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Our friendly Technical Support staff is available 24 hours a day, 7 days a week.
Simply dial 800.480.0080.
TV Has A Snowy Screen
• Check to make sure all cables are firmly connected.
• Verify that the TV is set to the correct TV input mode. We prefer you use your original TV
remote control. Each TV is different, but typically this is how to set your TV to the proper
INPUT mode. Using your original TV remote control:
1. Press the MENU button.
2. Toggle through the menu selections until you locate the TV input selection. Typically
the TV input selection contains one or more options (Video 1, Video 2, Input 1, Input
2, CATV, Y/PR/PB, S-video, etc.). Toggle through the Input options until programming
is viewable.
• If the TV picture is still snowy, power cycle the set-top box by unplugging the power source from
the back of the set-top box and then plugging the power source back into the set-top box.
• If you still experience problems, please call Technical Support at 800.480.0080.
TV Has A Black Screen
• Check to make sure all cables are firmly connected.
• Try to change channels by pressing the Channel Up or Channel Down buttons.
• Press the GUIDE button.
• If the set-top box is connected to the TV via COAX cable, check the TV to verify it is set to
channel 3.
• If the TV still has a black screen, power cycle the set-top box by disconnecting the power
cord for 20-30 seconds, then reconnect and allow the system to fully load.
• If you still experience problems, please call Technical Support at 800.480.0080.
TV Has A Blue Screen
• Many times, this problem is due to the TV being changed to a video input for a VCR/DVD
player or video game.
• Verify that the TV is set to the correct TV input mode. We prefer you use your original TV
remote control. Each TV is different, but typically this is how to set your TV to the proper
INPUT mode. Using your original TV remote control:
1. Press the MENU button.
2. Toggle through the menu selections until you locate the TV input selection.
Typically the TV input selection contains one or more options (Video 1, Video
2, Input 1, Input 2, CATV, Y/PR/PB, S-video, etc.). Toggle through the Input
options until programming is viewable.
• If the TV still has a blue screen, power cycle the set-top box by disconnecting the power
cord for 20-30 seconds, then reconnect and allow the system to fully load.
• If you still experience problems, please call Technical Support at 800.480.0080.
Troubleshooting
No Sound on TV
• Verify that the TV does not have Mute on.
• Check to make sure all cables are firmly connected.
• If the TV still has no sound, power cycle the set-top box by disconnecting the power cord for
20-30 seconds, then reconnect and allow the system to fully load.
• If you still experience problems, please call Technical Support at 800.480.0080.
TV is not Working
• If the Power button on the front of the set-top box is not lit, verify that the DC Power Supply is
connected properly to the set-top box (see number 10 on page 2) and that the power cord is
connected to the electrical outlet.
• If you still experience problems, please call Technical Support at 800.480.0080.
