Copyright © 2009, Energy Aware Technology Inc.
All rights reserved.
Page 12
4 Troubleshooting/FAQ
Solutions to most of the problems you might encounter with your
IHD are described in this section.
4.1 If your IHD fails to join the network
If your IHD says "No networks found." after you attempt to join
your meter's network, your IHD may not be in wireless range of
your meter. Try moving closer to your meter and attempt joining
again. If this fails, there may have been an issue commissioning
the IHD. Contact your service provider and ask them to
commission your IHD again, then attempt joining a third time.
4.2 If your IHD has lost the network
When your IHD loses connection to the network you will see the
screen below.
This may have occurred because:
•
Your IHD is not within wireless range of your meter. Try
moving your IHD closer to the meter or away from large
obstacles.
•
Your meter's network has gone down due to a power
outage or due to being serviced by a field technician.
