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warranty.
9.
Any unauthorized access to the internal hardware of the product will void this warranty.
10.
Replacement items are “Like for like” and is not “new for old” and does not indicate
in any way that a faulty product will be replaced with a new part or unit.
11.
If you reside outside of the service coverage area of your nearest authorized service
agent, this warranty does not cover the costs of transportation or travel expenses to
and from your home.
12.
Englaon accepts no liability for items that are lost, damaged, or stolen as a result of
freight, transport or storage. If you are required to transport the appliance to an
authorized service center, you must ensure that it is securely packed and insured.
13.
On Public Holidays or other periods when regular business and wholesale operations
are temporarily ceased, repairer availability and warranty response times may extend
beyond the standard response times due to the availability of repairers and parts.
14.
Special Conditions relating to LED / LCD TV’s, Panels, Television and Projections
Equipment:
a. All LED / LCD Panels exhibit some bright, dark or partially lit pixels, a normal
limitation of these technologies, and the manufacturing processes involved and are
usually not noticeable when viewing normal screen images and defective pixels
are not a warranty issue unless they exceed the manufacturer’s specifications for
pixel defects. Where there are no manufacturer specifications, Englaon covers the
screen provided for 11 or more pixels that are failing to display.
b. Image retention or burn-in can be a problem for all phosphor based displays. In
extreme cases, permanent phosphor burn can occur if still/repetitive images are
left on the screen for extended periods of time. Such damage to the screen is not
covered by the warranty. Please ensure that the precautions in any documentation
supplied with your product are followed in order to avoid permanent damage to
your display.
c. Where a product is positioned higher than 1.2m from the lowest mount point, is
wall/ceiling mounted or where aftermarket mounts and/or stands are used, or
where the unit has not been installed by a professional installer, an extra service
charge will apply to unfix and refix this product.
15.
Any repair performed on a product under the warranty where no fault can be found,
or the item is deemed by Englaon, or an authorized, to be not faulty under this
warranty, or the repair or fault is not covered under the warranty, a No Fault Found
fee is payable by the warranty holder of a minimum of $80 plus GST.
16.
Any repairs or services required that are outside of the terms and conditions of the
warranty can be carried out at the request of the customer or due to site attendance
were fault is not covered under warranty as the product not been installed or setup
correctly; a credit card may be required prior to the commencement of such services.
