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Chapter 3

Tips and Troubleshooting

Tips for Network Administrators . . . . . . . . . . . . . . . . .

Controlling the packet traffic on the network . . . . . . . . 3-2

Monitoring printers beyond routers . . . . . . . . . . . . .

About uninstalled network printers

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Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . .

Tips

and

Troubleshooting

3-1

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Содержание C82357

Страница 1: ...EPSON C82357 EPSON Status Monitor 2 User s Guide 4007801 EH3 00 ...

Страница 2: ... accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with SEIKO EPSON CORPORATION s operating and maintenance instructions SEIKO EPSON CORPORATION shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as O...

Страница 3: ... in a Novell NetWare environment set the polling time from 5 factory default to 25 seconds If you set the polling time out of the this range the card may not poll correctly Copyright 1997 by SEIKO EPSON CORPORATION Nagano 4007898 EH3 00 ...

Страница 4: ... 1 2 1 2 1 3 1 7 1 8 1 13 1 13 1 15 1 16 Making Status Monitor Settings 2 2 Starting EPSON Status Monitor 2 2 3 Starting the program in Windows 95 and NT 4 0 2 3 Starting the program in Windows NT 3 51 2 3 Basic Operating Procedure 2 4 Main window 2 6 Adding uninstalled network printers 2 11 Getting detailed information about the printer status 2 12 Setting monitoring preferences 2 16 Background M...

Страница 5: ...fic on the network 3 2 Monitoring printers beyond routers 3 2 About uninstalled network printers 3 3 Troubleshooting 3 3 Index For the latest information read the Readme txt file stored in the directory where this program is installed if you use the default directory for setup the file is stored in ESM2 Use Explorer for Microsoft Windows 95 or Windows NT 4 0 or File Manager for Windows NT 3 51 to ...

Страница 6: ...ure to read the README file located on EPSON Status Monitor 2 Disk 1 This file contains the latest information on the Status Monitor About This Book This user s guide explains how to set up the program and use it EPSON Status Monitor 2 is compatible with the following Microsoft operating systems Windows 95 Windows NT 3 51 Windows NT 4 0 Some notes and helpful information are provided only for cert...

Страница 7: ...em Requirements 1 2 Printers 1 2 Computers 1 2 Protocols 1 3 Interface cards 1 7 Installing EPSON Status Monitor 2 1 8 Selecting a Printer to Monitor 1 13 Windows 95 1 13 Windows NT 3 51 1 15 Windows NT 4 0 1 16 Getting Started 1 1 ...

Страница 8: ...thernet Card 0 EPSON Stylus COLOR 800 EPSON Stylus COLOR 1520 EPSON Stylus COLOR 3000 0 EPL N1200 EPL N2000 0 FX 880 DLQ 3000 As of June 1997 Computers This Status Monitor works with IBM PC AT or compatible computers that are running Windows 95 Windows NT 3 51 or Windows NT 4 0 Note If an incorrect network interface card driver is selected for your PC s network interface card your software may not...

Страница 9: ...you need to install according to your operating system and printer type then see the corresponding section for your operating system LPR Printer TCP IP NetWare Printer IPX SPX Windows 95 TCP IP EPSON1 NetWare3 Windows NT 3 51 TCP IP LPR2 NetWare3 Windows NT 4 0 TCP IP LPR2 NetWare3 EPSON1 EPSON TCP IP Printing protocol LPR2 Windows NT LPR protocol NetWare3 Necessary protocols already installed Net...

Страница 10: ...p to Installing the EPSON Status Monitor 2 on page 1 8 For an explanation of NetWare printer protocols see your NetWare documentation LPR printer protocols LPR printers use LPR over TCP IP as their communication protocol suite and both protocols must be installed to use the Status Monitor to monitor a LPR printer Win 95 Windows 95 does not come with LPR so in addition to installing TCP IP as descr...

Страница 11: ...turers list and TCP IP from the Network Protocols list Then click OK 6 Click OK on the Network menu and follow any on screen instructions to enable TCP IP and go to Installing EPSON Status Monitor 2 on page 1 8 when finished installing TCP IP NT 3 51 Windows NT 3 51 comes with LPR and TCP IP so all you need to do is select Microsoft TCP IP Printing in the Network Settings dialog box as described b...

Страница 12: ...tinue 3 Follow the instructions on the screen NT 4 0 Windows NT 4 0 comes with LPR and TCP IP so all you need to do is select Microsoft TCP IP Printing in the Network Settings dialog box as described below 1 Double click the Network icon in the Control Panel and click Add on the Services menu 1 6 Getting Started ...

Страница 13: ...e B Ethernet I F card connecting to a NetWare print queue If you use your printer in a NetWare environment you need to connect to the print queue that is assigned to your printer before installing EPSON Status Monitor 2 1 Click Start point to Settings and click Printers 2 Click Add Printer 3 Select Network printer and click Next 4 Double click the NetWare file server that services the print queue ...

Страница 14: ...ng EPSON Status Monitor 2 Note Turn off all other active applications such as virus protection For instructions on how to do this see your application or Windows documentation NT 3 51 4 0 Before starting the installation you need to log on as Administrator 1 Insert the setup disk 1 of EPSON Status Monitor 2 in the disk drive 2 If you use Windows 95 or Windows NT 4 0 click Start and Run If you use ...

Страница 15: ...ive other than drive A substitute the appropriate letter Windows 95 NT 4 0 Windows NT 3 51 4 Read the on screen instructions and click Next 5 Click Next or if you want to change the destination directory click Browse and select your directory Getting Started 1 9 ...

Страница 16: ...Cl This screen only appears if TCP IP is installed 7 Select the type of the printer s you want to monitor and click Next The printer types that you can monitor and the protocols you need to use to monitor those printer types vary from system to system For more information see Printers on page 1 2 and Protocols on page 1 3 Windows 95 Windows 95 Windows NT 3 51 NT 4 0 Windows NT 3 51 NT 4 0 1 10 Get...

Страница 17: ...r only if network traffic is a problem Click Next For Netware network based printers In the screen shown below set the number of hops from 0 to 15 and click Next This option is available only if the IPX SPX protocol is installed in your computer and you selected Monitor Net Ware printers in step 7 Getting Started 1 11 ...

Страница 18: ...set To prevent this and to keep network traffic to a minimum set hops carefully for more information see Monitoring printers beyond routers on page 3 2 9 Check the current settings and click Next The installation program starts installing the necessary files Follow the instructions on the screen 10 Select Yes and click Finish to restart Windows when you see the following screen 1 12 Getting Starte...

Страница 19: ...on the screen For instructions on installing the card see the printer user s guide and for instructions on setting the IP address for the card see the user s guide that came with the card Windows 95 Note If the EPSON TCP IP Printing setting is not set to Yes for Windows 95 you cannotfollow these steps See step 5 of the installation instructions on page 1 8 for more information 1 Double click the N...

Страница 20: ...get printer 4 Follow the instructions that the Wizard gives you on the screen If you are required to install the printer driver set up the printer referring to the user s guide that came with the printer 1 14 Getting Started ...

Страница 21: ... by your IP address About IP addresses IP addresses are unique numbers assigned to computers and printers connected to the network They specify a device s location on the network For the IP address of your printer ask the network administrator Windows NT 3 51 1 Choose Create Printer from the File menu in the Print Manager Type the printer name and select the driver Prk tsr a EPSON EPL NZOOO Gettin...

Страница 22: ...nd then type the II address and name of the printer 3 Click OK and follow the instructions on the screen Windows NT 4 0 1 Open the Printers folder and double click Add Printer to start the Add Printer Wizard 2 Click Add Port 1 16 Getting Started ...

Страница 23: ...3 Select LPR Port click the New Port button and then type the IP address and name of your printer Click OK 4 Follow the instructions on the screen Getting Started 1 17 ...

Страница 24: ...ndow 2 6 Adding uninstalled network printers 2 11 Getting detailed information about the printer status 2 12 Setting monitoring preferences 2 16 Background Monitoring Icon and Status Alert 2 17 Background monitoring icon 2 17 Status Alert 2 19 Stopping Monitoring 2 19 Uninstalling EPSON Status Monitor 2 2 21 Deleting the Monitor from Windows 95 and NT 4 0 2 21 Deleting the program from Windows NT ...

Страница 25: ...e you installed the Status Monitor followed by Setup Then click OK C ESYZ SETUP When you have installed the program in directory ESM2 of drive C type C ESM2 SETUP Note If you installed the program in a directory other than ESM2 type the path to the directory instead of ESM2 If you installed the program in drive C type C path SETUP 2 Follow the instructions on the screen NT 3 51 4 0 Users can indiv...

Страница 26: ...ng system Double click the Status I Monitor icon on the right side of the task bar Note You can also start EPSON Status Monitor 2 from the Start menu To do so click Start point to Programs and EPSON and then click EPSON Status Monitor 2 Starting the program in Windows NT 3 51 Double click the EPSON Status Monitor 2 icon on the screen Using EPSON Status Monitor 2 2 3 ...

Страница 27: ...s section describes the basic operation and functions of EPSON Status Monitor 2 1 Click a printer in the EPSON Status Monitor 2 window The Installed Printers list shows the current status of all EPSON printers that have printer drivers installed in your computer For more information about the Status Monitor window see page 2 6 2 4 Using EPSON Status Monitor 2 ...

Страница 28: ...ck the monitoring preferences icon to make various settings see page 2 16 for more information printer statu monitoring E preferences 3 Click OK to close the dialog box after checking the printer status or making preference settings For details see page 2 7 For details see page 2 16 Using EPSON Status Monitor 2 2 5 ...

Страница 29: ...s according to the conditions you select in the Status Alert box For detailed information see Background Monitoring Icon and Status Alert on page 2 17 Main window The Main window shows the current status of the printers The color of the printer icon changes according to the printer s status 2 6 Using EPSON Status Monitor 2 ...

Страница 30: ... detailed information on the selected printer s status or click Job Status to get details on jobs waiting to print Click Select Paper Memory to open the Paper Memory Selection dialog box where you can select a saved paper type to print on The Select Paper Memory command is not available on some printers Click Close to close the Status Monitor If you select Job Status while monitoring an EPSON TCP ...

Страница 31: ...eature and allows you to add and delete printers from the Installed Printers list Select a printer from the Installed Printers list and click Monitoring Preferences to turn background monitoring on or off and to adjust the monitoring preferences for the selected printer Click Add Printer to add a new printer to the list or click Delete Printer to delete the selected printer from the list Point to ...

Страница 32: ...to in the printer driver quit EPSON Status Monitor 2 as described in Stopping Monitoring on page 2 19 and then restart it Installed Printers list This list displays information about the EPSON printers that are connected to your computer through the network and have printer drivers installed in your system To change the printer information that is displayed in this list see View menu on page 2 8 P...

Страница 33: ...list displays non EPSON printers and EPSON printers that do not have installed printer drivers Note If you do not check Monitor in the Network Printer Monitoring dialog box during installation the Uninstalled Network Printers list is not available To monitor network printers that do not have drivers installed in your computer add uninstalled network printers as described on the next page Printer P...

Страница 34: ...e a printer select the printer and click Delete Printer on the Settings menu Adding uninstalled network printers Before you start monitoring uninstalled network printers you need to add them to the Uninstalled Network Printers list Follow these steps 1 Click the Uninstalled Network Printers list 2 Click Add Printer on the Settings menu 3 Type the path or IP address of the printer If you do not kno...

Страница 35: ... NT 3 51 Printers in a Windows based network Windows NT 4 0 Printers in a Windows based network and NDS printers Getting detailed information about the printer status To get detailed information about a printer right click that printer and select Printer Status or select the printer and click Printer Status on the Printer menu The Printer Status window appears There are three menus in the Printer ...

Страница 36: ... Message box This screen capture shows the EPL N2000 1 This screen capture shows the Stylus 1 Image icon 2 Replace Ink Cartridge button Shows the printer status graphically Explains how to replace an empty ink cartridge Follow the instructions on the screen 3 Current Status Explains the current status of the Message box selected printer Using EPSON Status Monitor 2 2 13 ...

Страница 37: ... the printer you are monitoring The Consumables menu for The Consumables menu for the EPSON Stylus COLOR 1520 the EPSON Stylus COLOR 3000 Remaining color ink Shows the amount of color ink remaining Remaining black ink Shows the amount of black ink remaining Remaining paper Shows the approximate amount of remaining paper This feature is available only on some printers Check paper size before Define...

Страница 38: ...ows the paper size and approximate amount of remaining paper in each paper source Remaining toner Shows the amount of toner remaining The Printer Information menu provides you with information about the selected printer and its options 2 This example shows the Printer Information menu for the EPL N2000 printer Using EPSON Status Monitor 2 2 15 ...

Страница 39: ...ring preferences To make specific monitoring settings right click a printer and select Monitoring Preferences or select the printer and click Monitoring Preferences on the Settings menu The Monitoring Preferences window appears NT3 52 4 0 Monitoring Preferences settings made from one computer do not affect the settings made from another computer 2 16 Using EPSON Status Monitor 2 ...

Страница 40: ...us Alert window will open See Status Alert on page 2 19 Background Monitoring Icon and Status Alert When you click and select the Monitor this printer check box in the Monitoring Preferences dialog box EPSON Status Monitor 2 monitors the selected printer The background monitoring icon changes its color according to the printer s status and the Status Alert window opens according to the conditions ...

Страница 41: ...er Icon Green Yellow Red Gray Meaning Ready to print Ready to print however the printer has detected someting that may become a problem if it isn t fixed Cannot print because of a problem Cannot monitor the printer Note If you turn off the monitoring feature the background monitoring icon disappearsfrom the taskbar and the Status Alert window will not open You can restart background monitoring by ...

Страница 42: ...u to open the Current Status menu For details about the Current Status menu see page 2 13 EPSON Status Monitor 2 automatically monitors the printer or printers you designate it to monitor To stop monitoring a printer follow these steps 1 Double click the icon of EPSON Status Monitor 2 at the bottom of your desktop Windows 95 and NT 4 0 NT 3 51 I Double click Double click Using EPSON Status Monitor...

Страница 43: ...ng Monitor from restart or Monitor now on the Settings menu If you stop monitoring and close EPSON Status Monitor 2 the background monitoring icon disappearsfrom the taskbar of Windows 95 and NT 4 0 but the icon remains on the desktop in Windows NT 3 51 To restart the Status Monitor see Starting EPSON Status Monitor 2 on page 2 3 2 20 Using EPSON Status Monitor 2 ...

Страница 44: ...Status Monitor 2 Win 95 If EPSON TCP IP printing is enabled disable it as described on page 1 10 NT 3 51 4 0 You need to log on as the Administrator Deleting the Monitor from Windows 95 and NT 4 0 1 Close EPSON Status Monitor 2 as described in Stopping Monitoring on page 2 19 2 Click Start on the taskbar point to Settings and then click Control Panel Using EPSON Status Monitor 2 2 21 ...

Страница 45: ...3 Double click Add Remove Programs 4 Click EPSON Status Monitor 2 and click the Add Remove button 5 Follow the instructions on the screen 2 22 Using EPSON Status Monitor 2 ...

Страница 46: ...eting the program from Windows NT 3 5I 1 Double click Epson in the Program Manager 2 Double click EPSON Status Monitor 2 Uninstall 3 Follow the instructions on the screen Using EPSON Status Monitor 2 2 23 ...

Страница 47: ...leshooting Tips for Network Administrators 3 2 Controlling the packet traffic on the network 3 2 Monitoring printers beyond routers 3 2 About uninstalled network printers 3 3 I Troubleshooting 3 3 Tips and Troubleshooting 3 1 ...

Страница 48: ...ed to control network traffic It is a good idea to designate a single printer administrator who can monitor all printers on the network and allow others to monitor only the printer that they usually use This is one way to decrease network traffic The monitoring interval also affects the network traffic Make the interval longer for printers at a great distance on the network Monitoring printers bey...

Страница 49: ...e Uninstalled Network Printers menu shows network printers that do not have drivers installed in your computer Because you can monitor printers without installing printer drivers this feature is useful for network printer administrators Troubleshooting The Current Status menu shows A communication error has occurred Cause The printer is turned off What to do Make sure that the power cord is proper...

Страница 50: ...ady to print For details see the user s guide of your printer The status information does not match the real status of the printer Cause What to do EPSON Status Monitor 2 monitors the printer at intervals set in the Monitoring Preferences dialog box A long interval may result in incorrect information Click Refresh on the View menu to update the information Decrease the monitoring interval in the M...

Страница 51: ...rs Cause What to do The number of hops is set to 0 Change the number of hops according to Changing the Initial Settings on page 1 11 See also Tips for Network Administrators on page 3 2 An existing printer cannot be found in Windows NT 3 51 I Cause What to do You may have logged on to the Log on again To clear this network before network modules problem immediately after the were completely loaded...

Страница 52: ...ion are compatible Delete the unnecessary printer name For example EPSON TCPIP Printers 255 255 255 255 EPL N2000 should be EPSON TCPIP Printers 255 255 255 255 To confirm the ROM version number print a status sheet and make sure the first four numbers of the Firmware Revision number are 7717 or higher See page 10 of your Getting Ready guide for information on how to print a status sheet Contact y...

Страница 53: ...bles menu 2 14 2 15 Current Status menu 2 13 message box 2 13 D Delete Printer 2 8 2 9 2 10 Delete monitor 2 21 23 Details 2 8 2 16 E EPSON Status Monitor 2 install 1 8 EPSON TCP IP 1 3 Ethernet card 1 4 H Help menu 2 8 Topics 2 8 I Image icon 2 13 Installed Printers list 2 9 Install 1 8 12 Interface card 1 7 IP address 1 15 IPX SPX l 3 1 11 J Job Count 2 10 Job Status 2 7 L List 2 8 2 16 LPR 1 3 ...

Страница 54: ...tus 2 5 2 7 2 12 2 19 Printers 1 2 Protocols 1 3 LPR printer 1 4 Purge Print Jobs 2 7 Q Q A 3 3 R Refresh 2 8 Remaining black ink 2 14 color ink 2 14 paper 2 14 2 15 toner 2 15 Replace Ink Cartridge 2 13 S Select Paper Memory 2 7 Select background monitoring icon 2 8 Select printer to monitor 1 13 17 Setting monitoring preferences 2 16 status monitor 2 2 Settings 2 17 Status 2 10 Status Alert 2 17...

Страница 55: ...u Uninstalled Network Printers list 2 10 Uninstall 2 21 23 V View menu 2 8 I n d e x I N 3 ...

Страница 56: ...2 9903 9000 Millenia Tower Singapore 039192 Fax 2 9903 9177 Phone 065 33 77 911 Fax 065 33 41 185 EPSON HONG KONG LTD EPSON TAIWAN TECHNOLOGY Rooms 4706 10 47 F TRADING LTD China Resources Bldg IOF No 287 Nanking E Road Sec 3 26 Harbour Road Wanchai Hong Kong Taipei Taiwan R O C Phone 2585 4300 Phone 02 717 7360 Fax 2827 7083 Fax 02 712 9164 EPSON ITALIA S p A V le F lli Casiraghi 427 20099 Sesto ...

Страница 57: ...EPSON Printed in Japan 97 8 5 ...

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