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Warranty
Sherwood Industries Ltd. gives a five year limited warranty on all steel manufactured parts. A one-year
warranty is provided on all electrical components. The above limited warranties are extended only to the
original purchaser.
There is no warranty on the following parts:
● Fiberglass rope baskets
● refractory material
● burn pot liner
● paint
● enamel finish or gold plating where it applies
● vacuum hose.
**NOTE:
The paint on the brick firebox lining may peel. This is due to the extreme conditions
applied to the paint and is in no way covered under warranty.
WHEN FILING A WARRANTY CLAIM PLEASE COMPLETE THE FOLLOWING
INFORMATION ON AN OFFICIAL WARRANTY CLAIM FORM:
TO THE DEALER:
● Name, Address and Telephone Number of purchaser and date of purchase.
● Date of Installation. Name of the installer and dealer. Serial Number of the appliance. Nature of
the complaint, defects or malfunction, description and part # of any parts replaced.
TO THE DISTRIBUTOR:
● Sign and verify that work and information are correct.
ENSURE THAT YOU SPECIFY THE NATURE OF THE COMPLAINT, DEFECT, PERIODICAL
MALFUNCTION, ETC.
The limited warranty covers defects in materials and workmanship as long as the products has been
installed according to the manual’s instruction. If the product is damaged or broken as a result of
mishandling or misuse, the warranty does not apply. Removal and re-installation costs are not covered
under this warranty.
It is the manufacturer’s option whether to repair or replace the appliance. The shipping cost to and from
the factory is paid by the consumer. All warranties by the manufacturer are set forth herein and no claim
shall be made against the manufacturer on any oral warranty or representation.
Sherwood Industries Ltd. assumes no responsibility for damage caused by household power fluctuations
or power surges.
Under Warranty
For the do-it-yourself Individual
The consumer should be aware that the pellet appliance needs setting using tools that he/she might
not have. Consult an ENVIRO dealer. It is recommended than only an authorized ENVIRO dealer installs
an ENVIRO unit. There will be no warranty coverage on parts destroyed or burnt out as a result of a
consumer installation error or defect.
Sherwood Industries Ltd. reserves the right to make changes without any notice.
