Ltd The following paper can be used instead of the specified paper above Original paper PD 160R Oji ...

Страница 33: ... dots 1 to 256 Be sure not to print a ladder bar code across both printable areas as this can cause variations in printing that are difficult to read Shifting of the print position 1 5 4 5 Printing and Cutting Positions Printing and cutting positions NOTE Numeric values used here are typical values the values may vary slightly as a result of paper slack or variations in the paper Take this into ac...

Страница 34: ...re is no paper in the paper path the PAPER OUT LED lights When the sensor detects a paper end printing stops even if it is in the middle of one transaction therefore it is recommended to use the paper roll near end sensor and use the paper end sensor as a supplement 1 6 1 2 Slip section TOF Top of Form sensor The slip TOF sensor is located in the slip paper path and detects the presence of slip pa...

Страница 35: ... detected then stops the carriage movement and goes offline The printer goes online when the cover is closed and restarts printing Unit cover open sensor When the sensor detects a unit cover open during printing the printer goes offline depending on the setting of bit 8 for the memory switch The default is that the printer finishes printing data for the line when the cover open is detected and sto...

Страница 36: ...y 1KB 1 7 2 Electrical Characteristics Supply voltage 24 VDC 10 optional power supply EPSON PS 170 Ripple voltage 300 mVpp or less only when the printer is used with the MICR reader Current consumption at 24V except for drawer kickout driving Slip Operating Mean Approximately 1 7A Character font A α N all columns printing Peak Approximately 5 5A When the print platen is released 2 0A 200 msec Rece...

Страница 37: ... PS 170 Power Supply Europe CE Marking Directive 89 336 EEC EN55022 Class B EN55024 IEC 61000 4 2 IEC 61000 4 3 IEC 61000 4 4 IEC 61000 4 5 IEC 61000 4 6 IEC 61000 4 8 IEC 61000 4 11 Safety Standards EN 60950 TÜV North America EMI FCC Class A Safety Standards UL1950 CSA C22 2 No 950 Japan EMI VCCI Class A Oceania EMI AS NZS 3548 class B ...

Страница 38: ...ed on failures relating to Wearout and Random Failures up to the life of 7 5 million lines Print head life 200 million characters when printed with font B only Life Mechanism 1 350 000 000 lines The printer is defined to have reached the end of its life when it reaches the beginning of the Wearout Period Print head life 6 750 000 characters Life Mechanism 15 000 000 lines The printer is defined to...

Страница 39: ... 90 RH Storage 10 to 90 RH except for paper and ribbon Vibration resistance When packed Frequency 5 to 55 Hz Acceleration 2 G Sweep 10 minutes half cycle Duration 1 hour Directions x y and z No external or internal damage should be found after the vibration test and the unit should operate normally Ambient temperature C RH Relative humidity Operating environment range 34 C 90 40 C 65 45 C 50 90 80...

Страница 40: ...nternal damage should be found after the drop test and the unit should operate normally When unpacked Height 5 cm 1 97 Directions Lift one edge and release it for all 4 edges When the printer is not printing no external or internal damage should be found after the drop test Acoustic noise operating Receipt When using autocutter Approximately 52 dB bystander position When not using autocutter Appro...

Страница 41: ...ical Reference Guide 1 8 External Dimensions and Weight Width 186 mm 7 32 in Depth 298 mm 11 73 in except for the protrusion Height 185 mm 7 28 in Weight Approximately 5 8 kg 12 8 lb All the numeric values are typical Color EPSON standard color ECW ...

Страница 42: ...ferences between the TM H6000II and the previous model the TM H6000 are shown in the following table Specification related items TM H6000 TM H6000II 2 dimension barcode PDF 417 availability Not available Available 2 color printing Not available Available Image scanning Not available Not available Image data storage Not available Not available Image data compression method Image data transmission f...

Страница 43: ... for 58mm or 60mm PG 58 Available by memory switch setting option PG 58 Available by memory switch setting option PG 58 Print speed Single color mode max 150 mm s 2 color print mode max 56 4 mm s Ladder barcode print speed max 70mm s max 114mm s ESC POS commands Supports more command than TM H6000 1 EMI CE marking Class B Class B North American model is Class A OPOS supported version 2 1 92E or la...

Страница 44: ...1 30 General Information Rev A ...

Страница 45: ...ing the TM printer in the same manner as the Windows standard printer driver 2 1 1 1 General Features of the EPSON Advanced Printer Driver The EPSON Advanced Printer Driver has the following features Supplies the Windows printer driver for the TM printer which enables printing through general Windows applications Enables executing unique functions of the POS printer such as paper cutting and drawe...

Страница 46: ...pt printing receipt Slip printing slip Reduce35 reducing whole print display to fit it into the width of receipt paper and printing it Sample program Sample program for using the StatusAPI with Visual Basic and Visual C can be installed Manual The following manuals can be installed Driver User s Manual Status API Reference Manual 2 1 1 3 EPSON Advanced Printer Driver Support Environment Supported ...

Страница 47: ...mittee but also totally supports the OPOS application development environment such as utilities for installation and setup the contents necessary for development such as sample programs and manuals and also the function of Log when debugging and silent installation which enables easy installation for a targeted PC EPSON OPOS ADK supports DirectIO with parameters for unique functions exclusively fo...

Страница 48: ...t are compatible with OPOS manuals utilities and sample programs described below can be installed OPOS Control for EPSON devices The following can be installed CO SO header file for C header file for VB TLB file for CO or device information file Manuals User s Guide Environment construction manual installation uninstallation usage of each utility Application Development Guide for OPOS compatible a...

Страница 49: ...EPSON Sending ESC POS commands to the printer from an application enables direct control of the printer For the detailed information regarding the ESC POS commands contact the dealer where you purchased the product Note USB specification printer needs the USB driver and the Ethernet specification printer needs the IP setting utility in addition For detailed information see item 4 1 4 Driver Inform...

Страница 50: ...el TM printer with UB U01II use a self powered USB HUB as shown in the above figure The host PC needs to have an installed USB device driver for using USB model TM printer Please contact EPSON or your dealer about the USB device driver and the procedure for installing 2 3 Serial Connection When the TM printer is connected to the host PC with a serial interface the following connection forms are po...

Страница 51: ...ws The type of cable that should be used depends on the operation and the handshake method for the TM printer You can operate the TM printer by Windows driver OPOS or ESC POS commands XON XOFF DTR DSR or RTS CTS are available as handshake controls See tables in following sections for the type cable for each connection ...

Страница 52: ...onnector On the DM D DM D500 etc which has DIP switch to select Y type connection confirm that the DIP switch has been set Y type connection Enable Application TM side control control setting XON XOFF except OPOS DTR DSR DOS OPOS Visual C RTS CTS DOS Windows driver Visual C Visual Basic MSComm XON XOFF 1 Type A or B 2 DM D500 A B Other DM D not available DTR DSR 1 Type A or B Type B 2 Type A or B ...

Страница 53: ... Y type connection confirm that the DIP switch has been set Y type connection Disable 2 4 Parallel Connection The TM printer is connected to the host PC via a parallel interface board UB P02II The customer display DM D is connected to the host PC via a serial port Application TM side control control setting XON XOFF except OPOS DTR DSR DOS OPOS Visual C RTS CTS DOS Windows driver Visual C Visual B...

Страница 54: ...er is connected to the host PC via an Ethernet interface a DM D cannot be connected to the TM printer We provide the IP address setup utility EPSON TMNet WinConfig for setting the IP address of the Ethernet model TM printer on the host PC Please contact EPSON or your dealer about EPSON TMNet WinConfig and the procedure for installing ...

Страница 55: ...nd Basic Operation 3 1 1 part name 3 1 1 1 Connectors WARNING Do not connect a telephone line to the drawer kick out connector or the display module connector otherwise the printer and the telephone line may be damaged roll paper cover unit cover front cover power switch control panel ...

Страница 56: ...a cover is open When this light is blinking there is an error See LED Blinking Pattern in Chapter 4 PAPER OUT This light comes on when the printer is out or nearly out of roll paper The printer has a paper end detector and it also has a near end detector which can be adjusted to warn you that the printer is nearly out of paper See Adjusting the Roll Paper Near End Detector on page 3 18 for informa...

Страница 57: ...control panel has two paper buttons that you may have to use although most paper handling functions will be handled by your software FEED Use this button to feed roll paper or to start a roll paper self test See the instructions later in this chapter RELEASE Use this button to release slip paper or to start a slip paper self test See the instructions later in this chapter Panel Button Operations E...

Страница 58: ...w ESC POS command Disabled Disabled Follow ESC POS command RELEASE Follow ESC POS command Enabled If slip is selected FEED Follow ESC POS command Follow ESC POS command Enabled Enabled RELEASE Follow ESC POS command Enabled Slip insertion waiting status Slip ejection waiting status All covers are closed Paper roll cover is opened Unit cover is opened Front cover is opened If receipt is selected FE...

Страница 59: ...t have to install drivers For information on these drivers see Control Method on page 2 1 and Install a Printer Driver in the Host PC POS Terminal on page 3 25 3 3 Printer setup This section describes the setup The flow of preparing to use printer is below Complete set up Printer setup See Printer setup page 3 5 Printer customizing See Customizing page 3 16 Driver setup OPOS APD See Install a Prin...

Страница 60: ...age 3 16 for how to set them 3 3 1 Installing or Replacing the Ribbon Cassette EPSON recommends the use of genuine EPSON ribbon cassettes Ribbon cassettes not manufactured by EPSON may cause damage to your printer that is not covered by EPSON s warranties To install the ribbon cassette for the first time or to replace a used ribbon follow the steps below 2 Install roll paper 1 Install ribbon casse...

Страница 61: ...urn on the power before installing a ribbon cassette 1 Unpack the ribbon cassette and turn the knob in the direction shown to take up any slack 2 Open the front cover of the printer using the tabs on each side of the cover 3 Remove the old ribbon if there is one Knob Tab ...

Страница 62: ...s shown 5 Turn the knob two or three times to make sure the ribbon is seated correctly You can also look at the side of the slip unit to see if the ribbon is in the correct place See below 6 Close the front cover of the printer Edge of ribbon cassette ...

Страница 63: ...on cassette EPSON recommends the use of genuine EPSON ribbon cassettes Ribbon cassettes not manufactured by EPSON may cause damage to your printer that is not covered by EPSON s warranties Note Be sure to turn on the power before installing a ribbon cassette 1 Unpack the ribbon cassette and turn the knob in the direction shown to take up any slack 2 Open the unit cover as shown below Inside the pr...

Страница 64: ...aped to the core because they might cause a paper jam To prevent paper jams make sure that nothing obstructs paper coming out of the paper exit and do not pull the paper out of the printer If you would like to use roll paper which is 60mm or 58mm width you need to adjust paper width of printer See Adjusting the Roll Paper Width on page 3 17 for details 1 To prevent data loss make sure that the pri...

Страница 65: ...e 4 Insert the paper roll as shown 5 Be sure to note the correct direction that the paper should come off the roll 6 Pull out a small amount of paper as shown Then close the cover and tear off the extra paper by pulling it toward the front of the printer ...

Страница 66: ...e various cables 3 3 4 1 Serial interface model Before connecting any of the cables make sure that both the printer and the host PC are turned off You need an appropriate serial parallel USB or Ethernet interface cable to connect your computer to the printer For the serial model it is important that you use a null modem cable not any other serial cable and for the parallel model use an IEEE 1284 c...

Страница 67: ...serial communication using the DIP switches See Adjusting the DIP Switches on page 3 19 for details 3 3 4 2 Parallel Interface Models 1 Press the connector on the end of the interface cable firmly into the interface connector on the connector panel 2 Press down the clips on either side of the connector to lock it in place 3 For interface cables equipped with a ground line attach the ground line to...

Страница 68: ... a bus power supply hub Therefore it is important to note that bus power supply hubs including the UB U01II and bus power supply functions with power dissipation of 100 mA or more cannot be connected directly to the printer A UB U02II can be directly connected to a UB U01 hub 5 Install the UB U01II 02II device driver on the host computer Note For information on how to obtain the required device dr...

Страница 69: ...wer cable to the customer display connector labeled DM D Doing so may result in damage to both the drawer cable and the printer 1 Connect the drawer cable to the drawer kick out connector labeled DK on the connector panel Connecting drawer 2 The connecting is finished 3 3 5 Connecting the Power Supply Unit PS 180 170 Use the optional EPSON PS 170 power supply or equivalent for your printer WARNING...

Страница 70: ... from the electrical outlet 2 Check the label on the power supply to make sure the voltage required by the power supply matches that of your electrical outlet 3 Plug the power supply cord into the connector shown below Note To remove the DC cable connector make sure the power supply s power cord is unplugged then grasp the connector at the arrow and pull it straight out 3 4 Customizing This printe...

Страница 71: ... the Roll Paper Width Follow the procedure below to adjust the roll paper width 1 Open the roll paper cover 2 Install remove adjust the roll paper guide PG 58 Open the roll paper cover and remove the screw on the right end Do not discard the screw as it may be reused later Insert the tab on the paper guide into the hook on the printer and then push the paper guide into place Screw Tab Hook ...

Страница 72: ...y switch setting utility for how to use the utility Note When you using OPOS or APD you may not set the memory switch The procedure is finished 3 4 3 Adjusting the Roll Paper Near End Detector The paper near end detector detects when paper is almost gone by measuring the diameter of the paper roll The detector has two settings Note Because of variations in paper roll cores it is not possible for t...

Страница 73: ...rinter has two sets of DIP switches The function of the DIP switches is different for each interface model 3 4 4 1 Changing the DIP Switch Settings If you need to change settings follow the steps below to make your changes CAUTION Turn off the power while removing the DIP switch cover to prevent an electric short which can damage the printer Use a crosshead screwdriver to remove the screw holding ...

Страница 74: ...r 3 Set switches using a pointed tool such as tweezers or a small screwdriver 4 Replace the DIP switch cover Then secure it with the screw The new settings take effect when you turn on the printer Note The functions of the switches of are shown in the following sections DIP switch cover switches ...

Страница 75: ...he table below 1 8 Transmission speed Transmission Speed in BPS bits per second 1 7 1 8 4800 ON ON 9600 OFF ON 19200 ON OFF 38400 OFF OFF DIP Switch 2 SW Function ON OFF 2 1 Handshaking BUSY condition Receive buffer full Offline or receive buffer full 2 2 Customer display connection Connected Not connected 2 3 Print density See the table below 2 4 2 5 Internal use Fixed to OFF 2 6 Internal use Fix...

Страница 76: ...level 3 or 4 printing speed is usually reduced For a tip about print density see When Using Original Paper on page 3 24 3 4 4 3 Parallel Ethernet interface model Print density DIP Switch 1 SW Function ON OFF 1 1 Auto line feed Always enabled Always disabled 1 2 Receive buffer capacity 45 bytes 4KB 1 3 1 8 Reserved Fixed to OFF DIP Switch 2 SW Function ON OFF 2 1 Handshaking BUSY condition Receive ...

Страница 77: ...t density is set to level 3 or 4 printing speed is usually reduced For a tip about print density see When Using Original Paper on page 3 24 3 4 4 4 USB interface model Print density Notes If the print density is set to level 3 or 4 printing speed is usually reduced For a tip about print density see When Using Original Paper on page 3 24 DIP Switch 1 SW Function ON OFF 1 1 Auto line feed Always ena...

Страница 78: ... use of this function may destroy the NV memory As a guideline do not use this function more than 10 times a day For information about the Memory switch utility please contact your dealer or EPSON When you use OPOS or APD generally you don t need to adjust memory switch because OPOS or APD are able to set these items automatically Original paper type DIP SW2 Print density level 3 4 P350 F380 ON ON...

Страница 79: ...the printer 3 Print two color data Ex two color graphic data Note When you use APD you may use the memory switch utility to set the memory switch For information about the Memory switch utility please contact your dealer or EPSON 3 5 Install a Printer Driver in the Host PC POS Terminal EPSON provides printer drivers for the TM H6000II The drivers are OPOS and Advanced Printer Driver APD They are f...

Страница 80: ...ation by wizard Is installation completed 2 Setup the OPOS device setting by using SetupPOS utility You can setup the OPOS and device setting by the SetupPOS utility 2 1 Setup the OPOS device setting Completed ERROR For detail refer to User Manual Select the device and I F setting Device specified setting Paper type size setting Bitmap setting Color print setting ...

Страница 81: ...evice and environment 1 Set the device setting by using SetupPOS utility 2 2 Device communication test by execute the CheckHealth ResultCode SUCCESS ERROR Confirm the error condition refer to the User s manual END The OPOS and device settings are right The Install and Setup are completed 3 Confirmation by sample program 4 Make a OPOS compliant program ...

Страница 82: ...the principal methods and properties for each device are introduced in the form of Visual Basic Visual C programs In this manual it is introduced in the form of Visual Basic 3 5 1 2 Package contents of EPSON OPOS ADK Package contents of EPSON OPOS ADK are same as that of previous one Installer SetupPOS Utility OPOS Controls Manual User s Manual Installation of the EPSON OPOS ADK Configurations and...

Страница 83: ...th other manuals for the APD Outline of installation and setup procedure is as follows When the printer is Ethernet model on Window 98 or 95 1 Install EPSON Advanced Printer Driver Select the modules needed to install TM H6000II Status API and USB device driver When the printer is USB interface model 3 Install EPSON Net Direct print 2 Install USB driver 4 Set up the printer port 5 Test print When ...

Страница 84: ...d to adjust the printer port setting for the printer interface model See the Installation manual and the User s manual for details Note When you use the serial interface model printer you need to adjust serial communication setting between printer and printer driver See Serial interface model on page 3 21 for information on the settings 5 Test print Execute test print from the property of printer ...

Страница 85: ...ting Please press the FEED button 3 Press the FEED button to continue printing The printer prints a pattern using the built in character set 4 The self test automatically ends and cuts the paper after printing the following completed The printer is ready to receive data as soon as it completes the self test Note If you want to pause the self test manually press the FEED button Press the FEED butto...

Страница 86: ...s the optional endorsement function the slip paper self test is slightly different When you feed additional sheets of slip paper in step 4 two lines are printed on the back of the slip by the endorsement print mechanism then the test continues printing on the surface side of the slip as described above ...

Страница 87: ...ge the print head by touching it with your fingers or any hard object 1 Open the paper roll cover 2 Clean the thermal element the green part of the print head with a cotton swab moistened with an alcohol solvent ethanol methanol or IPA Clean the thermal head periodically generally every three months to maintain receipt print quality 4 1 2 Cleaning the MICR Mechanism Use a moistened cleaning sheet ...

Страница 88: ...ack on while holding down the RELEASE button 5 Press the RELEASE button seven times 6 Close the paper roll cover 7 The printer prints the following message on receipt paper and the SLIP light flashes 8 Load the cleaning sheet like a standard check CAUTION Be sure that the sheet is inserted with the correct side up and that it is inserted in the correct direction 9 When the sheet is ejected press t...

Страница 89: ...er and close the cover If the paper is jammed in the slip section turn off the printer and remove the jammed paper and use a fresh sheet If you cannot remove the jammed paper easily open the unit cover Move the tabs on the sides of the cover forward and then lift the cover as shown below Push the levers backward to open the unit as shown below and then remove the jammed paper If the paper roll cov...

Страница 90: ... unit cover Move the tabs on the sides of the cover forward and then lift the cover as shown on the previous page 2 Following the instructions on the label inside the printer turn the knob until you see a pin in the opening as shown in the illustration below This returns the cutter blade to the normal position 3 Close the unit cover 4 2 3 LED Blinking Pattern 4 2 3 1 Error Types The printer stops ...

Страница 91: ...Autocutter error The autocutter does not work correctly Recovers by error recovery command Home position detection error The home position cannot be detected due to a paper jam Recovers by error recovery command Carriage detection error The carriage is malfunctioning due to a paper jam etc Recovers by error recovery command Paper roll cover open error Printing on the paper roll is not performed co...

Страница 92: ...along with a guide section to help you find specific commands ERROR Description ERROR LED Blinking Pattern Recovery R W error in memory or gate array After R W checking the printer does not work correctly Writing to reading out or erasing the NV memory for image scanning results does not work correctly Impossible to recover High voltage error The power supply voltage is extremely high Impossible t...

Страница 93: ...olumn gives the ASCII characters that correspond to the codes Part of a hexadecimal dump is shown below Hexadecimal Dump To terminate hexadecimal dump press FEED button three times 1B 21 00 1B 26 02 40 40 1B 25 01 1B 63 34 00 1B c 4 41 42 43 44 45 46 47 48 A B C D E F G H A period is printed for each code that has no ASCII equivalent In hex dump mode all commands except real time ESC POS commands ...

Страница 94: ...51 711051 Fax 02151 713293 In Southeast Asia N A K Mfg Malaysia SDN BHD Lot 19 11 Bersatu Industrial Complexs Jalan Satu Kaw Per Cheras Jaya Balakong Industrial Area 43200 Cheras Selangor Darul Ehsan Malaysia Tel 03 9047896 9047900 9047691 Fax 03 9047889 Original paper TF50KS E Nippon Paper Industry Co Ltd 1 12 1 Yuraku Cho Chiyoda Ku Tokyo 100 Japan Tel 03 3218 8000 Fax 03 3216 1375 4 3 2 Other Q...

Страница 95: ...anzaki Specialty Papers Inc U S A 1500 Main Street Springfield MA 01115 USA Tel 413 736 3216 Fax 413 734 5101 4 3 3 Specified Two color Thermal Paper ENTPB080080 In Japan Nakagawa Mfg Co Ltd In USA Nakagawa Mfg USA Inc In Europe Nakagawa Mfg Europe GmbH In Southeast Asia N A K Mfg Malaysia SDN BHD Original paper PD750R Oji Paper Mfg Co Ltd If roll paper is made from Original paper PD750R Oji paper...

Страница 96: ...4 10 Maintenance Troubleshooting Rev A ...

Страница 97: ...l be printed This method has limits on the size of the bitmap that can be stored but printing is very fast If the power supply of printer is shut off the saved bitmap in the printer will disappear 3 NV Bit image EPSON OPOS ADK provides a tool TMFLogo that enables registration of a bitmap image in the NVRAM of an EPSON TM series printer The tool can be used from the device specific settings of the ...

Страница 98: ... position Download Bit image width Less than paper width height There is a limitation Height length RAM Size width length For details please refer to the ADG for TM H6000II in OPOS ADK High level Store Store bitmap to RAM by SetBitmap method after turn on the printer Available Available Select parameter When printing a stored bitmap that is used many times this method is suitable Print Print store...

Страница 99: ...f a line It is not possible to use these on PrintBitmap method 5 1 2 3 Color bitmap printing If a 16 color or a 256 color bitmap file is supplied the image may be printed using 2 colors If the original file is a 2 color bitmap it will be printed in monochrome The halftone method may be set using the device specific setting dialog To print as image using 2 colors 2 color thermal paper must be selec...

Страница 100: ...tCode SUCESS OPOSPrinter PrintNormal ResultCode SUCESS OPOSPrinter ChangePrintSide ResultCode SUCESS OPOSMICR BeginRemoval ResultCode SUCESS End Error Processing Yes No MICR reading procedure Printing procedure Endorsement printing Printing procedure Right side printing Check removal procedure Yes Yes Yes Yes Error Processing No Error Processing No Error Processing No Error Processing No ...

Страница 101: ..._TIMEOUT Then MsgBox Please insert a check Else MsgBox insert error Exit Do End If Loop OPOSMICR1 EndInsertion With OPOSPOSPrinter1 Endorsement Printing PrinterNormal PTR_S_SLIP Chr H1B Endorsement Printing vbLf Change of the printing side ChangePrintSide PTR_PS_SODE1 PrinterNormal PTR_S_SLIP Chr H1B Slip Printing vbLf End With RC OPOSMICR1 BeginRemoval 3000 If RC OPOS_E_TIMEOUT Then MsgBox Please...

Страница 102: ... explained in section 5 3 1 that can be used to check drawer status A StatusUpdateEvent is fired whenever the drawer is opened or closed Below are examples of programs that use events to check if the drawer has been opened or closed If Not OPOSCashdrawer1 DrawerOpened Then OPOSCashdrawer1 OpenDrawer OPOSCashdrawer1 WaitForDrawerClose 10000 1000 100 100 End If Main Program Global DrawerFlag As Bool...

Страница 103: ...ICR function at the same time 1 Open the TM H6000II Slip by using BiOpenMonPrinter 2 Read the MICR data by using BiMICRReadCheck Note You should specify the result data handling by using BiMICRSelectDataHandling 3 Feed the check to the print start position on the face by BiMICRLoadCheck 4 Print data on face of the slip 5 Switch the printer driver to TM H6000II Endorsement from TM H6000II Slip Note...

Страница 104: ...vailable NVRAM size for the TM H6000II ANK model max 384KB Multilingual model max 192KB Printable Size Printing Quality Printing method Printing Speed 2 Color Printing Receipt Slip Printing Printing Position Note Normal Bit image width Less than paper width height no limitation Normal Store No need Available Available Select parameter When printing a different bitmap each time this method is suita...

Страница 105: ...s other barcode ex EAN13 etc however it can t adjust the detail setting ex step number module height and width etc The adjusting is done with the Two Dimensional Code Parameter Setting Tool The tool is provided with APD This tool is for APD printing and is not for OPOS and direct printing using ESC POS commands See the Two Dimensional Code Parameter Setting Tool User s Manual for details about thi...

Страница 106: ... in Status API Refer to the Status API User s Manual and the sample programs for details call api to open the drawer1 rtn BiOpenDrawer m_hApi EPS_BI_DRAWER_1 EPS_BI_PULSE_100 This calling means open the drawer1 with 100msec pulse Note Program needs to call BiOpenMonPrinter before calling BiOpenDraewer get the current printer status rtn BiGetStatus m_hApi getstatus If rtn 0 Then ErrMsg rtn Error ha...

Страница 107: ...M H6000II Technical Reference Guide Appendix A Character Code Tables A 1 Page 0 PC437 USA Standard Europe International Character Set USA NOTE Character code tables show only character configurations not the actual print pattern ...

Страница 108: ...A 2 Character Code Tables A 2 Page 1 Katakana ...

Страница 109: ...Character Code Tables A 3 TM H6000II Technical Reference Guide A 3 Page 2 PC850 Multilingual ...

Страница 110: ...A 4 Character Code Tables A 4 Page 3 PC860 Portuguese ...

Страница 111: ...Character Code Tables A 5 TM H6000II Technical Reference Guide A 5 Page 4 PC863 Canadian French ...

Страница 112: ...A 6 Character Code Tables A 6 Page 5 PC865 Nordic ...

Страница 113: ...Character Code Tables A 7 TM H6000II Technical Reference Guide A 7 Page 16 WPC1252 ...

Страница 114: ...A 8 Character Code Tables A 8 Page 17 PC866 Cyrillic2 ...

Страница 115: ...Character Code Tables A 9 TM H6000II Technical Reference Guide A 9 Page 18 PC852 Latin2 ...

Страница 116: ...A 10 Character Code Tables A 10 Page 19 PC858 Euro ...

Страница 117: ...Character Code Tables A 11 TM H6000II Technical Reference Guide A 11 Page 254 Space Page ...

Страница 118: ...A 12 Character Code Tables A 12 Page 255 Space Page ...

Страница 119: ...ode Hex Country 23 24 40 5B 5C 5D 5E 60 7B 7C 7D 7E U S A France à ç é ù è Germany Ä Ö Ü ä ö ü ß U K Denmark I Æ Ø Å æ ø å Sweden É Ä Ö Å Ü é ä ö å ü Italy é ù à ò è ì Spain I Pt Ñ ñ Japan Norway É Æ Ø Å Ü é æ ø å ü Denmark II É Æ Ø Å Ü é æ ø å ü Spain II á Ñ é í ñ ó ú Latin America á Ñ é ü í ñ ó ú Korea W ...

Страница 120: ...A 14 Character Code Tables ...

Страница 121: ......

Страница 122: ...EPSON SEIKO EPSON CORPORATION Printed in Japan ...

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