background image

4-2      

Troubleshooting

L

Proof Sign-off:
E. Omori

_______

M. Fujimori

_______

K. Pipa

_______

EPSON Photo!3
Rev. C3

A5 size

CHAP4.FM

9/8/99

Pass 0

Check that the port to which your camera is 
connected is properly configured, and that the 
Base I/O port address and the Interrupt Request 
Number (IRQ) assigned to the port are not in 
conflict with other devices.

If you are using a Macintosh and serial cable, and 
the camera is sharing a serial port with another 
device, make sure AppleTalk is inactive.

If you are using a Macintosh and a USB cable, 
make sure PhotoPC 800 USB Driver file is active.

An error message appears when you are using 
EPSON Photo!3 while the camera is connected to the 
computer.

Make sure the cable is connected correctly, as 
described in “Connecting the Camera to Your 
Computer” on page 1-1.

Make sure the camera’s dial switch is set to 

When you use Controls tab, make sure to open the 
lens cover and set the dial switch to 

 or 

.

Make sure the batteries have enough power and 
are installed correctly.

Make sure the computer has enough memory and 
disk space.

Check the port settings on the Setup menu of your 
EPSON Photo!3 software. You may need to 
change the Port and Speed connection settings to 
Auto. See “Changing computer connection 
settings” on page 2-17 for detailed instruction.

Avoid opening or working with applications 
unrelated to the photo transfer process while the 
camera and computer are communicating.

Note:
While the camera and computer are communicating, 
star icons move across the camera's display panel.

Содержание Photo File Uploader3

Страница 1: ...inted in Japan 99 06 1 4010706 S01 00 Digital Camera Utility Programs Photo 3 Photo File Uploader3 User s Guide Photo 3 Photo File Uploader3 User s Guide 4010706 BK cover FRev 0 4010706 Y cover FRev 0 4010706 M cover FRev 0 4010706 C cover FRev 0 ...

Страница 2: ...third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product SEIKO EPSON CORPORATION and its affiliates shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as Original EPSON Products or EPSON Approved Products by SEIKO EPSON CORPOR...

Страница 3: ...ii L Proof Sign off E Omori _______ M Fujimori _______ K Pipa _______ EPSON Photo 3 Rev C A5 size Front fm 9 8 99 Pass 0 ...

Страница 4: ...stalling EPSON Photo 3 1 8 Installing EPSON Photo File Uploader3 1 8 Installing other software 1 9 Chapter 2 Using EPSON Photo 3 Working with EPSON Photo 3 2 1 Accessing EPSON Photo 3 2 1 Getting information through online help 2 2 EPSON Photo 3 menus 2 3 Using the Camera Menu 2 5 Transferring photos to your computer 2 5 Placing photos in your documents 2 7 Erasing selected pictures from memory ca...

Страница 5: ...ties Using EPSON Photo File Uploader3 3 1 Uploading images from your PC 3 2 Uploading images from your Macintosh 3 4 Making screen copies 3 6 Using EPSON Program Uploader 3 9 Uploading programs 3 9 Removing programs 3 10 Chapter 4 Troubleshooting Software Problems 4 1 Reinstall EPSON Photo 3 4 3 For Windows Users 4 3 For Macintosh users 4 4 Glossary Index ...

Страница 6: ...computer or capture screen shots on the computer screen and save them in the digital camera s memory EPSON Program Uploader allows you to upload optional programs from the computer to the camera or delete programs from the camera You can convert image files into various formats such as JPEG and Bitmap Files for use with your favorite desktop publishing and image editing software About This Guide T...

Страница 7: ... Guide System Requirements Requirements for serial connection PCs Macintosh computers 486 processor or higher Serial port with standard RS 232C interface and a communication speed of 19200 bps or higher At least 16 MB RAM 32 MB for Windows 98 Hard disk drive with at least 40 MB free space VGA monitor with at least 16 color display Microsoft Windows 95 98 or NT 4 0 or later Power PC processor Seria...

Страница 8: ...tacle At least 32 MB RAM Hard disk drive with at least 40 MB of free space VGA monitor with at least 16 color display Microsoft Windows 98 pre installed Power PC G3 processor Apple Macintosh with built in USB port 24 MB RAM Hard disk drive with at least 40 MB free space Monitor with minimum resolution of 640 480 Macintosh OS 8 1 or later OS 8 1 is required to install iMac Update before installing ...

Страница 9: ...4 Introduction L Proof Sign off E Omori _______ M Fujimori _______ K Pipa _______ EPSON Photo 3 Rev C3 A5 size Intro fm 9 8 99 Pass 0 ...

Страница 10: ...cintosh Note Be sure to install EPSON Photo 3 first You cannot install other software before EPSON Photo 3 is installed When you install EPSON Photo 3 the EPSON Program Uploader utility is also installed automatically Connecting the Camera to Your Computer You can connect your camera to a PC or Macintosh with a serial cable or the included USB cable See the instructions in this section Note When t...

Страница 11: ...otheUSB portonyour computer or USB hub 2 Open the connector cover on the side of the camera Insert the other end of the USB cable to the interface connector Make sure the shape of the cable connector fits the interface connector c Caution Be sure to position the cable correctly before pushing it into the connector Otherwise the cable s pins may be damaged Note You can connect or disconnect the USB...

Страница 12: ... port 3 If necessary turn the camera s dial switch to and turn on your computer c Caution Keep your camera and computer away from potential sources of electromagnetic interference such as loudspeakers or base units of cordless telephones Using a serial cable Connecting to a PC You can connect the camera to a PC with a Windows serial cable Follow the steps below 1 Make sure the camera and your comp...

Страница 13: ... the cable s pins may be damaged 4 Turn the camera s dial switch to and turn on your computer c Caution Keep your camera and computer away from potential sources of electromagnetic interference such as loudspeakers or base units of cordless telephones Connecting to a Macintosh You can connect the camera to a Macintosh with a Macintosh serial cable Follow the steps below Note To connect to a Macint...

Страница 14: ...e connector c Caution Be sure to position the cable correctly before pushing it into the connector Otherwise the cable s pins may be damaged 4 Turn the camera s dial switch to and turn on your computer Note Make sure AppleTalk is inactive for the port that you use to connect your camera Otherwise the computer may not recognize your camera c Caution Keep your camera and computer away from potential...

Страница 15: ...eps to install EPSON Photo 3 1 Turn on the computer and turn the camera s dial switch to 2 The dialog box below appears Insert the software CD in the CD ROM drive then click Next 3 Select Search for the best driver for your device then click Next 4 Select the Specify a location check box as shown below Then type in or browse and select the CD ROM drive letter the EPSON folder the folder of your pr...

Страница 16: ... software name to remove or add a check mark Make sure there is a check mark next to EPSON Photo 3 4 Click OK Then follow the on screen instructions 5 After installing EPSON Photo 3 click Finish 6 The installation process automatically begins for any software you selected in addition to EPSON Photo 3 in step 3 Follow the on screen instructions To install more software go to the next section Instal...

Страница 17: ...are you selected in addition to EPSON Photo File Uploader3 in step 3 Follow the on screen instructions Installing Software for Macintosh Users Installing EPSON Photo 3 Follow the steps below to install EPSON Photo 3 1 Turn on the computer and insert the included CD for Macintosh in the CD ROM drive 2 Double click the EPSON icon that appears on your computer s desktop Then double click the EPSON Ph...

Страница 18: ...nstall the software Installing other software In addition to EPSON Photo 3 and EPSON Photo File Uploader3 your software CD contains other software to expand the capabilities of your camera Follow the steps below to install the software of your choice See your software documentation for a description of the available software 1 Turn on the computer and insert the included CD for Macintosh in the CD...

Страница 19: ...1 10 Installing the Software L Proof Sign off E Omori _______ M Fujimori _______ K Pipa _______ EPSON Photo 3 Rev C3 A5 size CHAP1 FM 9 8 99 Pass 0 ...

Страница 20: ...s to your camera Working with EPSON Photo 3 Once your camera and computer are connected and turned on you are ready tostart working with EPSON Photo 3 If you have not yet installed EPSON Photo 3 in your computer see Chapter 1 Installing the Software to install it Note If you do not set your camera s clock before connecting it to the computer the camera s time and date is automatically set to that ...

Страница 21: ...LE2 compliant application Windows only From an application that supports OLE2 object linking and embedding choose EPSON PhotoPC 800 Object on the Insert Object menu and click OK Note The process for accessing EPSON Photo 3 from TWAIN or OLE2 compliant applications may vary slightly depending on your software Refer to your software documentation for detailed instructions on selecting TWAIN data sou...

Страница 22: ...ng this time otherwise communication may be interrupted When you connect the camera and computer with the USB cable star icons always move across the display panel because the camera and computer are always communicating If the Setup menu appears when you open EPSON Photo 3 your camera and computer may not be connected properly Connect the camera to your computer and make sure your camera s dial s...

Страница 23: ...der on your hard disk Select images to transfer them to an application or erase them from the folder You can also upload these images from your computer to your camera s memory card Controls menu Displays camera settings such as image quality and flash control You can change some of the camera settings and also take pictures using the Live Preview window on your computer Note To take a picture or ...

Страница 24: ...the computer with Select Camera Directory If you have made and attached an audio recording to a photo you can listen to the recording by clicking the audio icon Tostopthe playback click the audio icon again Note If a message appears indicating that the camera is not connected properly make sure the serial or USB port is working and that the port setting in the Setup menu matches the port you are u...

Страница 25: ...e selection window or click the Select All button to save all the photos in your camera Note To rotate an image select the image and click one of the rotation buttons 3 Click the Save To Folder button 4 Select a folder in the dialog box then click Save Your photos will be saved to the folder you selected If a photo has an attached audio recording you canchoosebetween savingboththeimage and the rec...

Страница 26: ...for Windows only or TWAIN such as Adobe Photoshop 5 0 and Microsoft PictureIt 2 0 you can directly transfer your photos from your camera to your documents If your application does not support OLE2 or TWAIN you need to save your photos as JPEG BMP PCX or PICT for Macintosh files and then open them from within your application If you are not sure whether your application supports OLE2 or TWAIN give ...

Страница 27: ... image you wanttouse then click the Get Photo or Get Photos button A copy of the picture appears in your document Note If you want to rotate an image select the image and click one of the rotation buttons If you want to improve the image quality of your photos select the PhotoEnhance check box before clicking Get Photo or Get Photos Transferring takes longer when using this feature Using drag and ...

Страница 28: ... in the Camera menu 3 Click the Export Photos button A dialog box appears allowing you to select a folder specify a file name select a file format and save the photos You can save photos in JPEG BMP PCX or PICT for Macintosh only format Note If you want to improve the image quality of your photos select the PhotoEnhance check box before clicking Export Photos Transferring takes longer when using t...

Страница 29: ... and Audio to erase the photo and audio files Click Audio Only to erase the audio files only If any of the photos are locked a dialog box appearsasking you whether you want toleavethe photos in your camera or erase them Click Yes to leave the photos in your camera or click No to erase them Getting photo information You can see an enlarged view of any thumbnail in the selection window by clicking t...

Страница 30: ...clicking the image while the control key is pressed Note The Photo Info button is disabled when multiple images are selected Viewing your photos You can see a much larger view of any thumbnail in the selection window by clicking the View Photo button or by double clicking the thumbnail The photo s number in the memory card and its dimensions are displayed above the image view area The size of the ...

Страница 31: ...ecordings For instructions see Using the Camera Menu on page 2 5 The major difference between the Folder menu and the Camera menu is that in the Folder menu you can open a dialog box with the Browse button to find the folder containing the images you downloaded or saved Also you can upload EPSON Photo file format images from your computer to your camera using the Upload Copy button Note EPSON Phot...

Страница 32: ...to File Uploader3 on page 3 1 Uploading and copying photos Click the Upload Copy button to upload selected photos to a CompactFlash memory card installed in your computer or camera You can also copy photos to another folder with this button The following dialog box appears after clicking this button Select the transfer method then click the OK button Images are added to the memory card in the came...

Страница 33: ...om your computer and change camera settings When the camera is not connected to your computer this menu is not accessible See Connecting the Camera to Your Computer on page 1 1 to connect your camera correctly Note Make sure to open the camera s lens cover and turn the camera s dial switch to or before starting EPSON Photo 3 Controlling the camera from your computer You can change camera settings ...

Страница 34: ... available See the PhotoPC 800 User s Guide for details Setting the self timer Select the Self Timer check box in the Controls menu to activate the self timer See the PhotoPC 800 User s Guide for more information Selecting macro mode Select the Macro check box in the Controls menu to turn on the macro feature See the PhotoPC 800 User s Guide for details on the macro feature Taking pictures from yo...

Страница 35: ... consumes much battery power so use of the optional AC adapter is recommended See your PhotoPC 800User s Guide for more information on using the AC adapter You cannot turn off thecamerawhen you areusing live preview Click the Stop button to turn off the live preview feature and then turn off the camera The live preview image will be updated every few seconds for the amount of time specified in the...

Страница 36: ...ication by clicking the Test Connection button Connection information appears in the Computer Connection window Note Make sure the camera s dial switch is set to Do not change the Port and Speed settings from Auto unless youknowtheconfigurationofthe serialport you want to use If you change the Port and Speed settings you may lose the connection between the camera and your computer Changing the com...

Страница 37: ... select the USB port you cannot change communication speed Checking the current status of the camera The Computer Connection window displays the current status of the camera and its connection to the computer If there is a problem with the connection EPSON Photo 3 provides information in this window to help you solve the problem Follow these steps if you get an error message in the Computer Connec...

Страница 38: ...bed below The camera s clock will continue to keep time accurately as long as power is being supplied to your camera If your batteries run out you must replace them within 30 minutes to avoid losing the time settings in your camera Follow these steps to set the camera s clock 1 In the Setup menu click the Set Time button The Set Camera Time and Date dialog box appears 2 Use the arrows to change th...

Страница 39: ...2 20 Using EPSON Photo 3 L Proof Sign off E Omori _______ M Fujimori _______ K Pipa _______ EPSON Photo 3 Rev C3 A5 size CHAP2 FM 9 8 99 Pass 0 ...

Страница 40: ...on the CD ROM shipped with your camera allows you to convert any JPEG BMP or PICT for Macintosh only image to EPSON Photo file format and upload it to a CompactFlash memory card You can also use this software to make and save screen shots of everything displayed on the computer screen Use this feature to turn any of the documents you create for example PowerPoint presentations into image files tha...

Страница 41: ...page 3 4 1 Make sure EPSON Photo 3 is not running on your computer Connect your camera to the computer See Connecting the Camera to Your Computer on page 1 1 2 Open your EPSON Photo File Uploader3 program Click Start point to Programs point to EPSON Photo File Uploader3 Ver 1 then click EPSON Photo File Uploader3 The Upload To Camera menu appears 3 Select a file type from the File Type list and se...

Страница 42: ...cted Files List box select an image size from the Image Size box During the uploading process EPSON Photo File Uploader3 converts your files to EPSON Photo file format with the image sizes you specified 6 If you want to save copies of the converted files on your computer select the Save file to check box before uploading the photos Click Browse then select the folder where you want to save the fil...

Страница 43: ...o select Upload to the camera and click OK To cancel your job click Cancel Uploading images from your Macintosh You need System 7 5 or later to upload images to your camera from your Macintosh 1 Make sure EPSON Photo 3 is not running on your computer Connect your camera to the computer See Connecting the Camera to Your Computer on page 1 1 2 Double click the EPSON Photo File Uploader3 icon in the ...

Страница 44: ...oad and click Select When you finish selecting image files click Done to close the Select Files dialog box The selected images appear in the Selected Files List box in the order they will be uploaded If you want to remove files from this list select the files and click Remove 4 For each file in the Selected Files List box select an image size in the Image Size box During the uploading process EPSO...

Страница 45: ...o the folder you specified 8 Thumbnails appear of the images that will be uploaded to your camera s memory card Make sure Upload to the camera is selected and click OK EPSON Photo File Uploader3 begins uploading the images to your memory card To stop uploading click Cancel Making screen copies You can make copies or screen shots of the images that appear on your computer screen then save those ima...

Страница 46: ...ptures using the Hot Key settings box Select the ALT CTRL or SHIFT check box then select a key from the hot key list The default hot key is the F5 key 6 Click Start to register the key combination When the keycombinationis registered the Startbutton changes to a Stop button The key combination remains registered only for the current session Pressing the Stop button erases the hot key combination 7...

Страница 47: ... making screen shots Follow these steps to make screen shots on your Macintosh 1 Make sure EPSON Photo 3 is not running on your computer Connect your camera to the computer 2 Double click the EPSON Photo File Uploader3 icon The EPSON Photo File Uploader window appears 3 Start your application and open the file you want to capture then press SHIFT COMMAND 3 on your computer keyboard Your Macintosh ...

Страница 48: ...r PhotoPC 800 User s Guide for instructions 1 Make sure EPSON Photo 3 is not running on your computer Connect your camera to the computer 2 Turn the camera s dial switch to 3 Click or double click the EPSON Program Uploader icon in the EPSON Photo 3 program group or folder The EPSON Program Uploader window appears Note If a message appears indicating the camera is not properly connected to the com...

Страница 49: ... your PhotoPC 800 User s Guide for instructions 1 Make sure EPSON Photo 3 is not running on your computer Connect your camera to the computer 2 Turn the camera s dial switch to 3 Click or double click the EPSON Program Uploader icon in the EPSON Photo 3 program group or folder The EPSON Program Uploader window appears Note If a message appears indicating the camera is not properly connected to the...

Страница 50: ...menu when you connect the camera to your computer and open EPSON Photo 3 Make sure the cable is connected correctly as described in Connecting the Camera to Your Computer on page 1 1 Make sure the camera s dial switch is set to When you use Controls tab make sure to open the lens cover and set the dial switch to or Make sure the batteries have enough power and are installed correctly Check the por...

Страница 51: ...a is connected to the computer Make sure the cable is connected correctly as described in Connecting the Camera to Your Computer on page 1 1 Make sure the camera s dial switch is set to Whenyou use Controlstab make sure to open the lens cover and set the dial switch to or Make sure the batteries have enough power and are installed correctly Make sure the computerhas enough memory and disk space Ch...

Страница 52: ...er 1 then click Uninstall 2 Click OK to uninstall 3 After the program is uninstalled click OK 4 Restart the computer then install EPSON Photo 3 again See Installing EPSON Photo 3 for serial cable users on page 1 7 to install the program When connected with a USB cable 1 Connect the camera and computer with USB cable then turn the camera s dial switch to 2 Click Start point to Settings and click Co...

Страница 53: ...EPSON Photo 3 program Follow the step in When connected with a serial cable on page 4 3 to remove the program Then install the program again See Installing EPSON Photo 3 for USB users on page 1 6 to install the program For Macintosh users You do not need to remove EPSON Photo 3 before reinstalling Just install EPSON Photo 3 again See Installing EPSON Photo 3 on page 1 8 ...

Страница 54: ...to drop the object in a new location Design rule for camera file system Recording standard for image files This standard has been established by Japan Electronic Industry Development Association JEIDA Exif2 1 Standard format for audio image files This standard has been established by Japan Electronic Industry Development Association JEIDA grayscale Images represented with various shades of gray in...

Страница 55: ...n dots per inch dpi or pixels per inch ppi thumbnails Small representations of images TWAIN A type of interface protocol that makes input peripherals such as scanners or digital cameras easier to access directly from application programs USB A Universal Serial Bus A hardware interface for connecting low speedperipherals suchas a keyboard mouse scanner or printer to the computer USB hub A device th...

Страница 56: ...otos 2 9 Export Photos 2 6 2 9 2 12 Get Photo 2 7 Get Photos 2 7 Photo Info 2 10 rotation 2 6 2 8 2 9 Save To Folder 2 5 2 13 Select All 2 9 Set Time 2 17 2 19 Start 2 16 Stop 2 15 Take a Picture 2 15 Test Connection 2 17 2 18 Upload Copy 2 12 2 13 View Photo 2 11 C Cables serial 1 3 to 1 5 USB 1 2 to 1 3 Camera clock 2 19 Camera ID 2 10 2 19 Camera menu 2 4 2 5 to 2 11 Clock setting 2 19 Communic...

Страница 57: ...creen copies 3 6 to 3 8 Preview option 3 3 3 6 Screen Capture menu 3 6 to 3 8 uploading images 3 1 to 3 6 Upload To Camera menu 3 2 to 3 6 EPSON Program Uploader accessing 3 9 installing 3 9 using 3 9 to 3 10 Erasing photos 2 9 to 2 10 2 16 F Finding the folder containing your photos 2 13 Flash settings 2 14 Folder menu 2 4 2 12 to 2 14 H Help 2 2 I Image quality settings 2 14 Image selection wind...

Страница 58: ...omputer 2 5 uploading to the camera 2 13 viewing 2 11 Pictures erasing 2 9 to 2 10 inserting by importing 2 9 taking from the computer 2 15 Playing back audio recordings 2 11 R Removing programs 3 10 Rotating photos 2 6 2 8 2 9 S Saving photos to a folder 2 6 Screen Capture menu 3 6 to 3 8 Self timer settings 2 14 Serial cable 1 3 to 1 5 Serial communication speed 2 18 Setup menu 2 4 2 17 to 2 19 ...

Страница 59: ...roof Sign off E Omori _______ M Fujimori _______ K Pipa _______ EPSON Photo 3 Rev C A5 size Front fm 9 8 99 Pass 0 Upload To Camera menu 3 2 to 3 6 USB cable 1 2 to 1 3 V Viewing photo information 2 10 photos 2 11 ...

Страница 60: ...D 2067 NSW Phone 2 9903 9000 Fax 2 9903 9177 EPSON SINGAPORE PTE LTD No 1 Temasek Avenue 36 00 Millenia Tower Singapore 039192 Phone 065 33 77 911 Fax 065 33 41 185 EPSON HONG KONG LTD Rooms 4706 10 47 F China Resources Bldg 26 Harbour Road Wanchai Hong Kong Phone 2585 4300 Fax 2827 7083 EPSON TAIWAN TECHNOLOGY TRADING LTD 10F No 287 Nanking E Road Sec 3 Taipei Taiwan R O C Phone 02 717 7360 Fax 0...

Страница 61: ...inted in Japan 99 06 1 4010706 S01 00 Digital Camera Utility Programs Photo 3 Photo File Uploader3 User s Guide Photo 3 Photo File Uploader3 User s Guide 4010706 BK cover FRev 0 4010706 Y cover FRev 0 4010706 M cover FRev 0 4010706 C cover FRev 0 ...

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