The printer does not work and the control panel lights are off even when you turn on the printer.
Cause
What to do
The power cord is not properly plugged into the
electrical outlet or your printer.
Turn off the printer, and make sure the power cord is firmly
plugged into the electrical outlet and the printer, if necessary.
Then turn on the printer.
The electrical outlet does not work.
Use a different outlet.
Printing
Printing or printout quality problems
The printer is on but it doesn’t print.
Cause
What to do
The interface cable is broken or twisted.
Check that the interface cable is not broken or twisted. If you have
another interface cable, replace the cable and check whether the
printer works correctly.
The printer is not connected directly to your
computer.
When you use a printer changer, printer buffer, or a extension
cable, the printer does not print correctly due to the combination
of these devices. Make sure that the printer works correctly when it
is connected to your computer without these devices.
The printer driver is not installed correctly.
Check that the printer driver is installed properly. If necessary,
reinstall the printer driver.
Paper is jammed or the ribbon or guard
mechanism is stuck.
Turn the printer off, open the printer cover and remove the
jammed paper or things that are stuck. To eject the jammed paper,
see “Clearing a Paper Jam” on page 51.
The printer is hung-up (stopping in abnormal
situations).
Turn the printer off and wait for a while. Then, turn the printer on
again, and start printing.
The cable used in the WNI4915 mode is not the
one shipped with the printer.
Ensure that the correct dedicated cable is always used.
The printer does not print when the computer sends data.
Cause
What to do
The printer is paused.
Press the
Offline
button to turn off the
Power
light.
PLQ-35 User’s Guide
Troubleshooting
47
Содержание PLQ-35
Страница 1: ...User s Guide NPD6419 01 EN ...
Страница 19: ...Chapter 2 Paper Handling PLQ 35 User s Guide Paper Handling 19 ...