Troubleshooting
9-2
9.3
Ribbon or Carriage-related Problems
S
Ribbon Problems
S
Make sure that the ribbon is:
S
Stretched correctly;
S
Not worn thin or dry;
S
Not torn or damaged in any other way;
S
Not jammed.
S
If the ribbon box is damaged, replace it with a new one.
S
Carriage does not move smoothly
S
Examine the paper pathway. Remove any obstructions. Check that all packing
material is removed.
S
Examine the carriage area for obstructions. Remove where necessary.
9.4
Paper-related Problems
S
The printer does not accept the sheet
S
Check whether the document is within specifications or not
S
Check whether the document is inserted and aligned correctly or not
S
Fanfold Paper is not positioned at perforation for tear-off feature
S
Select the correct form length using the Set-up feature.
S
Reset top of form by performing a Parking function.
S
Paper tears or jams
S
Examine the paper path; remove any obstructions.
Note:
To clean the paper path remove the Alignment Unit as described in
paragraph 4.1.2
.
S
Paper is ropy, such as crimp.
S
Multi-carbon does not bond well together.
S
Too thick, too thin or too many sheets of paper.
S
There is residue of paper or fibre on the printing media.
S
Paper with clip or pin (which would damage the printer seriously)
Note:
See
paragraph 6.2 Document Specification
.
S
Paper jam with printer including the optional Tractor Unit
S
Is the fanfold paper too loose or too taut between the tractors?
S
If the holes in the paper are deformed at their outer edges, the paper is too taut.
S
If the paper rises between the tractors, it is too loose.
S
Readjust the tractor spacing so that the paper lies smoothly but without any tension.
S
Ensure that the paper is horizontally aligned on the pins.
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