48
Notices
3.8 When the external plastic case has been scratched or abused.
3.9 When damages resulted from inappropriate tests, installation, maintenance or adjustments.
The warranty does not extend to accessories (lids, covers, trays) or replenishing supplies and
consumables (ink cartridges, toner, ink ribbons, batteries, photosensitive units, knobs, print heads,
lamps), which, due to their nature, must be regularly purchased through authorized dealers.
4. How to obtain warranty service
Please refer to the user documentation to ensure that the product settings have been properly set and
to perform the diagnostic tests indicated therein. Furthermore, in order for the unit to operate
optimally, always use original EPSON supplies and consumables.
To obtain warranty service, the purchaser may take the product to any Authorized EPSON Service
Center, along with proof of purchase, or call any of the EPSON Technical Assistance Centers (see
country list starting on page 49).
Upon calling an Authorized EPSON Service Center, the purchaser will be asked to provide the
product model and serial numbers, and may be asked to provide information on the location and the
date of purchase (the warranty is only valid in the country of purchase).
If the product warranty includes on-site service assistance, it will be provided on the next working
day in the cities where this service is offered by EPSON.
If there are no Authorized Service Centers in your area, call the Technical Assistance Center for
service referral.
4.1 Courier service (available in some countries where EPSON has subsidiaries).
If the purchaser prefers to use a courier to send the equipment for warranty service, he should
call the Technical Assistance Centers of the subsidiary to receive instructions on how to send
the equipment and to obtain a service order code number. The client will be responsible for the
transportation, insurance and packaging costs.
This service is only offered where the product was purchased.
5. Responsibilities of purchaser
The purchaser is responsible for the safety of all confidential and proprietary information stored on
the product, as well as for recovery backup files in case of damage. Any activity related with the re-
installation or resetting of the software that was delivered with the equipment, will be billed to the
purchaser at the rates in effect at the EPSON Service Center. This also applies if the failure was the
result of a defect in the purchaser’s proprietary software or of a computer “virus”.
In order to obtain on-site service, the latter will be required to provide: access to the product; an
appropriate working area; access to electrical facilities; access to the resources that may be necessary
for the installation, repair or maintenance of the unit; a safety environment for EPSON staff and
their work tools.
