Troubleshooting
Guide
You can solve many common refrigerator problems easily, saving you the cost of a possible service call. Try the suggestions below to
see if you can solve the problem before calling for service.
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For any Questions or concerns, please contact us at
or visit us at
www.stirlingmarathon.com
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PROBLEM
POSSIBLE CAUSE
Refrigerator does not operate. Not plugged in.
The circuit breaker tripped or a blown fuse.
Compressor turns on and off
frequently.
The room temperature is hotter than normal.
A large amount of food has been added to the refrigerator.
The door is opened too often.
The door is not closed completely.
The temperature control is not set correctly. The door gasket does not seal properly.
The refrigerator does not have the correct clearances.
The refrigerator has recently been disconnected for a period of time. 4 hours are required for the
refrigerator to cool down completely.
Temperature inside the
refrigerator is too warm.
Temperature control is set too warm. Turn the control to a cooler setting and allow several hours for
the temperature to stabilize.
Door is kept open too long or is opened too frequently. Warm air enters the refrigerator every time
the door is opened. Open the door less often.
The door is not closed completely.
The door gasket does not seal properly.
A large amount of warm or hot food might have been stored recently. Wait until the refrigerator has
had a chance to reach its selected temperature.
The refrigerator has recently been disconnected for a period of time. 4 hours are required for the
refrigerator to cool down completely.
Temperature inside the
refrigerator is too cold.
Temperature control is set too cold. Turn the control to a warmer setting and allow several hours for
the temperature to stabilize.
Temperature of external
refrigerator surface is warm.
The exterior refrigerator walls can be as much as 30 ° F warmer than room temperature. This is
normal while the compressor works to transfer heat from inside the refrigerator cabinet.
Popping or cracking sound
when compressor comes on.
Metal parts undergo expansion and contraction, as in hot water pipes. This is normal. Sound will
level off or disappear as refrigerator continues to run.
Bubbling or gurgling sound,
like water boiling.
Refrigerant (used to cool refrigerator) is circulating throughout the system. This is normal.
Vibrations.
Check to assure that the refrigerator is on a level surface.
Floor is uneven or weak. Refrigerator rocks on the floor when it is moved slightly. Be sure floor can
adequately support refrigerator. Level the refrigerator by putting wood or metal shims under part of
the refrigerator.
The refrigerator is touching the wall. Re-level the refrigerator and move it from the wall.
See “Installation Instructions”.
Moisture forms on inside
refrigerator walls.
Weather is hot and humid, which increases internal rate of frost build-up. This is normal.
Door is slightly open.
Door is kept open too long, or is opened too frequently. Open the door less often.
The door is not sealed properly.
Moisture forms on outside of
refrigerator.
Door is slightly open, causing cold air from inside the refrigerator to meet warm moist air from
outside.
The door will not close
properly.
The refrigerator is not on a level surface.
The gasket is dirty.
