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Chapter 5

Troubleshooting

If you have any problems as you set up and use your
computer, refer to this chapter. You can correct most problems
by adjusting a cable connection, repeating a software
procedure, or resetting the computer.

The troubleshooting suggestions in this chapter are organized
in general categories, such as “The computer will not start.”
Within each category, a more specific problem is described
with possible solutions.

If the suggestions here do not solve the problem, contact your
Authorized EPSON Servicer or the EPSON Connection. See

“Where to Get Help” in the Introduction of this manual for

instructions.

Identifying Your System

When you request technical assistance, be ready to provide the

serial number of your computer, its system BIOS version

number, its configuration (including the type of disk drives,
monitor, and option cards), and the names and version
numbers of any software programs you are using.

Troubleshooting

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Содержание ActionPC 2000

Страница 1: ...EPSON ACTION PC 2000 USER S GUIDE ...

Страница 2: ...EPSON User s Guide Printed on recycled paper with 10 post consumer content ...

Страница 3: ...ed in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written permission of Epson America Inc No patent liability is assumed with respect to the use of information contained herein Nor is any liability assumed for damages resulting from the use of the information contained herein Further this publication and features described herein are subject...

Страница 4: ...into the extension cord does not exceed the cord s ampere rating Also make sure the total of all devices plugged into the wall outlet does not exceed 15 amperes Except as specifically explained in this User s Guide do not attempt to service the computer yourself Unplug the computer and refer servicing to qualified service personnel under the following conditions If the power cord or plug is damage...

Страница 5: ...ordon d alimentation de l ordinateur n est pas abime ni effiloche Dans le cas ou on utilise un cordon de rallonge avec l ordinateur s assurer que l intensite en amperes requise pour tous les appareils branches sur ce cordon ne soit pas superieure a la capacite du cordon S assurer aussi que cette intenste ne depasse jamais la somme de 15 amperes pour l ensemble des appareils Sauf dans les cas speci...

Страница 6: ...erial ports and one built in bi directional parallel port One built in PS 2 compatible keyboard port and one built in PS 2 compatible mouse port 1KB of internal cache Support for relocation of 128KB of memory High speed local bus video controller providing TrueColor support and resolutions up to 1280 x 1024 in 16 colors with 1MB of video memory Socket for optional math coprocessor Five 16 bit ISA ...

Страница 7: ... to enhance your system with extra functions such as a modem card a network controller card or additional interface ports The local bus video interface provides data transfer at the full speed of the processor rather than at the standard 8 33 MHz ISA bus speed VGA Drivers Your computer comes with VGA drivers and utilities for use with the integrated video interface With these drivers you can take ...

Страница 8: ...nt monitor it also goes into a low power standby mode because it isn t receiving video signals from your computer Screens on non compliant monitors go blank but do not enter a low power standby mode Optional Equipment You can easily upgrade your computer by installing additional memory and a wide variety of options as described in Chapters 3 and 4 Memory By adding 1MB or 4MB SIMMs single inline me...

Страница 9: ...do not have to read everything check the following chapter summaries Chapter 1 provides simple instructions for setting up your system turning it on and off and connecting peripheral devices such as the monitor and printer It also describes running the SETUP program to define your computer s configuration Chapter 2 covers general operating procedures such as using diskettes resetting the computer ...

Страница 10: ...he EPSON Connection for the following 0 Technical assistance with the installation configuration and operation of EPSON products 0 Assistance in locating your nearest Authorized EPSON Reseller or Customer Care Center 0 Customer Relations 0 EPSON technical information library fax service 0 Product literature on current and new products You can purchase accessories manuals or parts for EPSON product...

Страница 11: ...and bulletins for EPSON products is through the Epson America Forum on CompuServe If you are not currently a member of CompuServe you are eligible for a free introductory membership as an owner of an EPSON product This membership entitles you to 0 An introductory 15 credit on CompuServe 0 Your own user ID and password 0 A complimentary subscription to CompuServe Magazine CompuServe s monthly publi...

Страница 12: ...onnecting a Keyboard and Mouse 1 4 Connecting a Monitor 1 5 Connecting a Printer or Other Device 1 6 Connecting the Power Cord 1 7 Turning On the Computer 1 7 Turning Off the Computer 1 9 Running the SETUP Program 1 9 Starting the SETUP Program 1 10 Displaying System Information 1 12 Setting the Date and Time 1 12 Setting the Diskette Drive s 1 12 Setting the Hard Disk Drive s 1 13 Checking System...

Страница 13: ...nstalling Memory Modules Inserting SIMMs Removing SIMMs Installing an Option Card Installing a Card in a Full length Slot Installing a Card in a Half length Slot Removing an Option Card Adding Video Memory Installing the Math Coprocessor Post installation Procedures 3 2 3 4 3 5 3 6 3 7 3 9 3 10 3 11 3 13 3 14 3 15 3 16 3 17 3 18 3 20 Chapter 4 Installing and Removing Drives Removing the Diskette D...

Страница 14: ...e Computer Does Not Respond 5 4 K e y b o a r d P r o b l e m s 5 4 M o u s e P r o b l e m s 5 5 M o n i t o r P r o b l e m s 5 6 D i s k e t t e P r o b l e m s 5 7 Diskette Drive Problems 5 8 Hard Disk Drive Problems 5 8 S o f t w a r e P r o b l e m s 5 10 Printer or Scanner Problems 5 11 Option Card Problems 5 12 Memory Module Problems 5 13 C o n t r o l l e r P r o b l e m s 5 13 Internal B...

Страница 15: ...Available from EPSON Hard Disk Drive Types Drive Option Information DMA Assignments Hardware Interrupts System Memory Map System I O Address Map Connector Pin Assignments A 6 A 7 A 7 A 8 A 10 A 11 A 12 A 13 A 14 A 16 Index EPSON U S and International Marketing Locations v i i i ...

Страница 16: ...g information 0 Unpacking your computer 0 Setting the voltage selector switch q Connecting system components 0 Turning the computer on and off 0 Running the SETUP program q Post SETUP procedures Unpacking Your Computer When you unpack your system be sure you have these items computer mouse Setting Up Your System 1 1 ...

Страница 17: ...AC This setting is appropriate for line source voltages between 100 and 120 VAC and is generally the appropriate setting to select if you plan to use your computer in North America South America or Japan If you plan to operate the computer in the United Kingdom Europe or some South American countries you will probably need to reset the voltage selector switch to 220 VAC Doing so allows your comput...

Страница 18: ...e right to select 220 VAC or to the left to select 110 VAC as shown below Connecting System Components Use the following illustration to locate the ports on the back of your system as you connect the keyboard monitor printer and other devices Setting Up Your System 1 3 ...

Страница 19: ... Keyboard and Mouse To connect a keyboard hold the cable connector so the arrow on the connector faces up Insert it into the port marked K B If you have a PS 2 compatible mouse insert the connector into the port marked MOUSE Caution Although the connectors and ports for the mouse and keyboard are physically identical they cannot be used interchangeably Be sure to plug the mouse connector into the ...

Страница 20: ... to connect it to the power source On some monitors the monitor cable is permanently attached If your monitor does not have an attached cable connect the cable to it now 2 Insert the monitor interface cable connector into the VGA port on the computer 3 If the connector has retaining screws tighten them 4 Plug the monitor s power cord into the power inlet on the back of the monitor Plug the other e...

Страница 21: ...e printer To secure the cable squeeze the clips at each side of the printer port and push them into place 3 Plug the printer s power cord into a grounded electrical outlet Using the serial ports If you have a printer modem or other device with a serial interface you can connect it to one of the serial RS 232C ports Make sure you have a cable compatible with a DB 9P connector To connect a serial de...

Страница 22: ... connect the components of your system you are ready to turn on the power Turning On the Computer Before you turn on your computer be sure to read the Important Safety Instructions at the beginning of this manual Follow these steps to turn on your system 1 If there is a protective card in the diskette drive remove it now 2 Turn on the monitor printer and any other peripheral devices connected to t...

Страница 23: ...em memory and then performs its power on diagnostics This is a series of checks the computer runs each time you turn it on to make sure everything is working correctly 5 If necessary use the controls on your monitor to adjust the brightness and contrast until you can easily see the characters on the screen 6 When the system has successfully completed its diagnostics MS DOS prompts you to verify th...

Страница 24: ...stem follow these steps 1 Save your data and exit any application program you are using 2 Check the hard disk drive light and the diskette drive light s to make sure they are not on Do not turn off the computer if a drive light is on because you can damage the drive or lose data 3 Remove any diskette s from the diskette drive s 4 Press the power button to turn off the computer and then turn off th...

Страница 25: ...the computer s ROM BIOS so you can run it any time The configuration information is stored in an area of memory called CMOS RAM This memory is backed up by a battery so it is not erased when you turn off or reset the computer Starting the SETUP Program You can run SETUP whenever you turn on or reset your computer After performing power on diagnostics your computer displays the following prompt P r...

Страница 26: ...or previous modifiable option Changesthe values in the field PgDn PgUp Displaysthe next or the previousmenu F1 Displays a help screen describing the option currently selected F2 F4 Displaysthe system information screen From the exit menu saves the changesyou have made and restarts your computer F5 F6 From the exit menu restores the factory default values for all SETUP options From the exit menu le...

Страница 27: ...omputer is turned off Once you set the date and time using SETUP you should not need to change them unless you adjust the time for daylight savings or a different time zone The computer automatically changes the date for leap years Use t or to move the cursor to the value you want to change Then press or until you see the value you want Setting the Diskette Drive s On your system diskette drive A ...

Страница 28: ... select a different drive type or define your own drive type or reformat the disk See the instructions below on defining your own drive type Using the auto sensing feature To allow the computer to automatically detect your hard disk drive follow these steps 1 Move the cursor to Hard Disk 1 or 2 and press or until you see AUTO DETECT 1 or AUTO DETECT 2 Select AUTO DETECT 1 for your first hard disk ...

Страница 29: ...isk drive will provide the parameter information you need 4 Continue pressing to move the cursor to the next field and type in the appropriate values Checking System Memory Your computer comes with 4MB of random access memory RAM on SIMMs When you boot your computer the system BIOS detects the type of RAM and updates the base memory size and the extended memory size automatically You see the memor...

Страница 30: ...lay adapter or an MGA attached to a monochrome monitor For these options you must change jumpers J1 and J2 on the system board to the OFF position See Chapter 3 for information on setting jumpers Setting Keyboard Options Two options in SETUP allow you to control keyboard settings The Keyboard option allows you to disable the built in keyboard connector The NumLock on at boot option determines the ...

Страница 31: ... Options The second screen of SETUP contains options which control certain chip functions on your system board Press PgUp or PgDn to display this screen Relocating memory The Relocate Memory option relocates the memory between A0000h to BFFFFh and D0000h to EFFFFh for use as extended memory If you enable shadowing between D0000h and EFFFFh however relocation is automatically disabled Shadow RAM op...

Страница 32: ... option when enabled improves system performance because it lengthens the time needed for each refresh cycle Printer port control This option lets you change your parallel port from the default AT mode for unidirectional operation to PS2 mode for bidirectional operation Select PS2 mode if you connected a scanner or a parallel port network adapter to your parallel port Using the Green PC Features T...

Страница 33: ...ell as the Inactivity Timer1 option the system won t accept your keyboard input for the specified period of time after your system has returned to an active mode This allows time for your monitor to return to full power also The Fixed Disk Timeout option determines the time out period for your hard disk drive The hard disk drive goes into a low power standby mode when the mouse and keyboard have b...

Страница 34: ...5 F6 Supplies the factory default values for all options Exits SETUP and returns to the system prompt without saving any changes Post SETUP Procedures After you run SETUP for the first time you may need to install the operating system if your system is not preconfigured Make sure your hard disk drive is partitioned and formatted for the operating system you plan to install See your operating syste...

Страница 35: ... To read one of these files insert the Drivers diskette in drive A type the following and press Enter A R E A D M E To print the file to your printer type the following and press Enter A R E A D M E P Make sure Windows is installed before you install video drivers for Windows applications To obtain drivers for additional applications or new drivers which may become available call the EPSON Connect...

Страница 36: ... Keep your elbows hips and knees bent at approximately 90 degree angles and keep your wrists as close to horizontal as possible Vary your posture often and take frequent breaks Stand up stretch and move around Use a good chair Make sure your chair supports your lower back A chair with padded armrests lets you rest your arms as you work Keep your copy stand at the same eye level as your screen This...

Страница 37: ...onitor directly in front of you and sit about an arm s length away from it The top of the screen should be slightly below your eye level so you look down at the screen Position the monitor so that no light is reflected from the screen Inserting and Removing Diskettes To insert a diskette into a 3 5 inch drive hold the diskette with the label facing up and the shutter leading into the drive as show...

Страница 38: ... make sure the drive light is off then press the release button or turn the latch Remove the diskette and store it properly Caution Never remove a diskette or reset or turn off the computer while a diskette drive light is on You could lose data Also remove all diskettes before you turn off the computer Stopping a Command or Program You may sometimes need to stop a command or program while it is ru...

Страница 39: ...setting erases any data in memory that you have not saved so reset only if necessary Caution Do not reset the computer to exit a program Some programs classify and store new data when you exit them normally If you reset the computer without properly exiting a program you may lose data To reset the computer the operating system must be either on the hard disk or on a diskette in drive A so if you d...

Страница 40: ...t is off You should use fast speed for almost everything you do because your programs will work faster However certain application programs have specific timing requirements and can run only at the slower speed See your application software manual to determine if this is the case Some copy protected programs require the computer to run at slow speed while accessing the program on a diskette These ...

Страница 41: ...ted above while you are running a program However if the program uses one of these commands for another function you cannot use it to change the processor speed You can however change the processor speed through SETUP The speed setting remains in effect until you reset your computer or turn it off 2 6 Using Your Computer ...

Страница 42: ... computer s cover to install options and how to replace the cover when you are finished It then describes the following 0 Locating the internal components 0 Changing the jumper settings 0 Installing and removing memory modules 0 Installing and removing option cards 0 Adding video memory 0 Installing the math coprocessor Once you have installed your option see Post installation Procedures on page 3...

Страница 43: ...al devices including the monitor and printer 2 Disconnect the computer s power cable from the electrical outlet and from the back panel Also disconnect any cables that are connected to the computer including the keyboard cable 3 If the monitor is on top of the computer lift it off and set it to one side 4 Turn the computer around so the back panel is facing you 5 Remove the three screws securing t...

Страница 44: ... to the computer by touching the metal surface of the back panel WARNING Be sure to ground yourself by touching the back panel of the computer every time you remove the cover If you are not properly grounded you could generate an electric shock that could damage a component when you touch it Installing and Removing Options 3 3 ...

Страница 45: ...e out of the way so they do not catch on the cover 4 Insert the lip at the front of the cover between the front bezel and the chassis of the computer and guide it straight down See the illustration on page 3 3 5 Replace the three cover retaining screws 6 Reconnect the computer to the monitor printer keyboard and any other peripheral devices you have Then reconnect the power cable to the back of th...

Страница 46: ...following illustration to locate the major components inside your computer J1 J5 video memory sockets _ coprocessor socket option card connector board J10 J12 power microprocessor I J6 J9 J13 J14 J16 supply I drive mounting J15 bracket drive bays SlMM sockets Installing and Removing Options 3 5 ...

Страница 47: ...bles COM2 2 3 Disables COM2 J9 1 2 Assigns COM2 serial port as COM2 2F8H 2FFH 2 3 Assigns COM2 seriaI port as COM4 2E8H 2EFH J10 1 2 Enables parallel port 2 3 Disablesparallel port J11 1 2 Assigns parallel port as LPT1 378H 37FH 2 3 Assigns parallel port as LPT2 278H 27FH J12 1 2 Enablesgame port 2 3 Disablesgame port J13 1 2 Enables diskette drive controller 2 3 Disables diskette drive controller...

Страница 48: ... 1 2 Off Off Note To use an external display adapter in an expansion slot you must disable the built in VGA adapter The jumpers listed in the preceding tables are the only jumpers you may need to change Other jumpers on the system board are for service purposes only Setting the Jumpers If you need to change any jumper settings follow these steps 1 Refer to the illustration on page 3 5 to locate th...

Страница 49: ...raced on the board at pin 1 Jumper type 2 pin 3 pin 4 pin Position 2 3 2 3 To move a jumper from one position to the other use needle nose pliers or tweezers to pull it off its pins and gently move it to the desired position Caution Be careful not to bend the jumper pins or damage any surrounding components on the main system board 4 Replace any option cards you removed See page 3 13 for instructi...

Страница 50: ... each SIMM socket RAM1 through RAM4 identifies the bank of sockets where you should install SIMMs SIMM configurations Before you install SIMMs check the following guidelines to ensure that they will work properly 0 Use only tin plated 30 pin 8 bit or 9 bit fast page mode SIMMs that operate at an access speed of 70ns nanoseconds or faster Be sure all the SIMMs operate at the same speed 0 Use the co...

Страница 51: ... may be blocking your access to the SIMM sockets See page 3 16 for instructions 3 Turn the computer around so the back panel is facing you 4 Position the first SIMM at an angle over the first empty socket in the bank you are filling as shown below The components on the SIMM should face the inside of the computer 3 10 Installing and Removing Options ...

Страница 52: ...ot force it pull it all the way out and try again 6 Repeat steps 4 and 5 for each additional SIMM 7 Replace any option cards you removed See page 3 13 for instructions Removing SIMMs If you need to remove SIMMs from your computer to install different ones for example follow the steps below 1 Remove any option cards that may be blocking your access to the SIMM sockets See page 3 16 for instructions...

Страница 53: ... secure the SIMM at each end as shown below As you pull away the tabs the SIMM falls to the side Remove it from the socket 3 If necessary follow the same procedure to remove other SIMMs 4 Replace any option cards you removed as described below 3 12 Installing and Removing Options ...

Страница 54: ...ouch any of the components on the circuit board or the gold edged connectors If you need to set it down before you install it place it gently on top of its original packing material with the component side facing up Keep the packing materials in case you remove the card later Before you install the card adjust any switches or jumpers on the card if necessary See the instructions that came with the...

Страница 55: ...he screw to secure the option card to the computer 2 Slide out the slot cover and set it aside Store it in a safe place in case you remove the option card later 3 Hold the card along the top corners and guide it into the slot as shown below If you are installing a full length card insert the front edge of the card into the corresponding guide inside the computer s front panel 3 14 Installing and R...

Страница 56: ... 4 Secure the end of the card to the computer with the retaining screw Installing a Card in a Half length Sot Follow these instructions to install a card in one of the half length slots 1 Remove the retaining screw securing the slot cover bracket Remove the bracket by lifting it straight up and out of the small metal holder at the bottom dot coverbracket 2 Remove the slot cover Installing and Remo...

Страница 57: ...on Card You may need to remove an option card installed in your computer to access components on the main system board to change a jumper setting for example You may also want to remove a card if you no longer need it Refer to the illustrations on pages 3 14 and 3 15 as you follow these steps 1 If you are removing a card from one of the full length slots first remove the retaining screw securing t...

Страница 58: ...es in the illustration If you re not sure how to install video memory chips contact the EPSON Connection or ask for assistance 1 Locate the video memory sockets on the main system board shown on page 3 5 2 If there is an option card in your way remove it See page 3 16 for instructions Caution To avoid generating static electricity and damaging the memory chips ground yourself by touching the metal...

Страница 59: ...cket notch 5 Gently press the chip halfway into the socket to make sure it is correctly aligned If the chip does not go in smoothly remove it and try again 6 When the chip is properly positioned push down firmly on both ends to make sure it is well seated 7 Repeat steps 4 through 6 for each of the remaining chips 8 Replace any option cards you removed See page 3 13 for instructions 3 18 Installing...

Страница 60: ...essor follow the instructions in the manual that came with it or follow these steps 1 Locate the socket for the math coprocessor See page 3 5 2 If there is an option card in your way remove it See page 3 16 for instructions Caution Before you remove the math coprocessor from its anti static packaging touch a metal surface on the computer chassis Do not touch the pins on the coprocessor 3 Remove th...

Страница 61: ...oving a coprocessor chip requires a special tool To remove a chip take your computer to an Authorized EPSON Servicer Post installation Procedures After you install or remove options such as memory modules or a math coprocessor you must run SETUP to update the computer s configuration See Chapter 1 for instructions Additionally you may need to add some commands to your configuration files See your ...

Страница 62: ...sible bays you can install a second diskette drive or hard disk drive a tape drive a CD ROM drive or an optical drive To install or remove a drive first remove the computer s cover as described in Chapter 3 Then remove any option cards to access the drive bracket Once you have installed the drive replace any option cards you removed See Chapter 3 for instructions Follow the appropriate instruction...

Страница 63: ...You may also have a hard disk drive installed in the bracket In order to install a hard disk drive additional diskette drive or any other type of drive you must first remove the drive s and mounting bracket Refer to the illustrations below and follow these steps 1 Remove the two cables from the diskette drive Grasp the connectors and pull them straight out so you do not bend the pins do not pull o...

Страница 64: ... Drive Using the Mounting Bracket You can install a hard disk drive below the diskette drive in the mounting bracket once you have removed the bracket and drive from the computer In order to fit in this space your hard disk drive must be 1 inch high by 3 inches wide If you have a larger hard disk drive you can install it in one of the drive bays see page 4 15 Installing and Removing Drives 4 3 ...

Страница 65: ...ng system and the other as the slave Be sure to check the jumper settings on the hard disk drive before you install it Also you may need to know the number of cylinders heads sectors etc if the hard disk drive auto sensing feature in SETUP is unable to correctly identify your drive The hard disk drive table used in the SETUP program is included in Appendix A along with a table of jumper settings f...

Страница 66: ...here may be a plastic guiderail and metal grounding plate attached to one of the mounting frames If so remove the screws securing them to the mounting frame and remove the guiderail and grounding plate plastic guiderail metal mounting frames 2 Then remove the two screws securing each mounting frame to the drive and remove the frames Installing and Removing Drives 4 5 ...

Страница 67: ...ill need to know the location of pin 1 when you connect the hard drive cable pin 1 Installing the Hard Disk Drive Below the Diskette Drive Follow these steps to install the hard disk drive in the bracket below the diskette drive 1 With the drive components facing down slide the drive into the bracket until the front of the drive is nearly flush with the edge of the bracket 4 6 Installing and Remov...

Страница 68: ...2 Align the holes in the drive with the oval shaped holes in the bracket 3 Secure the drive with two or four screws depending on the location of the holes Installing and Removing Drives 4 7 ...

Страница 69: ... the drives into the mounting area and slide it forward inserting the front of the diskette drive through the drive slot in the front panel of the computer 2 Make sure the holes in the bracket are aligned with the holes in the drive bay and brace Then secure the bracket with the screws you removed previously 4 8 Installing and Removing Drives ...

Страница 70: ...the cables to the diskette drive Connecting the drive cable to the system board Follow the steps below to connect the hard drive ribbon cable to the system board if it is not already connected 1 Locate the hard disk drive ribbon cable it is a flat cable with a connector on each end and an additional connector on the ribbon cable All the connectors on this cable look the same system board connector...

Страница 71: ...red wire aligns with pin 1 of the connector on the system board There is a 1 printed on the system board to identify pin 1 hard disk drive connector 4 Make sure the holes in the connector fit over the pins then push in the cable connector could severely damage your system board when you push 4 10 Installing and Removing Drives ...

Страница 72: ... the connector casing and you did not locate it before you replaced the drive bracket you may have to remove the drive and turn it over to check the circuit board See page 4 14 for instructions on removing the drive and page 4 6 for instructions on locating pin 1 on the drive connector 3 Position the connector on the cable so that the red wire aligns with pin 1 on the drive 4 Make sure the holes i...

Страница 73: ...ored wires and a plastic connector on the end 6 Position the power supply cable connector so that its notched corners line up with the notched corners of the power supply connector on the hard disk drive ed rs 7 Make sure the holes fit over all the pins and then push in the connector Caution If you do not align the cable connector correctly you could severely damage your hard disk drive when you p...

Страница 74: ...e drive and align the connector so that the red wire is at pin 1 Push in the connector 3 Locate the power supply cable with the small connector 4 Position the power supply cable connector so that the holes fit over all the pins The red wire on the cable will align with pin 1 identified at the power connector on the circuit board of the drive Push in the connector Caution If you do not align the ca...

Страница 75: ...d pull them straight out so you do not bend the pins do not pull on the cables 2 Remove the screws securing the bracket to the drive bay and brace 3 Slide the bracket and drive away from the front of the computer and lift them out P 4 Remove the screws securing the hard disk drive to the bracket and slide the drive out of the bracket 5 Replace the diskette drive and bracket following the instructi...

Страница 76: ...e is the first one which contains your operating system A table of jumper settings for high capacity EPSON drives is included in Appendix A If your drive is not listed or you need more information see the documentation that came with your drive or contact the manufacturer If you are installing a hard disk or other type of drive with a 3 inch form factor you will need to attach mounting frames to t...

Страница 77: ...came with the drive 2 As shown below place a mounting frame on one side of the drive and align it so that the oval holes in the frame are positioned over the holes in the drive Then secure the mounting frame to the drive with the two screws 3 Repeat step 2 to attach a mounting frame to the other side of the drive 4 16 Installing and Removing Drives ...

Страница 78: ...ibly a hard disk drive See page 4 2 for instructions Then follow these steps to install a drive in the upper or lower drive bay 1 Remove the faceplate from the bay by pushing it out from the inside of the computer Keep the faceplate in a safe place in case you remove a drive later or you are installing a hard disk drive Installing and Removing Drives 4 17 ...

Страница 79: ...it is flush with the front of the computer 3 Align the slots at the side of the drive bay with the mounting holes in the drive or mounting frames Then secure both sides of the drive to the bay using the retaining screws 4 18 Installing and Removing Drives ...

Страница 80: ... go to step 5 If you are installing a diskette or tape drive follow the steps below 1 If you are installing a diskette drive locate the diskette drive ribbon cable The connector in the middle of the cable is already connected to the system board 2 If you are installing a drive with a card edge connector make sure you align the key way the plastic divider with the gap in the drive connector as show...

Страница 81: ... lead from the power supply They have multi colored wires and a plastic connector on the end 4 Align the notched corners of the power supply cable connector with the notched corners of the drive s power supply connector such as the one shown below Make sure the holes fit over all the pins and then push in the connector notched corners 4 20 Installing and Removing Drives ...

Страница 82: ...racket below the diskette drive and a second hard disk drive in the bay you will need to purchase a new hard disk drive cable that can reach both drives After you have completed installation of the drive in the external bay you must replace the mounting bracket which contains the diskette drive and possibly a hard disk drive and reconnect the cables See page 4 8 for instructions Removing a Drive f...

Страница 83: ...then gently pressing on the other side until it snaps into place 6 Replace the diskette drive and mounting bracket and reconnect the cables See page 4 8 for instructions Post installation Procedures After you install or remove your drive s and replace the cover on your computer you need to run the SETUP program to define the correct configuration for your newly installed drive See Chapter 1 for in...

Страница 84: ...ry a more specific problem is described with possible solutions If the suggestions here do not solve the problem contact your Authorized EPSON Servicer or the EPSON Connection See Where to Get Help in the Introduction of this manual for instructions Identifying Your System When you request technical assistance be ready to provide the serial number of your computer its system BIOS version number it...

Страница 85: ...t the MS DOS prompt type VER and press Enter to see the MS DOS version number Software versions In Windows applications select About from the Help menu As your software application starts it usually displays a version number on the banner screen Also you can check your software manual CONFIG SYS AUTOEXEC BAT At the MS DOS prompt type TYPE C CONFIG SYS and press Enter to see a listing of your CONFI...

Страница 86: ...d is securely connected but the computer still does not start Check the electrical outlet for power Turn off your computer and unplug the power cord Plug a lamp into the outlet and turn it on You installed or removed system components and now your computer does not start Check to make sure you have reconnected all the internal and external cables correctly You may have installed a SIMM incorrectly...

Страница 87: ...all the correct SIMMs see Chapter 3 Your system may have overheated because its physical environment is too warm Allow the system to cool and relocate it if necessary You reset the computer but it still does not respond Try turning the computer off wait 20 seconds and turn it on again Keyboard Problems The screen displaysa keyboard error message when you turn on or reset the computer Make sure the...

Страница 88: ...he Num Lock light in the upper right corner of the keyboard is lit press NumLock to turn off the function If you want to change the initial settings of the num lock function see Setting Keyboard Options in Chapter 1 Mouse Problems Yourmouse isn t working properly or you see an auxiliary device error message Make sure the mouse cable is securely connected to the MOUSE port and not the K Bport Also ...

Страница 89: ...sure the monitor is securely connected to the computer If you installed a display adapter card make sure your monitor and display adapter match Also check to see if the card s switches or jumpers and the jumpers on the system board are set properly See Chapter 3 for system board jumper information If you are running an application program see if you need to set up the program for the type of monit...

Страница 90: ...e right type of diskette in the drive For example make sure you are not inserting a high density diskette in a double density drive If reinserting the diskette does not solve the problem insert the diskette in another diskette drive of the same type If you can read the diskette in a different drive your drive may be faulty The diskette is the tight type but you still see an error Check that the di...

Страница 91: ...gram and configure your system for the correct type of diskette drive Also check the jumper setting of J13 to make sure the diskette drive controller is enabled The diskette drive is making loud or unusual noises Contact your Authorized EPSON Servicer or the EPSON Connection Hard Disk Drive Problems A newly installed hard disk drive is not working properly Make sure you have installed the drive co...

Страница 92: ...u ate unable to store data on the hard disk drive If the hard disk drive has been in low power standby mode make sure the drive has had time to achieve its full operating speed before you try to write data to it If your drive was not configured make sure you have partitioned and formatted the drive correctly for your operating system See your operating system manual for instructions Also make sure...

Страница 93: ...stalled correctly If you do not have a hard disk make sure the correct diskette is in the diskette drive If you need help contact your software manufacturer The application program is having trouble reading a key disk You may be running an application that requires a slower operating speed You need to change the system speed using a simple keyboard command See Chapter 2 for information on setting ...

Страница 94: ...so make sure your printer has paper in it If you are using more than one serial port and one is for your printer check the primary and secondary port settings COM1 and COM2 in your application program Make sure the computer s jumpers are set correctly Also make sure your operating system is assigning ports correctly If you connected a scanner or a parallel port network adapter to the parallel port...

Страница 95: ...hes or jumpers on the card The main system board of your computer may also have some jumpers that must be set for the option card to work properly See Chapter 3 for system jumper information Your system may need to operate at the slower processor speed to access the device Try reducing the processor speed see Chapter 2 or inserting a wait state through the SETUP program see Chapter 1 Make sure the...

Страница 96: ... or the I O port controllers when you start your system The indicated controller on your system board may be faulty If you have an option card with a controller that will work with your device you can install it and change the jumper settings on the system board to disable the built in controller You can then continue to use your system until it is convenient for you to have it serviced If the err...

Страница 97: ...If your system has not been used for an extended period of time your internal NiCad backup battery may be discharged First run SETUP to enter the correct time and date You may also need to re enter your computer s configuration information See Chapter 1 for instructions Then keep your system running for several hours to recharge the NiCad battery 5 14 Troubleshooting ...

Страница 98: ... consumes less than 30 Watts in standby mode Fast and slow speeds available fast speed is the speed of the microprocessor slow speed is 8 MHz Press Ctrl Alt to select slow speed or Ctrl Alt to select fast speed use the or key on the numeric keypad default system speed selectable through SETUP 4MB RAM standard on SIMMs expandable to 16MB using 1MB or 4MB SIMMs SIMMs must be tin plated 30 pin 8 bit ...

Страница 99: ... 25 Real time clock calendar and 114 bytes of CMOS RAM socketed on main system board with built in rechargeable NiCad battery backup Cirrus Logic GD5426 high speed super VGA local bus controller provides TrueColor support and resolutions up to 1280 x 1024 in 16 colors interlaced with 1MB of video RAM Controller on main system board supports two diskette drives or one diskette drive and one tape dr...

Страница 100: ...on Two RS 232C programmable asynchronous interfaces built into main system board 9 pin D shell connectors PSI 2 compatible keyboard interface built into main system board 6 pin mini DIN connector PS 2 compatible mouse interface built into main system board 6 pin mini DIN connector Optional 10 pin game port interface on system board can control joystick functions with the addition of a port connect...

Страница 101: ...25 inch diskette drive Hard disk drives 5 inch or 3 inch form factor hard disk drive s up to half height size maximum of two drives supported by the internal IDE controller Otherdevices Half height tape drive CD ROM drive optical drive or other storage device 5 inch or 3 inch with mounting frames Keyboard Mouse Detachable two position height 101 or 102 sculpted keys country dependent main typewrit...

Страница 102: ...puts Frequency Cables 16 8 inches 427 mm 15 8 inches 401 mm 4 4 inches 112 mm 17 lb 7 7 kg with one diskette drive but without keyboard 200 Watt switchable UL TUV listed fan cooled 90 132 VAC or 180 260 VAC 5 VDC at 20 Amps 5 VDC at 0 5 Amp 12 VDC at 8 Amps 12 VDC at 0 5 Amp 47 to 63 Hz Two to main system board five to mass storage devices Specifications A 5 ...

Страница 103: ...un most software applications the following operating environments have been tested for compatibility with your system Microsoft MS DOS 3 3 and later Novell DR DOS Novell NetWare 2 2 3 12 and 4 01 Novell NetWare Lite IBM OS 2 SCO UNIX SCO Open Desktop Microsoft Windows 3 0 and later Microsoft Windows WorkGroup Microsoft Windows NT Certified as workstation tested as file server Your system has also...

Страница 104: ...2 43 5 60 70 72 43 5 Remarks 8 bits pixel 16 bits pixel 24 bits pixel 8 bits pixel 16 bits pixel 4 bits pixel 8 bits pixel 4 bits pixel Options Available from EPSON Many options for enhancing and supplementing this product are available from EPSON including the following Monitors Keyboards Mass storage devices Printers Operating system software Call your nearest marketing location for more informa...

Страница 105: ...22 30 162 234 240 327 Cylinders Heads 903 4 762 8 1024 12 940 8 940 6 903 8 332 16 1024 12 900 15 768 14 1024 16 855 7 1010 6 1010 9 1010 12 989 12 685 16 1024 7 733 5 919 16 733 5 1011 15 723 13 895 10 665 16 Sectors Track 46 39 17 17 17 46 63 34 17 62 63 17 55 55 55 35 38 17 17 17 17 22 51 55 63 Zone 903 762 1024 615 940 903 332 1024 901 768 1024 855 1010 1010 1010 989 685 1023 732 919 733 1011 ...

Страница 106: ...Hard disk drive types continued Actual formatted size may be slightly different from size on drive label you cannot change thisvalue Specifications A 9 ...

Страница 107: ...Option lnformation Hard disk drive options for 1 inch IDE drives Select 1 or none for the precomp value If neither of these optionsare available select the maximum available precomp value A 10 Specifications ...

Страница 108: ...rCP30174E No jumpers ConnerCP30254 No jumpers ConnerCP30344 No jumpers ConnerCFS420A No jumpers Conner CFA540A No jumpers Quantum ELS170AT No jumpers Quantum LPS240AT No jumpers Western Digital AC1170 SL jumpered Western Digital AC2250 SL jumpered Western Digital AC2340 SL jumpered CS cable selection can also be jumpered for any configuration When CS issued the drive is a master if pin 28 is groun...

Страница 109: ......

Страница 110: ...F0000h 0F0000h 0C8000h 0C0000h 0A0000h 000000h Memory to relocate BIOS System memory on board Available VGA BIOS ROM Display memory Conventional system memory 640KB 16MB Maximum system memory 1MB 640KB Specifications A 13 ...

Страница 111: ...LS612 0A0 0BF Interrupt controller 2 8259 0C0 0DF DMA controIler 2 8237 0F0 Clearmath coprocessor 0F1 Reset math coprocessor 0F8 OFF Math coprocessor 1F0 1F8 Hard disk 200 207 Game I O 278 27F Parallel printer port 2 2B0 2DF Alternate enhanced graphicsadapter 2E1 GPIB adapter 0 2E2 2E3 Data acquisition adapter 0 2F8 2FF Serial port 2 300 31F Prototype card 360 363 PC network low address 368 36B PC...

Страница 112: ... 3F7 Diskette drive controller 3F8 3FF Serial port 1 6E2 6E3 Data acquisition adapter 1 790 793 Cluster adapter 1 AE2 AE3 Data acquisition adapter 2 B90 B93 Cluster adapter 2 EE2 EE3 Data acquisition adapter 3 1390 1393 Cluster adapter 3 22E1 GPIB adapter 1 2390 2393 Cluster adapter 4 42E1 GPIB adapter 2 63E1 GPIB adapter 3 82E1 GPIB adapter 4 A2E1 GPIB adapter 5 C2E1 GPIB adapter 6 E2E1 GPIB adap...

Страница 113: ......

Страница 114: ...lot cover 3 16 Brightness 1 8 5 6 Button diskette release 2 2 3 power 1 8 RESET 1 8 2 4 C Cable adjusting connection 5 1 diskette drive 4 2 4 13 4 15 4 19 21 5 8 hard disk drive 4 9 12 4 14 15 4 20 21 5 8 keyboard 1 4 modem 1 6 monitor 1 5 mouse 1 4 power supply 4 1 1 12 4 19 20 printer 1 6 reconnecting 5 3 serial device 1 6 Cache internal 1 16 A 2 Card modem Intro 2 option see Option cards CD ROM...

Страница 115: ...tro 4 1 12 3 19 A 2 Cover removing 3 2 3 replacing 3 4 CPU location 3 5 specifications A l speed see Processor speed CTRL ALT 2 6 CTRL ALT 2 5 CTRL ALT DEL 2 4 5 4 CTRL BREAK 2 3 CTRL C 2 3 Cursor 1 11 1 15 5 5 Customer support Intro 54 Cylinder value 1 14 Cyrix 486SLC Intro 1 1 16 A 1 D Data losing 1 9 2 3 4 saving 1 9 Date setting 1 8 1 12 Default settings SETUP 1 19 Depth computer A 5 Diagnosti...

Страница 116: ... drive 5 8 hard disk drive 5 9 10 Errors continued keyboard 5 4 read write 5 10 software 5 10 Exit menu SETUP 1 19 Extended memory 1 16 A 13 External device problems 5 12 F Faceplate removing 4 17 replacing 4 22 Factory default settings SETUP 1 19 Fast processor speed 1 16 2 5 6 A 1 Files repairing 5 8 Fixed Disk Timeout option 1 18 5 10 Formatting diskettes 5 7 hard disk drive 5 9 Frames mounting...

Страница 117: ...5 7 power 1 8 5 3 5 6 speed 1 8 2 5 Inlet AC power 1 5 1 7 5 3 Input ranges power supply A 5 Internal cache 1 16 A 2 Internal components 3 5 ISA wait state 1 17 5 12 J Jumpers changing settings 3 6 7 diskette drive 3 6 display adapter 5 6 hard disk drive 4 4 4 15 5 8 A 11 location 3 5 main system board 3 5 8 option card s 3 13 5 12 port settings 3 6 VGA controller 3 6 7 video card 3 13 5 6 K K B p...

Страница 118: ... speed Modem Intro 2 1 6 Monitor assigning type 1 15 brightness 5 6 cables 1 5 color 1 15 connecting 1 5 Monitor continued contrast 5 6 Energy Star compliant Intro 3 1 18 5 5 indicator light 5 7 multifrequency 1 5 positioning 2 2 power cord 1 5 5 7 power switch 5 6 problems 5 6 time out periods 1 18 turning off 1 9 3 2 turning on 1 7 VGA port Intro l 1 5 1 14 Mounting bracket drive see Drive brack...

Страница 119: ...eyboard Intro l 1 4 5 5 A 3 location 1 3 mouse Intro l 1 4 5 5 5 A 3 parallel Intro l 1 6 3 6 A 3 A 16 Port continued RS 232C 1 6 serial Intro l 1 4 1 6 3 6 A 3 A 16 VGA Intro l 1 5 1 14 Post installation procedures 3 20 4 22 Power button 1 cords 1 5 7 3 2 3 4 inlet AC 1 5 1 7 5 3 light 1 8 5 3 5 6 monitor switch 5 6 Power cable computer 1 5 1 7 3 2 3 4 diskette drive 4 19 21 5 8 hard disk drive 4...

Страница 120: ...signments A 16 controller A 3 jumper settings 3 6 reassigning 3 6 Settings clearing 2 4 SETUP changing processor speed 1 16 2 6 changing values 1 12 exit menu 1 19 factory default settings 1 19 function keys 1 11 help screen 1 11 inserting wait state 1 17 5 12 Num Lock function 1 15 5 5 processor speed 1 16 2 6 saving settings 1 19 starting 1 10 timeout options 1 17 18 5 5 5 8 5 10 A 1 Shadow BIOS...

Страница 121: ...computer 1 9 3 2 Turning on computer 1 7 U User defined hard disk drive 1 14 Utilities disk compaction 5 10 VGA Intro 2 1 20 v Vertical frequencies supported A 7 VGA controller A 2 drivers Intro 2 1 20 interface A 3 jumpers 3 6 7 port Intro 1 1 5 1 14 utilities Intro 2 1 20 Video BIOS 5 2 A l card jumpers 3 13 5 6 controller A 2 display options 1 14 drivers Intro 2 1 20 interface A 3 jumper settin...

Страница 122: ... the operating system Cache A high speed memory buffer that stores frequently used data where your microprocessor can access it faster Your computer includes 1KB of internal cache CONFIG SYS file A special system file that MS DOS executes each time you turn on or reset the computer You use this file to customize your system by installing device drivers setting limits for files and buffers and spec...

Страница 123: ...n which the controller is on the drive instead of on a controller card Your computer includes an interface on the main system board for up to two IDE hard disk drives ISA Industry Standard Architecture The 8 or 16 bit bus standard developed for IBM compatible computers Jumper A small moveable plug that connects two pins on a device s circuit board Jumpers alter the operation of a particular functi...

Страница 124: ...ommunications between two pieces of computer equipment in which the signals that make up each character are sent simultaneously See also Serial Power on diagnostics A set of testing routines the computer performs automatically every time you turn it on RAM Random Access Memory The portion of the computer s memory that runs programs and temporarily stores data while you work See also ROM Real time ...

Страница 125: ...ing communications between two pieces of computer equipment in which the signals that make up each character are sent sequentially See also Parallel Shadow RAM The function that copies the system BIOS and video BIOS from ROM into RAM to speed up performance SIMM See Memory Module VGA SVGA Video Graphics Array Super Video Graphics Array High resolution 640 x 480 or greater display adapter standards...

Страница 126: ...ami FL U S A Tel 305 265 0092 Fax 305 265 0097 Epson Argentina S A Buenos Aires Argentina Tel 541 394 6774 Fax 541 322 4637 Epson Chile S A Santiago Chile Tel 562 232 8966 Fax 562 233 3197 Epson Costa Rica S A San Jose Costa Rica Tel 506 234 6666 Fax 506 225 5709 Epson Mexico S A De C V Mexico D F Mexico Tel 525 395 9944 Fax 525 395 9499 Hot line 91800 50326 Epson Do Brasil SBo Paulo SP Brazil Tel...

Страница 127: ...pson Hong Kong Ltd 25 F Harbour Centre 25 Harbour Road Wanchai Hong Kong Phone 831 4600 Fax 572 5792 Telex 65542 EPSCO HX Epson Australia Pty Ltd 17 Rodborough Road Frenchs Forest N S W 2086 Australia Phone 2 452 0666 Fax 2 451 0251 Telex 71 75052 Epson Electronics Trading Ltd Taiwan Branch 10F No 287 Nanking E Road Sec 3 Taipei Taiwan R O C Phone 886 2 717 7360 Free phone 886 080 211172 Fax 886 2...

Страница 128: ...0234 Fax 595 61 60566 Control De Procesos Informaticos Lima Peru Tel 5114 328 384 Fax 5114 355 017 Interfase S A Montevideo Uruguay Tel 598 249 4600 Fax 598 249 3040 Siser Ltda La Paz Bolivia Tel 591 2 34 32 45 Fax 591 2 35 92 68 McSilver S A Bogota Colombia Tel 571 230 1014 Fax 571 230 9205 C I L D S E Quito Ecuador Tel 593 2 54 3418 Fax 593 2 55 4780 A J Vierci CIA Asuncion Paraguay Tel 595 21 4...

Страница 129: ...De Computacion S A Guatemala Guatemala Tel 502 2 31 11 70 Fax 502 2 32 52 22 Micro Tee Managua Nicaragua Tel 505 2 66 27 15 Fax 505 2 66 27 58 Da Costas Limited Bridgetown Barbados Tel 809 427 5854 Fax 809 436 9870 The Computer Center Nassau Bahamas Tel 809 328 0304 Fax 809 328 0307 Compusupplies Ltd Kingston Jamaica Tel 809 925 8382 Fax 809 925 8115 Boolchand Pessomal N V Curacao Netherlands Anti...

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