Warranty
6. If the problem is not covered by the Limited Warranty, the customer will be responsible for all repair
costs, as well as all storage, shipping and the cost of removing and re-installing the stove.
If you are not satisfied with the service provided by the Enviro dealer, write to Sherwood Industries Ltd.
at the address listed on the last page of the Owner’s Manual. Include the date you bought the product
and a description of the problem.
Exclusions and Limitations:
1. This Warranty does not cover tarnish, discoloration or wear on the plating or paint.
2. This Warranty does not cover gasket material.
3. A qualified installer must install this stove. This Limited Warranty covers defects in materials and workmanship
only if the product has been installed in accordance with local building and fire codes; in their absence refer to
the owner’s manual. If the product is damaged or broken as a result of any alteration, willful abuse, mishandling,
accident, neglect, or misuse of the product, the Limited Warranty does not apply.
4. The stove must be operated and maintained at all times in accordance with the instructions in the Owner’s
Manual. If the unit shows signs of neglect or misuse, it is not covered under the terms of this Warranty policy.
Performance problems due to operator error will not be covered by the Limited Warranty policy.
5. As this is a heating appliance, some changes in colour of surface finishes may occur. This is not a flaw and as
such is not covered under this warranty.
6. Some minor expansion, contraction, or movement of certain parts and resulting noise, is normal and not a defect
and, therefore, is not covered under this Limited Warranty.
7. Misuse includes over-firing. This will result if the stove is used in such a way that one or more of the plates glows
red. Over-firing can be identified later by warped plates and paint pigment being burnt off. Over-firing this
appliance can cause serious damage and will nullify the Limited Warranty.
8. The Limited Warranty will cover glass thermal breakage only and will not cover misuse of the stove glass,
including but not limited to:
a) Glass that is struck, has surface contaminates or has had harsh or abrasive cleaners used on it.
b) If the door is slammed or is closed while wood in the firebox is protruding out the stove opening thus striking
the glass.
9. This warranty does not cover products made or provided by other manufacturers and used in conjunction with
the operation of this stove without prior authorization from Sherwood Industries Ltd. The use of such products
may nullify the Limited Warranty on this stove. If unsure as to the extent of this Limited Warranty, contact your
authorized Enviro dealer before installation.
10. Sherwood Industries Ltd. will not be responsible for inadequate performance caused by environmental
conditions.
11. The Limited Warranty does not cover installation and operational related problems such as use of downdrafts
or spillage caused by environmental conditions. Environmental conditions include but are not limited to nearby
trees, buildings, roof tops, wind, hills, mountains, inadequate venting or ventilation, excessive offsets, negative
air pressures or other influences caused by mechanical systems such as furnaces, fans, clothes dryers etc.
12. The Limited Warranty does not cover damage caused by burning salt-saturated wood, corrosive driftwood,
chemically treated wood or any fuel not recommended in the Owner’s Manual (use cord wood only).
The Limited Warranty is void if:
a) The stove has been operated in atmospheres contaminated by chlorine, fluorine or other damaging
chemicals.
b) The stove is subject to submersion in water or prolonged periods of dampness or condensation.
c) Any damage to the unit, combustion chamber or other components due to water, or weather damage which
is the result of, but not limited to, improper chimney/venting installation.
d) Salt air in coastal areas or high humidity can be corrosive to the finish; these environments can cause
rusting. Damage caused by salt air or high humidity is not covered by the Limited Warranty.
13. Exclusions to the Limited Warranty include: injury, loss of use, damage, failure to function due to accident,
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