www.enware.com.au
Call 1300 369 273 19
product warranty for Australia
Effective 27 September 2021
Enware Australia Pty Limited (ACN 003 988 314)
(“we” or “us”) warrants that this product (also referred
to as “our goods”) will be free from all defects in
materials and workmanship for 12 months* from the
date of purchase. Our liability under this warranty
is limited at our option to the repair or replacement
of the defective product or part, the cost of repair
of the defective product or part or the supply of an
equivalent product or part, in each case if we are
satisfied the loss or damage was due to a defect in
the materials or workmanship of the product or part.
All products must be installed in accordance with the
manufacturer’s instructions, the Plumbing Code of
Australia (PCA), and AS/NZS3500 including any other
applicable regulatory requirements.
exceptions
This warranty does not apply in respect of any
damage or loss due to or arising from:
a) Failure by you or any other person to follow
any instructions for use (including instructions
and directions relating to the handling, storage,
installation, fitting, connection, adjustment or repair of
the product) published or provided by us;
b) Failure by you or any other person responsible for
the fitting, installation or other work on the product to
follow or conform to applicable laws, standards and
codes (including the AS/NZ 3500 set of Standards,
all applicable State and Territory Plumbing Codes,
the Plumbing Code of Australia and directions and
requirements of local and other statutory authorities);
or
c) Any act or circumstance beyond our control
including faulty installation or connection, accident,
abnormal use, acts of God, damage to buildings,
other structures or infrastructure and loss or damage
during product transit or transportation.
making a claim
To make a claim under this warranty you must
notify us in writing within 7 days of any alleged defect
in the product coming to your attention, provide us
with proof of your purchase of the product and have
completed the Online Product Service and Warranty
Form available on website:
www.enware.com.au/warranty-service-form
All notifications and accompanying forms must be
sent to us marked for the attention of the Enware
Australia Pty Limited, 9 Endeavour Road, Caringbah
NSW 2229. We can also be contacted by telephone
(1300 369 273) or by email ([email protected]).
Your costs in making a claim under this warranty,
including all freight, collection and delivery costs, are
to be borne and paid by you. We also reserve the
right at our cost to inspect any alleged defect in the
product wherever it is located or installed or on our
premises.
* Ifo Toilet - Ceramics: 10 Years warranted against material
and manufacturing defects (parts only) | Flush Valves, WC
seats, Fittings and Accessories - 2 Years warranted against
material and manufacturing defects (parts only) | Pressalit
Toilet Seats (Non Care) - 10 years warranted against
material and manufacturing defects (parts only)
| Accessories & Spare Parts - 2 Years warranted against
material and manufacturing defects (parts only)
For more on warranty, see www.enware.com.au/warranty
other conditions
Except as provided or referred to in this document,
we accept no other or further liability for any
damages or loss (including indirect, consequential
or economic loss) and whether arising in contract,
tort or otherwise. Any benefits available to you under
this warranty are in addition to any non-excludable
rights or remedies you may have under applicable
legislation, including as a “consumer” under the
Australian Consumer Law. To that extent you need to
be aware that: our goods come with guarantees that
cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for
a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure
does not amount to a major failure.
