
44
Message
What it means?
What to do?
Test result is higher than 600
mg/dL.
Re-check your glucose level.
If the result is still “HI”, try a
control solution test and if the
control solution test falls within the
correct range, please call the
Customer Care Service toll-free at
866-994-3345. (Eastern Standard
Time, Mon-Fri 8:00AM~6:00PM).
During non-service hours, please
contact your healthcare provider.
The test result is lower than
20 mg/dL.
Re-check your glucose level.
If the result is still “LO”, try a
control solution test and if the
control solution test falls within the
correct range, please call the
Customer Care Service toll-free at
866-994-3345. (Eastern Standard
Time, Mon-Fri 8:00AM~6:00PM).
During non-service hours, please
contact your healthcare provider.