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Pelican PR-5SC 5-Stage
Whole House Filter/Softener Combo
© 2015 Enviro Water Solutions LLC
3060 Performance Circle, Suite 2. DeLand, FL 32724
PR-5SC Rev A
Page 17
www.pelicanwaterretail.com/
Troubleshooting
Problem
Solution
Pressure is dropping off during the
carbon wash.
Turn the water off and let the tank sit about 30 minutes to allow the
carbon to settle down off of the basket inside the tank.
If the pressure drops off again, let the system stand for 72 hours. There is
air trapped in the carbon bed that needs to be released from the tank.
After 72 hours have passed, continue the carbon wash by slowly turning
the water supply back on.
Water leaking at the top of the tank
around the head.
You may need to turn the head to tighten it. The tank head is pre-installed
hand-tight, do not overtighten the head (just turn it snug).
The tank leans to one side or is not
level.
If the tank is not level, lift the tank straight up 6 inches and tap it on the
ground until the tank stands vertical. The bottom of the tank is round and
the boot allows the tank to stand upright.
Water inside the tank is gray.
This is normal with all carbon filters and this will slowly fade away. The
carbon inside the tank can still have air pockets inside that when released,
turn the water a little gray with carbon dust. The carbon dust is harmless.
Water pressure is slowing.
It is recommended that the Sediment Filter be replaced every 6-9 months
depending on the amount of sediment present in the water supply. If the
system has been working properly and the pressure is slowing, it may be
time to change the Sediment Filter. Check the Sediment Filter and replace
if necessary.
Water appears grey or cloudy.
Water may appear grey or cloudy for the first seven to ten days after
installation due to extra carbon dust.
Water pressure is slowing
immediately after installation.
High flow rates such as bathtubs, utility sinks, hose bibs, multi-headed
showers, body sprayers, or anything that is considered high flow for the
first 72 hours should be avoided. If you suspect a carbon blockage of the
top basket due to a high-flow situation within the first 72 hours of
installation, turn off any running water for at least 10 minutes. This will
clear the blockage and you can resume using water at low or normal flow
rates.
Unlevel
Tank
Boot
Unlevel
Tank
Boot
Level
Tank
Unlevel
Boot