EPPFUN at its option will(1)repair the Product at no charge with new
parts or parts that are equivalent to new in terms of performance and
reliability;(2)exchange the Product with a product of equivalent
functionality built with new and/or previously used parts that are
equivalent to new in terms of performance and reliability or,with your
consent,a product that is at least functionally equivalent to the
product it
replaces;or(3)refund the original purchase price.This warranty excludes
normal depletion of consumable parts,such as batteries,unless failure
has occurred due to a defect in materials or workmanship and damage
resulting from abuse,accident,modifications,unauthorized repairs or
other causes that are not defects in materials and workmanship.
How to Get Warranty Service:
A Warranty Service Order must be requested from EPPFUN within the
stated Warranty Period determined from the date of receipt of
shipment.To request a Warranty Service Order,contact EPPFUN
support team:
obtain warranty service,in
accordance with applicable law,EPPFUN may require the customer to
provide proof of purchase details and/or comply with registration
requirements before applying for Warranty Service.When contacting
EPPFUN via telephone,call charges may apply depending on your
location.Please contact your network operator for details.
Warranty options:
EPPFUN will provide warranty service through one or more of the
following options:
(1)Carry-in service.You may return your Product to a EPPFUN Retail or
EPPFUN Authorized Service Provider location that offers carry-in service.
(3)Do-it-yourself(DIY)parts service.DIY parts service allows you to
service your own Product.If DIY parts service is available at the
circumstances,the following process will apply:
(i)When EPPFUN requires return of the replaced Product or parts,
EPPFUN may require a credit card auth orization as security for the
retail price of the replacement Product or parts and applicable
shipping costs.If you are unable to provide credit card authorization,
DIY parts service may not be available to you,and EPPFUN will offer
alte rnative service.EPPFUN will ship a replacement Product or parts
to you with installation instructions,and, if applicable,any clear
requirements for the return of the replaced Product or parts.If you
09
10
follow the instructions,EPPFUN will cancel the creditcardauthori
zation,so you will not be charged for the Product or parts.If you fail
to return the replaced Product or parts as instructed or return a
replaced Product or parts that are in eligible for service,EPPFUN will
charge your credit card for the authorized amount.
(ii)When EPPFUN does not require return of the replaced Product or
parts. EPPFUN will ship free-of-charge replacement Product or parts
accompanied with instructions and,if applicable,any clear
requirements for the disposal of the replaced Product or parts.
(iii)EPPFUN is not responsible for any labor costs you incur relating
to DIY parts service. EPPFUN reserves the rights to modify the
warranty service.Should you require further ssistance,contact
EPPFUN via
To Apply for a Refund,the Following Conditions Must be Met
There are a few important things to keep in mind when returning
a product you purchased from EPPFUN:(1)A Return Merchandise
Authorization(RMA)must be requested from EPPLA within 10
calendar days from the date of receipt of shipment. To request a
RMA,contact EPPFUN support team via
If
the applicable law at your country provides a longer period of
revocation, the law shall prevail; (2)Only items that have been
purchased directly from the EPPFUN online Store can be returned
to EPPFUN.Products purchased through other retailers must be
returned in accordance with their respective refund and return
policy;(3)Returned product and packaging must be in good physical
condition(i.e.,not physically broken or damaged); (4)Please ensure
that the item
you’re
returning is repackaged with all the cords,
adapters and documentation that were included when it was
shipped;(5)Theshipping cost must be paid by the customer;
(6)Necessary contact information (including but not limited to name,
phone number,address, email,purchase date,etc.) must be clearly
displayed on the printing template provided by the EPPFUN support
team,and must be included along with the returned product;(7)For
warranty service,please keep your receipt and/or invoice as proof of
purchase.
