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SMOKE SMELL COMING BACK INTO THE HOME
Possible Causes: Possible
Remedies:
1. There is a leak in the vent pipe system.
Inspect all vent pipe connections. All vent connector joints must be sealed and
fastened in accordance with the pellet pipe manufacturer's instructions to ensure
consistent performance and avoid smoke and ash spillage.
2.
The gasket on the combustion/exhaust blower housing has
gone bad.
Inspect the gasket on the combustion/exhaust blower housing to make sure it is
in good shape and replace if necessary.
AUGER MOTOR STOPS FEEDING PELLETS AND COMES BACK ON
Possible Causes: Possible
Remedies:
1.
The auger motor is overheating
and tripping the internal
temperature shutoff (thermal
protector).
Start by emptying the hopper. Follow procedure described in warning code “E” section #6.
•
The control board does not display any information.
Possible Causes:
Possible Remedies :
1. A fuse on the control board has blown.
Remove the control board. Check if the F2 fuse on the back of it appears
to be bad. Replace it with a 7.5 Amp 250 Volt fuse. Plug the stove back
in and try to run the unit.
GLASS SOOTS UP VERY FAST
FLAME IS LAZY, DARK, AND HAS BLACK TIPS
AFTER STOVE HAS BEEN ON FOR A WHILE, THE BURNPOT OVERFILLS
Possible Causes: Possible
Remedies:
1.
Stove or vent pipe is clogged, which restricts airflow through the
burn pot.
Follow all cleaning procedure in the maintenance section of the owner’s manual.
2.
Vent pipe installed improperly.
Check to make sure the vent pipe has been installed according to the instructions in
the owner’s manual.
3.
The air damper is too far closed for a higher setting.
Slide the air supply to a higher setting and try to burn the unit again.
4.
Burn pot holes are blocked.
Remove the burn pot and clean it thoroughly.
5.
Blockage in air intake pipe.
Visually inspect the air intake pipe that leads into the burn pot for foreign material.
6.
Combustion/exhaust blower is not spinning fast enough.
Test the RPM on the blower (separately – bypassing the control board) after the
blades have been cleaned. The RPM should be approximately 3000 RPM. You will
need a technician to perform this test.
7. Bad
pellets
(Applies to “GLASS SOOTS UP AT A VERY FAST RATE” Only)
The brand or the batch of pellets used may be of poor quality. If possible, try a
different brand of pellets. You might also want to try a brand that is made from a
different type of wood (softwood vs. hardwood). Different woods have different
characteristics that affect the combustion. Your pellets may also be too humid. Make
sure you store your fuel properly, in a dry ventilated area.
