
22
Troubleshooting Check Action
Was the test strip exposed to open air for a long
period of time?
If yes, repeat the control test with properly stored
strips.
Does test strip cap close tightly? Or was test
strip cap left open?
If the cap was not tight, or the bottle was left
uncapped, open a new bottle of test strips.
Do not reuse the strips from the affected bottle.
Is the control solution expired or contaminated?
If yes, replace with a new control solution to check
the performance of SMBG system.
Were test strips and control solutions stored in
cool, dry places?
If no, repeat the control test with properly stored
strips or control solutions.
Did you follow the testing steps properly?
Read Chapter 2 "Control Solution Testing" and test
again. Stop using the meter if you continue to
obtain the inaccurate results. If you continue to
have problems please contact Customer Support
at 866-994-3345.